BMW of Dallas

The customer service was disappointing. I felt they were concerned about making the buck than understanding my situation individually as a past cash paying customer. I had only gotten my ca I felt they were concerned about making the buck than understanding my situation individually as a past cash paying customer. I had only gotten my car back from them a little over a month and had more issues than what I had before getting the car repaired. When I went to pick the car up a nick on the car smaller than a dime was discovered but don’t know if it wasn’t there when I got the car. I feel like it’s all about money or a sale and if you don’t pay the overcharged prices they are not willing to help at all. I will go to Arlington from here out. The tech I had prior was very professional and understanding but the one I had on my visit and this last was not. I don’t mind paying money when the explanation make sense but it seems that the things that we’re supposed to be repaired was not and they then wanted to come up with more things that was possibly wrong with the car. It was very uncomfortable speaking with them. I feel they tried to make me pay for something so he said I put that nick on the car. It’s sad what people will do for a buck. Dallas location will not get my service or money anymore. Funny thing is I was looking to purchase another vehicle but it won’t be through them. More

Great customer service and Severo was very helpful and nice! Loved getting a car wash too! nice! Loved getting a car wash too! More

Great service and excellent customer service and communication about the status of my vehicle's repair. communication about the status of my vehicle's repair. More

My experience was very attentive, professional and prompt. I love the atmosphere, the customer service, and most importantly the wait time. I was in and out even though I was offered a Lfyt. Oh and th prompt. I love the atmosphere, the customer service, and most importantly the wait time. I was in and out even though I was offered a Lfyt. Oh and the car wash was definitely a bonus. Thank You BMW More

Not my favorite BMW dealership - made an appointment for a recall on my car arrived on time in the service area with no one to greet me though there were several men standing ar station. Approached and sta a recall on my car arrived on time in the service area with no one to greet me though there were several men standing ar station. Approached and stated that I was here for a 12:30 recall appointment they told me to wait in waiting area. After 15 minutes whet back to said men and showed them my printed out appointment email with service supervisors name tjey then directed me to Andrew who I then stated the same information and he quite rudely asked if I had an appointment I then showed him printed email and he said I have the wrong Andrew and he walked me over to Drew who was very accommodating. Told me he would text or call with updates which he did. Offered to call me a Lyft to come collect my car. Upon returning same sequence of events to go wait for my car after 15 minutes I asked for my car again and finally they brought it around. More

Everything went very smooth, thanks to our salesperson Caleb. I have never had such outstanding attention to our every need. BMW, has our business in the future. Caleb. I have never had such outstanding attention to our every need. BMW, has our business in the future. More

Been a customer for many years. We have bought about six different cars just in the last five years. Always courteous and professional. We have bought about six different cars just in the last five years. Always courteous and professional. More

Excellent experience, quick too! no hassle, they listen to what I told them & I figured it out quickly and got it back to me cleaned! One of the best experiences with service that no hassle, they listen to what I told them & I figured it out quickly and got it back to me cleaned! One of the best experiences with service that I’ve had and I’m 56 years old and I’ve owned probably about 2 dozen cars in my lifetime! Thanks BMW of Dallas! More

Steven was outstanding. He took the time to send me a ton of options and his customers service went above and beyond! Always buying a BMW from him going forward! He took the time to send me a ton of options and his customers service went above and beyond! Always buying a BMW from him going forward! More

My car was serviced as agreed upon. Everything appears to be done satisfactorily and I am satisfied. Everything appears to be done satisfactorily and I am satisfied. More