BMW of Dallas

Raina and my finance guy was great! !I highly recommend and will return in future. !I highly recommend and will return in future. More

We recently purchased a BMW X3 M Series from AutoNation BMW of Dallas. Overall, the experience was positive—the selection of vehicles was strong, customer service was good, and the facilities were clean an BMW of Dallas. Overall, the experience was positive—the selection of vehicles was strong, customer service was good, and the facilities were clean and comfortable (though they did run out of snacks). Unfortunately, one issue significantly detracted from the experience. During the “detailing” process, the original BMW floor mats that were supposed to come with the vehicle were removed and replaced with cheap, generic mats. The mats had been discussed multiple times during price negotiations, so discovering this after we got home—since the purchase was completed in the evening—was both surprising and disappointing. It felt like a tacky bait-and-switch and left a bad taste in our mouths. We do love the car—BMW makes a great product—but this was our third purchase with this dealership, and that kind of distasteful tactic makes us think twice about buying here again. Overall, a good process overshadowed by an avoidable and classless misstep. More

Always good service. Staff is always friendly. Nice snacks. I’ve been going here for almost 10 years. My service people, Victor Jaimes and Vincent Hudson are top notch. Staff is always friendly. Nice snacks. I’ve been going here for almost 10 years. My service people, Victor Jaimes and Vincent Hudson are top notch. More

The experience with BMW of Dallas was exceptional. From the service department and working with Brandi to the sales agents that we spoke with while waiting for the car to be completed. From the service department and working with Brandi to the sales agents that we spoke with while waiting for the car to be completed. More

I take my BMW-X5 back to the dealer where I purchased it 5 years ago because for the most part, they meet the price of the private mechanics and regularly offer 25% off coupons to their regular customers th 5 years ago because for the most part, they meet the price of the private mechanics and regularly offer 25% off coupons to their regular customers thereby making the repair reasonable. Additionally they always give me a loaner car so I am not dealing with having to have someone pick me up and take me back to work or home. Have bought 3 BMW's from this dealer and they have always been awesome in all interactions. I do still get my tires from a different retailer as they cannot compete on Discount Tire pricing and service. And I love the fact that they have the mechanic working on the vehicle send me a video as he goes over the car, of the identified issues with his voice-over so you can see and hear the assessment. More

Made 8:00AM appointment. Wasn’t greeted by service Rep until 8:25 or 8:30 as they weren’t there yet. They use the cheapest Lyft to transport customers. I have a $90K car and Wasn’t greeted by service Rep until 8:25 or 8:30 as they weren’t there yet. They use the cheapest Lyft to transport customers. I have a $90K car and I have to ride in a junker? They should at least use ALTO. Service was great, appreciate the video. Norma did a great job because Mark Dailey didn’t come in until 9:00 and was “at lunch” at 11:10 when I came back to pickup. Glad she was there to back him up. More

I had a great experience buying my first ever BMW at BMW Dallas. I live near Denton and was able to negotiate by text and email before taking an Uber down to finalize the deal. It was a great experience and Dallas. I live near Denton and was able to negotiate by text and email before taking an Uber down to finalize the deal. It was a great experience and I love my new bright red X3!! More

Victor is an outstanding service advisor who communicates clearly and delivers consistently flawless service. He explains any necessary repairs thoroughly and makes the entire process smooth and stress‑free. clearly and delivers consistently flawless service. He explains any necessary repairs thoroughly and makes the entire process smooth and stress‑free. More

I had a great experience and my sales person was very supportive knowledgeable as well as the general manager and fiance officer I would highly recommend it and this is my first BMW which made it a great supportive knowledgeable as well as the general manager and fiance officer I would highly recommend it and this is my first BMW which made it a great experience More

Had a really good experience after communicating with Julie on the pricing and deal I was looking for prior to going to the dealership. Worked with Michael on the details when I arrived the next morning Julie on the pricing and deal I was looking for prior to going to the dealership. Worked with Michael on the details when I arrived the next morning and was walked through all the options available. The team met the price and made this a great experience buying a new vehicle. More