Back

BMW of Denver Downtown - Service Center

Denver, CO

not yet
rated
86 Reviews

86 Reviews of BMW of Denver Downtown - Service Center

Sort by
July 07, 2023

Terrible experience. will never go back. dropped my mint condition rare-spec M2 Competition off for service, returned to me with over $3,000 damage that dealership refuse More

by maxwellk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember
June 24, 2023

Had our car serviced here and it was left over night! There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he More

by dalebatalha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Freehart
February 12, 2023

By far the worst experience I have ever received at any auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest a More

by trbrimah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Graham
February 02, 2023

WORST BMW service ever experienced. Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but state More

by s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Freehart
May 20, 2022

Do NOT use their service center or Brandon Borja if you have any expectations of customer service or attention to detail. Not only was he late and unresponsive, he was also unapologetic. To top it off, More

by Dylan.Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Borja
March 25, 2022

Horrible Experience. Lousy customer service. They would not change my oil until one year mark. who waits a year to change oil. I had an appointment and customer service w More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure, Edward Freehart
October 27, 2021

Clay Geistweidt is an OUTSTANDING Service Advisor! I had asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Cla More

by sandran777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Geistweidt
October 27, 2021

Service Schedulers Bri Bollard and Erica Minjarev have been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car wh More

by sandran777
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bri Bollard, Erica Minjarev, Chris Thompson
April 16, 2021

DO NOT do business with this dealership!Background on DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given m More

by C.R.
Customer Service
Recommend Dealer
No
Employees Worked With
Chip from Sonic, Edward Freehart
November 05, 2020

If I could rate this dealership 0 stars I definitely would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being More

by Mckennafroncek1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grayson is terrible!, Barbara Marin, Aaron Trail, Rod LaMotte, Mark Sanders, Melissa Moore, Brittany Green, Jacob Gordon, Edward Freehart, Arsen Azatyan
1
...