BMW of Dallas

Very friendly and nice. Salesman Mr. Silva made it very easy for me. Will come back again Salesman Mr. Silva made it very easy for me. Will come back again More

Worst dealership experience I've ever had. Salesperson, Hossam Zarar didn't explain anything about the vehicle or the service department and when I told him I was still in the parking lot he e Salesperson, Hossam Zarar didn't explain anything about the vehicle or the service department and when I told him I was still in the parking lot he explained he had already left for the day. I also didn't even test drive the car before I bought it. This was stupid on my part because something is stuck on the passenger side like a hole was drilled into it. Finance was a bunch of vultures. I reached out to the car salesman, Hossam Zarar and informed him the next day I wanted to return the car. He said I couldn't do it. I informed him I had 5 days in my contract, and he said the manager wouldn't allow it. I informed him to give me the manager's number. He said he didn't have it but the finance manager Gerry Truax said I couldn't return it. I also reached out because my Carfax said to contact the general manager, but no one would give me the number or transfer me to the correct general manager (I was given false names). I regret purchasing a car here and would like to cancel this entire transaction with this place!!! More

My service gentleman is phenomenal. Very polite and helpful. Victor is always courteous and friendly! Thank you for being so helpful. Very polite and helpful. Victor is always courteous and friendly! Thank you for being so helpful. More

WOW! ! Is what I say!! After 2 weeks of driving after all repairs, my 2003 M3 is running as well as it has ever run!! Ha! Thats right. BMW of Dallas contin ! Is what I say!! After 2 weeks of driving after all repairs, my 2003 M3 is running as well as it has ever run!! Ha! Thats right. BMW of Dallas continues to knock it out of the park! The team here ordered all necessary parts straight from Germany to include a new air pump, secondary valve, and thermostat. They also replaced old hoses. They also repaired a hair line fracture in my left rear wheel that was causing the tire to slow leak. The guys left no stone unturned! Ha! Ha! Very impressed. I am very grateful to have received such quality and superior vehicle service! 10's across the board to the following All Stars!! Service advisor Tyler for keeping me up to date on all repair work as well as providing me with Lyft service. Super job! A Big Bravo to Jose Paredes, Juan Serrano and of course Micheal Vu who all contributed to bringing my M3 back to top notch performance levels!! And a nice shout out to Louis Thiery for taking the time to do my safety inspection. Fantastic job to one and all. Keep up the great job. Thank you all so much for all that you have done for me!! With much gratitude and respect. Peter Gonzales Semper fidelis More

Great customer service, Very helpful staff Provided good service, overall fast processing of finance and vehicle readiness service, overall fast processing of finance and vehicle readiness More

A friendly, clean and pleasant atmosphere All went well except the time-line for repairs. except the time-line for repairs. More

The last two services, the car was not fixed at the promised day and time. They do not have enough loaner cars to make up for the mistake in setting up the service in the first place. I would not have promised day and time. They do not have enough loaner cars to make up for the mistake in setting up the service in the first place. I would not have them start a repair unless you know for a fact that all the parts needed for the repair is in hand. The staff is friendly, but not trained with a process that will insure a good result. I have have had a detailed conversation with the service manager, but I have not feedback to find out if they are making progress in fixing the Issues and making changes. More

The service was completed as required. Cost is high and the dealership has not allowed me a courtesy loner as it did in the past years ( service took all day) and that the comparable lux Cost is high and the dealership has not allowed me a courtesy loner as it did in the past years ( service took all day) and that the comparable luxury car dealerships in the area allow. When I decide to replace this car, this will certainly have a bearing on what product and dealership I choose to replace it. More

My service advisor Brandy is first Class! Customer service all the way. Great communication all the way. Customer service all the way. Great communication all the way. More

Great people. Very helpful. Wonderful to deal with both the sales person and the sales manager. Highly recommend. Very helpful. Wonderful to deal with both the sales person and the sales manager. Highly recommend. More