BMW of Dallas

Mr. Jaimes has provided great customer service. He took care of my needs in a timely manner. A+++ care of my needs in a timely manner. A+++ More

I worked with Robin McCormick on buying my car and he made the process very simple and easy. I was very impressed with him and the service they provided. made the process very simple and easy. I was very impressed with him and the service they provided. More

I first brought my car in on 09/29/22. When I got my car back it was still having the same problem. Due to death and illness in my family I wasn’t able to take my car back until 10/19/22. When I got my car back it was still having the same problem. Due to death and illness in my family I wasn’t able to take my car back until 10/19/22. They fixed my car and since it took so long, they requested me a Lift to take me home. I picked up my car the next day and I was surprised that they did not wash my car. My car is running much better now….but have you all stopped washing the vehicles? Thank you. More

Ease in getting an appointment Service advisor keeping you informed on repair and estimate Clean waiting area you informed on repair and estimate Clean waiting area More

Very helpful and made me feel welcome, highly knowledgeable, waiting room had a warm comfy environment knowledgeable, waiting room had a warm comfy environment More

Excelente experience, I had a recall however we did something else on my car. Excellent customer service something else on my car. Excellent customer service More

terrible experience. Ordered a car in January '22 -- picked it up in October '22 -- and car was missing 3 options I had included in the build / order plus one option had Ordered a car in January '22 -- picked it up in October '22 -- and car was missing 3 options I had included in the build / order plus one option had been "switched" to a different option. No prior notice from salesperson. + when I 1st sat in the car -- I immediately mentioned one of the options on the car was not what I ordered -- my salesperson disagreed with me and said - No - that is what you ordered... which was incorrect. In addition -- the other 3 options that I included in my build that were not on the car -- I had to identify to the salesperson by reviewing the window sticker vs. my build order. He had no idea. I certainly understand supply chain challenges and BMW manufacturing may not be able to fulfill certain options due to parts shortage etc.... BUT -- my salesperson acted as if he knew nothing about the changes / deleted options on my car.... and I had to point them out to him. note: my invoice was adjusted and charges for options was removed. The manager stepped in and the option that BMW switched vs. what I ordered -- The manager indicated he would check with manufacturing and replace for me. The other 3 options cannot be added... again - I understand supply chain challenges and the options were "nice to haves" However, I should not be the one identifying missing options on my car nor should I have to argue with my salesperson regarding the wrong option (vs. what I ordered) being on the car. Salesperson customer service skills are nonexistent and he should not be dealing with customers. More

Good service with reasonable prices. Service manager communicates all issues regarding my car in a timely and professional manner. Service manager communicates all issues regarding my car in a timely and professional manner. More

Just picked up my 2023 BMW X5 M50i and I couldn't be happier! Robin M. was extremely helpful throughout the entire sales process and really made this purchase a very pleasant experience. happier! Robin M. was extremely helpful throughout the entire sales process and really made this purchase a very pleasant experience. More

Excellent service by Brian and his team! They got the job done timely and with fervor. They got the job done timely and with fervor. More