BMW of Dallas

I’m giving Dallas BMW 5 stars even though they made a mistake on the oil change that required the car to be brought back the next day and fixed. Fernando and the service team quickly recognized the erro mistake on the oil change that required the car to be brought back the next day and fixed. Fernando and the service team quickly recognized the error and responded with professionalism and speed to make it right, to include staying an hour past his shift to ensure I got the car in time to get to my other event that evening. Of course no one likes to make or experience an error, but how one responds to problems makes all the difference. More

Great service with friendly people. I enjoyed my experience & I love my new BMW. Thanks! I enjoyed my experience & I love my new BMW. Thanks! More

BMW Dallas was the easiest place I’ve ever purchased a new car. Nicholas and Pierre were absolutely great to work with. I will definitely be back. Cody D new car. Nicholas and Pierre were absolutely great to work with. I will definitely be back. Cody D More

Reasons why I’m leaving this review. 1. Bring in a 7 series and the loner provided was a 2 series. I sat in the drivers seat like a granny because I couldn’t fit my kids car seats in 1. Bring in a 7 series and the loner provided was a 2 series. I sat in the drivers seat like a granny because I couldn’t fit my kids car seats in the back. Carlos the loan car associate has no compassion. 2. It’s a typical franchise store experience. They can’t go the extra mile and want to charge several thousands more for all their overhead. 3. After I refuse their service they then make an effort to assist further. More

James ensured I had a smooth car buying experience as a first-time BMW customer. He was very knowledgeable and answering all of my questions, and made me confident that a BMW was the right car for me! first-time BMW customer. He was very knowledgeable and answering all of my questions, and made me confident that a BMW was the right car for me! More

Dean made the whole experience smooth and fast. Very knowledgable and professional. Five star service. I highly recommend Dean for any service you need. Very knowledgable and professional. Five star service. I highly recommend Dean for any service you need. More

Ryan Mcgrath is the ultimate professional. Always responsive with a great attitude and always delivers Always responsive with a great attitude and always delivers More

Great customer service. Robert took great care of me and was very patient with me throughout the entire process. He went above and beyond, even calling the dealership that b Robert took great care of me and was very patient with me throughout the entire process. He went above and beyond, even calling the dealership that bought my previous vehicle, to make sure it was all handled appropriately. More

I was very impressed with BMW of Dallas with the service on my car yesterday. Both Brandi Mukupe, my service advisor, kept me updated every step of the way with the service appointment and answered question on my car yesterday. Both Brandi Mukupe, my service advisor, kept me updated every step of the way with the service appointment and answered questions I had. The service technician did an amazing job trying to get to the root issue of my car alignment. Will definitely come back to BMW of Dallas for reliable service on my car as well as the great customer service I experience from my advisor, Brandi. More

My experience with Dallas BMW has been one of the best experiences I have ever had with a service department. The process is structured, intentional and professional. My entire experience was done with ex experiences I have ever had with a service department. The process is structured, intentional and professional. My entire experience was done with excellence from driving in and being greeted, to the minimal wait time to be processed through the settling of the invoice and driving out. I was given a loaner and that process was equally seamless. My service representative was outstanding as were the other members of the team. Additionally, it was also important to me that the facility was clean and the wait room was comfortable. I highly recommend Dallas BMW for their excellent repairs to my vehicle and their respectful customer service by their team of professionals. Thank you Dallas BMW for being a great service team of professionals. I appreciate you so much! More