BMW of Dallas

I took my vehicle to the auto nation dealer at BMW and they did not top my fluids off after they told me they would. I had absolutely no coolant nor any windshield wiper fluid. I also asked the service cl they did not top my fluids off after they told me they would. I had absolutely no coolant nor any windshield wiper fluid. I also asked the service clerk to make sure they topped the coolant and he checked & stated they did. My coolant light kept coming on after my appointment. I had to take my vehicle to an actual Land Rover dealership and they topped my fluids and the light immediately went off. The work that they stated they completed was not complete. More

Great experience overall and Hossein took good care of eveything and was attentive in assisting me and even followed up after the sale to check if there was anything he can help with. eveything and was attentive in assisting me and even followed up after the sale to check if there was anything he can help with. More

Darick Connelly is my service advisor and he helped me with my unexpected needs which were quite costly..at least to me. He was very understanding and was readily available during the full day of texting with my unexpected needs which were quite costly..at least to me. He was very understanding and was readily available during the full day of texting to let me know how things were coming along. I MUST say, I'm very disappointed BMW of Dallas on Lemmon Ave so rarely has 'loaners' as they used to. I've been a loyal customer with BMW for almost 2 decades. You really need to do better and get loaners. People are tired of it and switching to your competitor, SEWELL. I would too but I love the handling of the BMW so much. However, I'm going to go back to SEWELL and try out their new cars. It's been a while since I test drove them. Get loaners. The Pandemic is over. More

I always request Brian Locke after my first visit with him. Would highly recommend Brian. him. Would highly recommend Brian. More

Andrew Holguin was awesome, very helpful & pleasant. I want him to assist me when I visit BMW. I want him to assist me when I visit BMW. More

I used the service department. I was treated well and my services were preformed while I waited. I was treated well and my services were preformed while I waited. More

I’m giving this a 5 star review because of my service manager Victor. He is the only reason I come to this location. He always takes excellent care of me and my vehicle. I never feel like I am getting a manager Victor. He is the only reason I come to this location. He always takes excellent care of me and my vehicle. I never feel like I am getting a sales pitch. He is very honest and gives me good information on what my car needs at the time it’s in for service. More

Exceptional service! This has been the best experience I’ve had at a dealership and I’ve been to a few over the years. This has been the best experience I’ve had at a dealership and I’ve been to a few over the years. More

The process was quick, but the car had too many issues that could not be resolved quickly. Had the car for 3 days when I noticed small cracks on windshield,sunroof not functioning,chrome in the rear was d that could not be resolved quickly. Had the car for 3 days when I noticed small cracks on windshield,sunroof not functioning,chrome in the rear was disattaching and it was missing the "740I"emblem badge was missing. When to the service dept. to get all these issues resolved,but had to wait for almost 2 weeks to get it done! insane!. There is not way these Certified pre owned cars get a multi point inspection to being sold,otherwise they would have seen these issues. Selling cars quickly and making the process less stressful is great, but these cars need a complete, meticulous multi point inspection before you show it and give it to a customer. Extremity dissatisfied. More

Colin was kind and quick. I like kind and quick! We were in and out and pleased. I like kind and quick! We were in and out and pleased. More