BMW of Denver Downtown - Service Center

I purchased a vehicle in July and paid cash. It’s been almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me bec almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me because I do not have a title to my car! I have made dozens of attempts to call this dealership by phone and email to resolve my issue. They Do Not Care! I have been in a rental car for 1 1/2 months now (At My Cost!!!) as I wait for a title that I should have been provided months ago. I have spoke to their title clerk Terri Boucher time and time again to resolve this issue, she doesn’t care and won’t handle her job. I have even asked to speak with the General Manager several times to resolve my issue and can’t get a simple call back. This is a very poorly run dealership that will cause you severe problems down the road. Save yourself a major headache and do business with a reputable dealer, Not here! More

Fantastic service by everyone I deal with. So grateful Hats off to Grayson! Clay. Stuart Chris (parts) Stuart Kyle and George! Such exemplary care. Over the top. I love everyone I've dealt with. Not Hats off to Grayson! Clay. Stuart Chris (parts) Stuart Kyle and George! Such exemplary care. Over the top. I love everyone I've dealt with. Nothing like these people. More

Incredible Service Hats off to Stuart, Clay, Mayra, Grayson, Conner. These people are over the top. I feel so lucky to have my BMW since they opened shop! Hats off to Stuart, Clay, Mayra, Grayson, Conner. These people are over the top. I feel so lucky to have my BMW since they opened shop! More

Go buy a Lexus - these guys suck! High end car owners expect high end service. These guys suck. Recall part is out of stock for 3 months. You'd think they would call before the appoint High end car owners expect high end service. These guys suck. Recall part is out of stock for 3 months. You'd think they would call before the appointment to tell me. No, they didn't even call during the 4 days they had the car. Instead they waited until I went to pick up the car, offered me a piece of crap two wheel drive Enterprise rent a car for 3 months or sign a waiver just in case my car catches fire due to not fixing the recall item. xxxx I hate going there! More

Inconsiderate Update your hours for the service department on Google. It's 2019. Unacceptable to be running your customers around wasting their time and money becau Update your hours for the service department on Google. It's 2019. Unacceptable to be running your customers around wasting their time and money because you can't take 15 minutes to add department hour breakdowns on Google. I spent $40 getting here after an exhausting work day for nothing. Your receptionist told me that this happens all of the time. This is unacceptably inconsiderate to your customers. More

blown off by service department My family and I have been working with Sandia BMW in Albuquerque for over 30 years. Not once have I or my family encountered the lack of professional My family and I have been working with Sandia BMW in Albuquerque for over 30 years. Not once have I or my family encountered the lack of professionalism and service I received at BMW of Downtown Denver. After driving up to Denver I noticed a bubble on the side of the tire. I scheduled an appointment with them to buy a new tire and ask if the existing tire was under warranty due to defect. My inquiry regarding a tire warranty was blown off by the service tech before he even looked at the tire, but when pressed I was insured on multiple occasions that he, Brandon Borja, would call me the following Monday when the tire specialist returned to let me know if the tire was in fact defective. I believed him, purchased two new tires with an install fee of one tire discount because of the runaround they were giving me, sat in their lobby for two hours while they change two tires (this is with a service appointment mind you) and went back to New Mexico awaiting his call. Not only did Brandon not call, he did not return multiple phone calls from me, and to make matters worse the service manager did not return my call after I came to the conclusion Brandon was of no help. This all happened on March 9th and to this day April 4th they have not reached out with the exception of a survey to see if I liked a service video they took of the car. I would not recommend this business for any type service and suggest that rather than spending money on a video system they focus their efforts on training their staff to be responsive to their customers who expect the service to be of the caliber of the car they had purchased. On a side note it appears Sandia BMW learned of my experience with BMW of Downtown Denver and reached out to me yesterday to discuss the matter. More

great service Great dealership and the best service in the industry. I purchased bmw two years ago and I have never been denied when pertaining to warranty needs. E Great dealership and the best service in the industry. I purchased bmw two years ago and I have never been denied when pertaining to warranty needs. Especially Chris Bridges, the service advisor, is top notch. He has extensive knowledge and experience with BMW. He is also very responsive and enjoyable to work with. I highly recommend purchasing and servicing through BMW of Denver Downtown. More

horribehorrible customers relations Not only did it take several months to fix my car by the time they said I'd it was ready they had charged me 4000 dollars and had called the police o Not only did it take several months to fix my car by the time they said I'd it was ready they had charged me 4000 dollars and had called the police on me over a loner car I had returned ed 5 days prior to there report they didn't even check there front parking lot for the vehicle. Nothing but harrasment and very unsatisfied don't expect fair service here or anything of the sort NEGATIVE 5 STARS. More

There's A Reason I Keep Coming Back Taking an older BMW to the Dealership for service always sounds like a bad idea, but there seriously is a reason that I keep coming back! I had my 201 Taking an older BMW to the Dealership for service always sounds like a bad idea, but there seriously is a reason that I keep coming back! I had my 2011 BMW in for service for the 3rd time here and I was taken such good care of. They are always so polite in recommending service and complete everything exactly when they said it would be done. They are communicative throughout the entire process (the little videos are a huge plus) and really make you feel well taken care of. Specifically, this time around, I had something come up where I couldn't pick up my car in time, and Melissa was just the kindest throughout the entire thing. No doubt they have a customer for life! More

Damage to my 2016 bmw 328i Took my car in for service earlier this month when I got home I noticed there was damage about a 2-3 inch dent on the front part of my hood I did p Took my car in for service earlier this month when I got home I noticed there was damage about a 2-3 inch dent on the front part of my hood I did place a call into the Service manager it’s been about a week still waiting for results. Got a call today from Chris and he advised me that they are going to take care of the dent and fix my car. More