BMW of Des Moines

I just recently bought a new 2023 BMW M850 Gran coupe. I ordered the vehicle with Ira Booker, and he made sure to keep me updated throughout the whole process. Not only did he keep me informed, but he als I ordered the vehicle with Ira Booker, and he made sure to keep me updated throughout the whole process. Not only did he keep me informed, but he also kept me excited. When the vehicle came in, he texted me the same day and set up a delivery for me that worked with my work schedule. He remained extremely professional, and his love and passion for the brand is why I’ve purchased at least 7 new cars from him. He also went above and beyond to make sure the vehicle was clean, took lots of pictures, and made sure I knew how to use everything in the car and set up all of the technology on it. I couldn’t ask for a better sales professional to do business with. Ira also continued to follow up with me, making sure I’m happy with the vehicle and answering any questions. The General Sales Manager, Waye, also made it very easy to do business and worked out a very fair deal on the numbers side. Steve the New car manager did a great job also making sure my order was exactly what I was wanting. And Skylar, the finance manager made the paperwork an easy in and out process as well. This is by far my favorite BMW I’ve owned, and best experience I’ve had at this dealership. I strongly recommend doing business locally at BMW of Des Moines, even if you could potentially save a couple more bucks shopping around multiple BMW stores. And make sure to ask for Ira Booker, he’s by far the best sales professional I’ve purchased from. (And I’ve purchased a ton of new cars from many luxury dealerships). More

Friendly, helpful staff, nice facility. However, used vehicle I test drove was not in the advertised condition. However, used vehicle I test drove was not in the advertised condition. More

Want to thank Tyler, Wade, and Roger for making the car buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any and all expectations. Your professionalism and meeting our needs has not gone unnoticed. We are pleased to remain in the BMW family. More

Carson Thomas was awesome to work with. He knew exactly what I needed. Carson is a delight. Roger Crook was so pleasant and helpful. I was able to bring home my new vehicle right away. My smile has not what I needed. Carson is a delight. Roger Crook was so pleasant and helpful. I was able to bring home my new vehicle right away. My smile has not left my face!! Recommend BMW of Des Moines and ask for Carson Thomas. More

Carson Thomas, Roger Crook and the staff that helped us were fantastic. Carson was extremely knowledgeable about each vehicle we looked at and test drove. He was patient, listened and answered all our qu were fantastic. Carson was extremely knowledgeable about each vehicle we looked at and test drove. He was patient, listened and answered all our questions. He took the time to show us all the features of each vehicle and when the purchase was complete he took the additional time to help me setup the vehicle to my preferences. We couldn't have asked for a better experience. More

I worked with Cherie to purchase my BMW 535. I saw the car online and called her to help me facilitate the purchase and shipping. It was my first time buying a car without test driving. My experience with car online and called her to help me facilitate the purchase and shipping. It was my first time buying a car without test driving. My experience with BMW of Des Moines and especially Cherie was absolutely outstanding. She was very responsive to all my inquiries, was able to expedite my credit application and shipping process. I ordered the car to be delivered to Northern Virginia and it arrived in less than a week after the completion of the purchase process. I am very grateful for Cherie and her team for being so amazing in every aspect!! More

Calvin was so great to work with. He seemed to genuinely care about his customer and made the process fun with his playful approach to work. This was above and beyond general expectations of being knowledge care about his customer and made the process fun with his playful approach to work. This was above and beyond general expectations of being knowledgeable, communicative and prompt, all of which he met easily. Kiera was great to work with too. I appreciated the clear cut way she laid out information for decision making as well as the positive attitude she brings to the table. Thanks for the great experience BMW team! More

I have purchased multiple new BMW's from the dealership. Ira, my sales person, has done an excellent job on always providing top tier service and passing along his excitement for the brand. The sales manage Ira, my sales person, has done an excellent job on always providing top tier service and passing along his excitement for the brand. The sales managers and G.M make things very easy to continue to do business there time after time. More

It was an absolute pleasure to deal with Susie, Steve and the entire crew. From placing the order to keeping me posted throughout the process to the effortless delivery, the team was flawless. Susie, in part the entire crew. From placing the order to keeping me posted throughout the process to the effortless delivery, the team was flawless. Susie, in particular, brought a genuine, caring approach without any pressure to create a pleasant leasing experience. More

This dealership treated me like a person and respected the amount of research I had done. Roger, our salesman, shone out - he didn’t talk down or act like I was just a mark to be upsold. Everyone was fan the amount of research I had done. Roger, our salesman, shone out - he didn’t talk down or act like I was just a mark to be upsold. Everyone was fantastic and others even stopped by to chat during our paperwork process - it truly was a welcoming and respectful experience. More