This is the 4th BMW that we have leased/purchased over the years. We have gone to another dealer in the past, but because of personnel changes and the fact they moved to another location so very far away, we decided to go to Murray. We were treated with kindness, compassion and professionalism by everyone at the dealership. We had a lease return and the whole process was unbelievably quick and easy. It only took about 10 minutes and our salesperson, David Paul, waited for us and gave us a ride back to the Used Car side. We had done some research on-line prior to visiting and had selected a couple of units. David drove us over to their prep center to show us one of the X3's that we wanted to look at. Needless to say, we fell in love with it and ended up purchasing it.
The unit was detailed and went through the certified pre-owned program and then David delivered it to us! Talk about customer service!! We did have to bring it back for a couple of minor issues and the Service Techs were great. They were able to fit us in on a Saturday and had a technician immediately address the issues and they were resolved within a couple of hours and we were on our way, just so that we could make it to a prior family committment.
We would highly recommend David Paul as a salesperson. I have never met a more dedicated, compassionate, friendly and energetic salesperson. He truly understands the importance of customer service and he will go out of his way to take care of his customers. By the time we were completely through with the transaction, we felt like we were part of the family and we have developed a friendship. He was very responsive to our phone calls and questions, even answering one call on his day off!! He definitely gets it!! If you are in the market for a pre-owned BMW or if you need some information to help you with your decision, please contact David Paul. You won't be sorry!