BMW of Dallas

In April 2024 I took my vehicle in for repairs and maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems pers maintenance. I was advised everything needed done would cost me $10868.44. I stupidly paid it and once I picked up my vehicle, the same problems persist. I took it back they gave me excuse after excuse. January 2025 I took it back and they said another $6000 to repair it. Looking at all my invoices they literally said is was something different but the part had already been replaced prior as it comes as an assembly. They just relabeled it and charged me for another water pump. They lie! Cheat people out of money. Horrible customer service. They wouldn't give me a loaner vehicle bc I had a paper license from renewing my license. But I was told other customers have got loaners with a temp license but won't give me one. More

They scam and cheat you out of money by relabeling the work needed done and charge you again for the same work. Thousands of dollars stupidly paid and yet my car still runs the same, if not worse than wh work needed done and charge you again for the same work. Thousands of dollars stupidly paid and yet my car still runs the same, if not worse than when I took it to them for routine maintenance and repairs. More

Horrible service dept ! Where do i start, just try getting a person to give you a price on something, impossible. I tried chat, calling, you name it. You can't even get anyo Where do i start, just try getting a person to give you a price on something, impossible. I tried chat, calling, you name it. You can't even get anyone except a receptionist on a phone to talk to, and she barely knows what a car is. More

Superb service w Victor! Chris Jergens in leasing has always been a pleasure to work with. Chris Jergens in leasing has always been a pleasure to work with. More

Great experience from the moment I pulled in to the service drive till I received my car back after repairs the next day. They updated me on the progress of the car the whole time. service drive till I received my car back after repairs the next day. They updated me on the progress of the car the whole time. More

Very thorough analysis of issues. Work was performed as promised. Service advisor (Carlos) explained everything clearly. Work was performed as promised. Service advisor (Carlos) explained everything clearly. More

On pricing negotiated a price before coming in and did not change like most dealerships going back in forth or slipping extra cost you have to catch before signing on the dotted line. Straight forward an not change like most dealerships going back in forth or slipping extra cost you have to catch before signing on the dotted line. Straight forward and honest. More

They spent the time to fully ensure the issue was properly diagnosed and were very communicative throughout. Francisco did a great job as did his tech team. properly diagnosed and were very communicative throughout. Francisco did a great job as did his tech team. More

I really appreciate the time and effort this dealership put forward into fixing my vehicle put forward into fixing my vehicle More

This dealership is Awsome they treat you like family the service department & service advisors are always on point service department & service advisors are always on point More