BMW of Des Moines

Excellent customer service, wouldn't go anywhere else. We had a very intermittent issue with our X5, which would never cause a service light but could be felt while driving. I worked with Dennis Christie We had a very intermittent issue with our X5, which would never cause a service light but could be felt while driving. I worked with Dennis Christie in the service department on several occasions to attempt to locate the problem and took one of the service team members on a drive to attempt to locate the problem. Dennis was the best part of the service department, very friendly, providing updates and a path forward until we could find the issue. Again, the issue was intermittent, Dennis would allow us to immediately bring in the car when the problem was occurring. I couldn't be more pleased - I would also like to say my interaction with a couple of the sales team members has been exceptional as well. Jim Weaver was great to work with about an additional vehicle I was thinking about purchasing. I have dealt with several different BMW dealerships across the country, I would put Jim and Dennis at the top of my list of great people in the auto industry. Thanks again! More

Joy and Happiness When I went to BMW I knew from past experience I was going to be pleased. The staff there is very knowledgeable about their position. They care about When I went to BMW I knew from past experience I was going to be pleased. The staff there is very knowledgeable about their position. They care about you and your concerns. They answered all of my questions in a clear and concise way. I so much appreciated the way I was treated by the customer salesperson. More

Tony helped me secure the car of my dreams! I found the car of my dreams on line at BMW of Des Moines. I was so excited that I couldn't calm down, I needed to secure it and make it mine! The c I found the car of my dreams on line at BMW of Des Moines. I was so excited that I couldn't calm down, I needed to secure it and make it mine! The car was in the shop and was not available to test drive or see. After a sleepless night, I got in touch with Tony, he went out of his way to give me a special sneak peek at this little gem while it was in the shop and then helped me to secure it with a down payment. Tony you are a crazy woman's answer to sanity! Thank you so much for helping me get the most adorable car on the planet! More

Eric Huinker was great The experience purchasing a car from Eric Huinker was other-worldly. Not only did he ensure I got a great deal but we had the whole thing wrapped up The experience purchasing a car from Eric Huinker was other-worldly. Not only did he ensure I got a great deal but we had the whole thing wrapped up from shopping to closing in just an hour! This guy deserves a promotion! More

Excellent The experience was beyond expectations from the call into service until the pick up of vehicle. My husband had open heart surgery that week & I needed The experience was beyond expectations from the call into service until the pick up of vehicle. My husband had open heart surgery that week & I needed to get out of dealership as quickly as possible. They did great! More

above and beyond The salesman Kelly was great on customer service and is still taking care of some things after sales was complete. every one I talked to seemed to be The salesman Kelly was great on customer service and is still taking care of some things after sales was complete. every one I talked to seemed to be customer oriented. Making sure I was taken care of. From the sales person to the sales manager. Treatment was so good one day might see about a used BMW SUV for my wife. Of course she would have to approve of it because it would be hers to drive.LOL More

7th car from the same dealer Great place. Very knowledgeable and friendly personnel. A lot of attention to details. Each time I was getting exactly the car I wanted. I lot of Great place. Very knowledgeable and friendly personnel. A lot of attention to details. Each time I was getting exactly the car I wanted. I lot of help with arranging European and Performance Center Deliveries. Very good Service department. Definitely recommend BMW of Des Moines to anyone. More

An excellent standard service appointment My appointment was set at a time most convenient to my schedule and Katlin Kelly my service agent did an excellent job in facilitating my service appo My appointment was set at a time most convenient to my schedule and Katlin Kelly my service agent did an excellent job in facilitating my service appointment. The receptionist when I phoned for an appointment and Katlin was off work at that call was able to set the date and time of my appointment which was most helpful. More

Kaitlyn Kelly is outstanding. Kaitlyn Kelly has helped me in the service department for the past 3 years--as long as she has been with you. She is outstanding. She is extremely p Kaitlyn Kelly has helped me in the service department for the past 3 years--as long as she has been with you. She is outstanding. She is extremely professional, courteous, helpful and, most importantly, knowledgeable. She knows cars and she knows about manual transmissions. She has made excellent recommendations to me concerning the upkeep and maintenance of my 2009 328xi. More

Thanks for the great service Dennis took care of the issue I had with my alarms and also noticed a service bulletin on the hoses and took care of that. He was helpful and kept me Dennis took care of the issue I had with my alarms and also noticed a service bulletin on the hoses and took care of that. He was helpful and kept me up on the stAtus of the work. More