BMW of Dallas

Prompt Excellent customer service Timely delivery Kept advising during service Loaner given Drew was professional advising during service Loaner given Drew was professional More

I purchased used car for my son. As soon as I left dealership I called sales woman Michelle and explained noise. I tried to return car within five days of purchase as policy states . As soon as I left dealership I called sales woman Michelle and explained noise. I tried to return car within five days of purchase as policy states . I couldn’t because dealer was closed on Sunday. I still went up there but sales woman said it didn’t apply. Terrible experience and sales lady is a liar. I have a text thread to prove all of our communication. More

Drew is an awesome service advisor to work with! The service techs are also great. They were extremely thorough with a rattle coming from my center speaker and even though not being able to replicat The service techs are also great. They were extremely thorough with a rattle coming from my center speaker and even though not being able to replicate it at first. They ended up keeping my car for almost a week. Finally being able to replicate the issue, they replaced my speaker and insulated it. For something as trivial as that, and still going above and beyond to correct the issue, means a lot and just shows that I am in great hands should something more serious happen. Being new to Texas, I'm happy I found my new dealer for all my service and soon, sales, needs. More

Very professional, their customer service is unparalleled I would highly recommend this dealership to family and friends. I would highly recommend this dealership to family and friends. More

Great customer service and friendly staff. We were in and out in no time. Our sales advisor was very helpful. We were in and out in no time. Our sales advisor was very helpful. More

BMW of Dallas has always been courteous and professional. Always a smile on the service department faces. Always a smile on the service department faces. More

Good service - annoying that I had to get my own ride back to the dealership. Even though they provide complimentary ride shares. back to the dealership. Even though they provide complimentary ride shares. More

I’m a first time BMW owner. Gary was very helpful with presenting all my options. Gary was very helpful with presenting all my options. More

Tyler has been such a great help. He assisted me promptly and kept me up to date on my services. I was very pleased. Just so happened to have an emergency the next day and had to come He assisted me promptly and kept me up to date on my services. I was very pleased. Just so happened to have an emergency the next day and had to come back. Tyler wasn’t who was assigned to me but he jumped right in and helped find solutions and get the work done asap. He’s very attentive and knowledgeable. A great asset to BMW. More

It was our first visit to the BMW Dallas, and I went there mainly because of Robin McCormick. I know him from the previous dealership, where he used to work. Robin is a wonderful Client Advisor. He was there mainly because of Robin McCormick. I know him from the previous dealership, where he used to work. Robin is a wonderful Client Advisor. He was kind and patient, he listened to my concerns, he is knowledgeable, he answered my questions, and he made me feel welcomed and valued. Together with Mohamed Messelhy, Financial Services Manager, they provided an excellent service from the moment I arrived to this dealership until I left with my new BMW. I am very grateful and very satisfied with the customer service I received. Thank you. More