Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Denver Downtown
Denver, CO
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 386 reviews
July 16, 2011
We have serviced our 1999 BMW 328i at Murray Motors since 2003 with satisfaction, and so it was natural to contact their sales department when we thought we might like to buy a new 2011 BMW 535iX. We love t 2003 with satisfaction, and so it was natural to contact their sales department when we thought we might like to buy a new 2011 BMW 535iX. We love the 328i, we're keeping it; we just wanted to add a larger car to the garage for those long trips. We were able to set up a test drive on short notice to meet our schedule, because we live out of town, and that went well. The only person we dealt with at Murray Motors was Jeff Von Felt. The salesman was friendly enough when we met him to look at the car, and always very professional in his demeanor. However, he started selling, before he started listening. I wanted a sports sedan, like the 1995 BMW 525i I had earlier, but he immediately started out by telling us that the new 5 series was just a smaller version of the 7 series, all luxury. He never described much of its sports driving nature. I spent a lot of time researching the car via the BMW website, other car mag and website reviews, and consumer reviews. I knew a lot about the car before I decided to test drive it. But, he never figured that out; he assumed that I was an uninformed buyer. We did not seem to connect well from the beginning. He is not the most technical saleman I have dealt with. He never could describe the transmission and its operation clearly that we could understand it, and failed to answer my questions about the temperature gauge. The 5 series uses an oil temperature gauge, not the more common water temperature gauge. He reminded us that we never have to raise the hood for anything, whereas I am a car guy and want to do the checks, etc. He never figured that out either. When we questioned him about the run-flat tires and lack of a spare, he went into selling mode again and told us that the tires do not compromise either handling or safety. However, reviews of consumer experience to date with the BMW tires is quite speckled with comments about handling issues, and both tire failure and rim damage. He never referred us to any research to review on those tires, but only said that they are the "tires of the future." Ah, but not the tires of today? During the test drive of more than 1/2 hour, I quickly decided that the 535iX was not the car that I hoped it would be, but that's not Jeff's fault. Our time with Jeff was constructive, however. It told me that this was not the guy I wanted to buy a car from. The test drive also told me that the BMW 535iX was not the car wanted to own and drive. More
by mjmikulich
Employees Worked With
Jeff Von Felt, Lloyd Giffen, Jeff VonFeldt
Helpful July 15, 2011
I had no plans to buy a car anytime soon as I had just payed my old car off, but this car was way too nice to pass on and way too good of a deal. I prefer to buy cars brand new, but I have heard a lot of payed my old car off, but this car was way too nice to pass on and way too good of a deal. I prefer to buy cars brand new, but I have heard a lot of good things about buying used through a BMW dealership. Also, I've hear BMW's customer service is second to none. The last part is 100% spot on. Birgit was the dealer who sold me the car, and she was nothing short of outstanding. I bought the car and had to leave town the following day for a trip. I had noticed a couple things that needed to be looked at. I wrote down a list of the things that needed to be looked at, and she had the service department look at and fix all these issues. The best part was when she agreed to pick me up from the airport when I got back to Denver after the dealership's business hours. Customer service is one of my big sticking points when purchasing a car, and individuals like Birgit, Billy, Joe, Jared, and Kevin would make me recommend Murray Imports to anybody interested in purchasing a BMW. Furthermore, after less than a week after the purchase, I had noticed the driver's side door seal was separating from the roof of the interior. I pointed this out to Billy in services. After talking with Joe Reiner, the sales department agreed to replace this at no cost to me. I can't stress how great the customer service from Murray has been, and I look forward to dealing with them for my routine services in the future. More
by jcowley
Employees Worked With
Birgit Rose, Billy Lindauer, Joe Reiner, Jared Heilmann, Kevin Bell, Joe Reiner, Jared Heilmann, Birgit Rose, Billy Lindauer, Kevin Bell
July 15, 2011
Although I experienced problems getting the registration paperwork: 1. signed properly by the previous owner, 2. sent to the correct DMV county office, Jeff did his best to solve the problems and communi paperwork: 1. signed properly by the previous owner, 2. sent to the correct DMV county office, Jeff did his best to solve the problems and communicate resolution status during the process. Jeff Vonfeldt is a very customer-focused representative of Murry Motors. More
by AndyCapp
Employees Worked With
Jeff Vonfeldt , Lloyd Giffen, Jeff VonFeldt
July 15, 2011
My wife and I have been fortunate to work with Jeff over the last three years with our BMW. Upon leasing our 3series, Jeff was a breath of fresh air. He clearly outlined the terms of the lease and worked the last three years with our BMW. Upon leasing our 3series, Jeff was a breath of fresh air. He clearly outlined the terms of the lease and worked to get us the most car for the best price. That is a rarity in car sales today. Over the course of the lease, he checked in with us regularly to ensure our satisfaction with the BMW product as well as with Murray Motors. At the end of our lease Jeff helped us understand ALL of the options that were available and was able to point us in the most cost effective direction. Needless to say we will absolutely continue working with Jeff Vonfeldt at Murray BMW. The quality of service, the attention to customer satisfaction and the care that is given at each step of the purchasing process is second to NONE. I would HIGHLY recommend Jeff and Murray BMW to any person looking to purchase or lease. The combination of excellent service, friendly staff, and a highly trained and knowledgeable sales force make purchasing a car a dream. More
by markwoolcott
Employees Worked With
Jeff VonFeldt, Lloyd Giffen, Jeff VonFeldt
July 15, 2011
Once I had decided to purchase a 2011 BMW 335i XDrive, I requested quotes from all the Denver area dealers, via the BMW National website. Jeff VonFeldt was the most responsive, customer focused salesman vi requested quotes from all the Denver area dealers, via the BMW National website. Jeff VonFeldt was the most responsive, customer focused salesman via email and in person. Once I decided on the specific options I wanted, I finalized my special order and got my BMW in a little over 60 Days. Having lived in Germany for 12 years, I wanted the vehicle produced in Munich; Jeff switched my order from South Africa without a hitch. I found Jeff extremely knowledgeable, straightforward, and professional. The special order price I negotiated was very competitive and at delivery my Toyota 4-Runner received a very fair trade value. I would not hesitate to recommend Jeff VonFeldt and Murray BMW to my family and friends for a BMW purchase. More
by para313
Employees Worked With
Jeff VonFeldt, Lloyd Giffen, Jeff VonFeldt
July 12, 2011
Jeff was very helpful and a pleasure to work with. He helped us to get the best deal possible on our lease. When our car arrived, he spent time teaching us about the various features and he also followe helped us to get the best deal possible on our lease. When our car arrived, he spent time teaching us about the various features and he also followed up several times to make sure we were happy. More
by kfirman
Employees Worked With
Jeff VonFeldt, Lloyd Giffen, Jeff VonFeldt
July 12, 2011
Jeremy was very pleasant to deal with up to and including teaching me to use the great features of my new BMW when it was delivered to me. Kudos Jeremy and thanks again for all your help. teaching me to use the great features of my new BMW when it was delivered to me. Kudos Jeremy and thanks again for all your help. More
by mag726
Employees Worked With
Jeremy Scott, Joe Reiner, Jeremey Scott
July 11, 2011
I have been doing business with Murray BMW since 1999. Jeremey Scott made the process of purchasing my 2011 BMW X5M a very easy and exciting process. Jeremey treated my with respect and was very professi Jeremey Scott made the process of purchasing my 2011 BMW X5M a very easy and exciting process. Jeremey treated my with respect and was very professional. I appreciated how Jeremey treated me so much, I brought my Mom down to meet him at Murray in which she bought her 2012 X5 Premium. I would say that the other thing that brings me back to Murray is that Billy Lindauer and Murray BMW service department. The service department is the best hands down. Billy not only takes care of my service needs, but also all of my Dinan needs. Between Jeremey and Billy, Murray BMW will always have my business. If you are going to purchase the Ultimate Driving Machine, I recommend the Ultimate Dealership - Murray BMW. More
by x5mdrvr
Employees Worked With
Jeremey Scott, Lloyd Giffen, Barbara Marin, Aaron Trail, Joe Reiner, Jeremey Scott, Billy Lindauer
July 11, 2011
Jeff is very friendly and extremely helpful. He was able to provide us with all the information and recommendations we needed to make the best decisions. to provide us with all the information and recommendations we needed to make the best decisions. More
by wbeeler
Employees Worked With
Jeff VonFeldt, Lloyd Giffen, Jeff VonFeldt
July 11, 2011
Jeff is an exceptional salesman and made my USAA discounted transaction a pleasure. I will be going back soon for a certified pre-owed to have as a second car here in Breckenridge and will only work discounted transaction a pleasure. I will be going back soon for a certified pre-owed to have as a second car here in Breckenridge and will only work with Jeff. Captain David Callan More
by Capedad
Employees Worked With
Jeff Von Feldt, Lloyd Giffen, Jeff VonFeldt
