BMW of Dallas

Very helpful and made me feel welcome, highly knowledgeable, waiting room had a warm comfy environment knowledgeable, waiting room had a warm comfy environment More

Excelente experience, I had a recall however we did something else on my car. Excellent customer service something else on my car. Excellent customer service More

terrible experience. Ordered a car in January '22 -- picked it up in October '22 -- and car was missing 3 options I had included in the build / order plus one option had Ordered a car in January '22 -- picked it up in October '22 -- and car was missing 3 options I had included in the build / order plus one option had been "switched" to a different option. No prior notice from salesperson. + when I 1st sat in the car -- I immediately mentioned one of the options on the car was not what I ordered -- my salesperson disagreed with me and said - No - that is what you ordered... which was incorrect. In addition -- the other 3 options that I included in my build that were not on the car -- I had to identify to the salesperson by reviewing the window sticker vs. my build order. He had no idea. I certainly understand supply chain challenges and BMW manufacturing may not be able to fulfill certain options due to parts shortage etc.... BUT -- my salesperson acted as if he knew nothing about the changes / deleted options on my car.... and I had to point them out to him. note: my invoice was adjusted and charges for options was removed. The manager stepped in and the option that BMW switched vs. what I ordered -- The manager indicated he would check with manufacturing and replace for me. The other 3 options cannot be added... again - I understand supply chain challenges and the options were "nice to haves" However, I should not be the one identifying missing options on my car nor should I have to argue with my salesperson regarding the wrong option (vs. what I ordered) being on the car. Salesperson customer service skills are nonexistent and he should not be dealing with customers. More

Good service with reasonable prices. Service manager communicates all issues regarding my car in a timely and professional manner. Service manager communicates all issues regarding my car in a timely and professional manner. More

Just picked up my 2023 BMW X5 M50i and I couldn't be happier! Robin M. was extremely helpful throughout the entire sales process and really made this purchase a very pleasant experience. happier! Robin M. was extremely helpful throughout the entire sales process and really made this purchase a very pleasant experience. More

Excellent service by Brian and his team! They got the job done timely and with fervor. They got the job done timely and with fervor. More

Huge thank you to Chris and Ez - such a pleasure to work with! I had a great experience. This location's friendliness is above and beyong - highly recommend! with! I had a great experience. This location's friendliness is above and beyong - highly recommend! More

My most recent service experience was efficient, effective, and handled with courtesy and responsiveness. It is much appreciated. The PDF and videos of the multi point inspection were helpful and in effective, and handled with courtesy and responsiveness. It is much appreciated. The PDF and videos of the multi point inspection were helpful and informative. More dealers should do this. More

Service advisor Ryan was great. Knowledgeable and communicated well throughout process. My car was ready in less than 24 hours. Knowledgeable and communicated well throughout process. My car was ready in less than 24 hours. More

Fantastic people at this dealership! Easy to work with and knowledgeable staff. I would recommend BMW of Dallas to anyone. Easy to work with and knowledgeable staff. I would recommend BMW of Dallas to anyone. More