BMW of Des Moines - Service Center

Professional with affable employees dedicated to quality. I expect my sales and service experience at a premium auto dealership to be equal or beyond the cost and quality of the automobiles that they sell. I expect my sales and service experience at a premium auto dealership to be equal or beyond the cost and quality of the automobiles that they sell. BMW of Des Moines personnel always meet or exceed those expectations starting with the General Manager, Scott Long to Tony Kapsch, the ultimate professional in sales to Tyler, the Service Manager to Dennis Christie in service. Add the above to the comfort and convenience of the dealership physical plant and one is the recipient of the ultimate dealership experience. More

Fixed my Flat Called my service man Dennis. I hit a monster pot hole in the bad roads town of Winterset Iowa. Dennis had the tire in stock and got me back on the Called my service man Dennis. I hit a monster pot hole in the bad roads town of Winterset Iowa. Dennis had the tire in stock and got me back on the road quickly. More

Top Notch Detailing My car looked brand new inside and out. Couldn’t have been more pleased. The shuttle service was wonderful as well. Appreciated the friendliness of bo My car looked brand new inside and out. Couldn’t have been more pleased. The shuttle service was wonderful as well. Appreciated the friendliness of both drivers. Thank you to all who were a part of the positive experience! More

Beyond going the extra mile!!! Kiera Harris with BMW of Des Moines provided beyond excellent customer service!! She was so helpful with rescheduling my vehicle and then went above a Kiera Harris with BMW of Des Moines provided beyond excellent customer service!! She was so helpful with rescheduling my vehicle and then went above and beyond to locate my vehicle 😊 I had dropped it off before traveling for work and they were so accommodating to ensure my car was serviced prior to my return. They did a phenomenal job working around my schedule and absolutely a pleasure to work with!! More

Customer service A+ I recently bought a 2016 M3 from another dealer. After a couple months of ownership the vehicle needed to get serviced and was in the shop for about a I recently bought a 2016 M3 from another dealer. After a couple months of ownership the vehicle needed to get serviced and was in the shop for about a month. My advisor is Tyler Van Weelden, Tyler is by far the best service advisor i have worked with. Customer service is top notch. I take pride in my cars and I am very picky. Tyler being an car enthusiast himself knew where i was coming from and assured me that everything would be fine. No matter how many emails i sent or how many times i called he was there to answer all of my questions. BMW of Des Moines is amazing from service to sales. I highly recommend them to anyone needing service or to purchase a new vehicle More

Fast, Friendly Service! The service staff and BMW of Des Moines are friendly and very helpful. They have an awesome facility and it made waiting for my BMW service so much b The service staff and BMW of Des Moines are friendly and very helpful. They have an awesome facility and it made waiting for my BMW service so much better. The professional level of service that I received was great and I was on my way in about an hour. My BMW Service Advisor, Jared, was very helpful and gave me the full list of maintenance items that my BMW needed. I chose to hold off on a couple of items that weren't in need of attention right away. He was very friendly and courteous. I was able to use the waiting area to sit comfortably while utilizing their free WiFi, coffee, and fresh baked cookies! Excellent experience and I'll be having all of my future service work performed by BMW of Des Moines. More

Always a great experance I was just in there this morning to have service done and a tire changed. The whole process was quick and very professional. I would recommend this de I was just in there this morning to have service done and a tire changed. The whole process was quick and very professional. I would recommend this dealership to anyone who would like an amazing experience with purchasing and servicing their vehicles. Jared was my advisor and his quality of work was top notch. Thanks for the great service and support guys! More

Devin Starmer Devin was exceptional. His communication was efficient and precise, and it was clear from the beginning that he was an expert in his field. He went Devin was exceptional. His communication was efficient and precise, and it was clear from the beginning that he was an expert in his field. He went out of his way to help me, and I look forward to working with him again. More

I had been a mechanic in California for over ten years. On January 9, 2007, I took my bmw for service because the ABS light was turned on. After waited for approximately 1-1/2 hours for the check up, I wa On January 9, 2007, I took my bmw for service because the ABS light was turned on. After waited for approximately 1-1/2 hours for the check up, I was told that the radiator from my car was bad, besides the ABS light problem. I told them that it can't be because I had the whole cooling systems changed a year ago. It can't happen so fast. As soon as I got home I jack up my car for personal inspection. I found out that they broke the radiator draining xxxx and told me that there's something wrong with it. First, I changed the radiator fluid two days before bringing my car to this dealership for service and the xxxx was totally fine. Secondly, if the xxxx was broken because I ran into a huge bump or car accident, the tubes, holes, and other parts of the car will be damaged or scratch, but this is not the case. So the dealership must puprosely broke the xxxx and let the coolant drain slowly making me think that there's something wrong with the radiator. This is a serious problem because the car made ran out fo radiator fluid, cause the car to overheat, and cause severe damage to the engine. I called them back immediately an hour after the service to tell them the problem, but I was hung up by them. Sincerely, Ken Phung kphung02@yahoo.com More