BMW of Dallas

I purchased a Pre-Owned BMW 328i from BMW of Dallas in April. I took the vehicle to BMW of Dallas on 01 July for an inspection as it displayed a error.   Two weeks passed and I haven't received feedback April. I took the vehicle to BMW of Dallas on 01 July for an inspection as it displayed a error.   Two weeks passed and I haven't received feedback regarding my vehicle so I called to find out what has been done regarding my claim and I was told the claim had been submitted and my car would be done 4-5 days after the claim had been approved. It is now the 4th week that my vehicle is at the dealership and my claim has still not been approved. No work has been done to it and I am no closer to having a vehicle.  My file has been passed from one service advisor to another, I have dealt with 3 service advisors in this time and I have not been given a courtesy vehicle because I do not meet the insurance requirements. I have had to make other arrangements to have my basic needs taken care of. Prior to this I had taken the vehicle to Grapevine BMW for a diagnostic inspection when it had first given this error. Based on their evaluation they informed me that a bike tyre tube had been stuck in the actuator of the rear muffler, how this passed the 125 point inspection at the time I purchased the vehicle Im not sure. I am really disappointed by the service I have received from BMW of Dallas and at this point in time I feel that I have been more than patient with the process and the staff but I feel that I can no longer let this happen as I am the one who is being inconvenienced. More

BMW of Dallas Service department takes care of all of our vehicles. Joe keeps us informed, making sure we have what we need. They always do a great job, vehicles. Joe keeps us informed, making sure we have what we need. They always do a great job, More

Excellent service and communication Explained what had to be done and showed me why. Gave me the exact time when they wouldfinsh. went over the final billing line by line. be done and showed me why. Gave me the exact time when they wouldfinsh. went over the final billing line by line. More

I pick my car yesterday from your shop after fixing my windshield and other services. On the way back home I noticed the the small rock chip is still on the windshield. I tried to call the service adviser windshield and other services. On the way back home I noticed the the small rock chip is still on the windshield. I tried to call the service adviser and e-mail her. But no response yet. You charge me $75+ to fix the crack. I was expecting quality work from your dealership. I am very sorry to say that I am not happy with your service More

I’m indifferent about this dealership/service center. They try to pacify their customers which entails making promises and then BSing their way around it. I find this practice exhausting. Honesty and int They try to pacify their customers which entails making promises and then BSing their way around it. I find this practice exhausting. Honesty and integrity go a long way. Because of this dealership, I am considering selling my BMW. More

I have worked with many service departments and many advisors and this is consistently the worst. Brandi seems to be bothered by the fact that she has to help you and would rather go back to her phone. advisors and this is consistently the worst. Brandi seems to be bothered by the fact that she has to help you and would rather go back to her phone. The service itself is fine and does decent job of turning cars around. The valets are always very friendly and helpful. More

Great service! Thank you to Adam and Kimberly on making my car buying experience amazing!!! One of my favorite dealerships!!! We plan to be back! my car buying experience amazing!!! One of my favorite dealerships!!! We plan to be back! More