BMW of Downtown Los Angeles

Quality Service I have purchased 2 vehicles from Nick Alexander and I have always received excellent service from everyone associated with their dealership. Their se I have purchased 2 vehicles from Nick Alexander and I have always received excellent service from everyone associated with their dealership. Their service advisers offer excellent service, their technicians are precise and their knowledge of the vehicles is superior. I have received excellent advise and service from Ivan Montejano in their Mini department for the past 5 years that I have been dealing with him. More

Excellent customer service. James Piper was extremely helpful and honest and I am very satisfied with my purchase. It's been a year since I bought my car and whenever I have questions about service or pa helpful and honest and I am very satisfied with my purchase. It's been a year since I bought my car and whenever I have questions about service or parts he responds to my emails quickly. Thank you James! More

Dear Elizabeth/Nicholas Alexander, I hope my Dear Elizabeth/Nicholas Alexander, I hope my letter finds its way to your desk. It's Saturday night and versus celebrating my 1st weekend wit Dear Elizabeth/Nicholas Alexander, I hope my letter finds its way to your desk. It's Saturday night and versus celebrating my 1st weekend with my new bride, I am compelled to write you this unsatisfactory note. First off, I am the Head of Sales for my finance firm and my wife is a Director of Valuations for her accounting firm. As executives, we interact with clients daily and pride ourselves our delivering the finest in expertise and service. Thus, we decided to purchase our 1st BMW at your dealership since we own a Mini Cooper from your sister store. I purchased my 2013 X3 solely for my wife since we just got married and will plan to having our 1st child this year. Hence, we figured a BMW is the way to go! Alex Guyenne, our sales contact sold us the car on 12/9/12. The first issue occurred one week later on my 1st drive, there was a coolant leak at 43 miles. Alex recommended we bring the car in and on the way there, the engine overheated and the car stalled at 55th street and Alameda. A week passes and no update from Alex. Finally, I decided to contact him and to my surprise the car was ready two days prior. My wife and I picked up the car that Sunday and the explanation given to us was very brief and an uneducated response, "you had a defective radiator and we switched it out". As a result, we scored you very poorly on your survey and escalated the issue to BMW customer relations. The next issue occurred two weeks ago when my wife noticed another leak. It appears the windshield wiper fluid had leaked as indicated by the engine light. My Customer Service Executive, Melissa Piccinich at your corporate office in NJ suggested I bring in the car for further review and to notify her of the date we brought in the vehicle. I brought the car in today and Arvin Mani serviced our car. His findings concluded there was no leak, which is puzzling. Furthermore, there wasn't a resolution to what was leaking. A question that we have is, "Is it customary to sell new cars without windshield fluid?" The final issue, as of today, happened as we turned on the car when leaving your location. To our shock, the navigation screen turned completely red and malfunctioned. Subsequently another member of your service team came out to see what the issue was and the system wouldn't turn on at all afterwards. I was so angry I could not speak nor look at Arvin or the other service members of your team! My wife had to speak to Arvin while I stood perplexed outside the service office. We finally left with a loaner and our car was once again back in your shop at 1,600 miles. Is this a typical customer experience? I am writing to you because we feel very mistreated and mislead. As BMW customers, we would appreciate your personal attention to this matter and to address it. I have studied Lemon laws and consulted my attorney regarding this issue. Prior to my legal actions, I am requesting you exchange and offer us a new X3 as this car is clearly a (pardon my french)...P.O.S! Furthermore, we have to this date restrained from sharing our experience with our friends as we are still confused as to why BMW would sell a car like this to us. Should this issue not be resolved to our satisfaction, we will begin sharing our experience with not only our personal friends, coworkers and the like, we will also begin sharing our experience via other social media to warn our friends and family and to ensure they can avoid such treatment in the future. Very Dissatisfied Customer... More

Julie was great. She answered all my questions about the two cars I was looking at. She was extremely knowledgeable about the cars and the differences. I actually had a good time spending a lot of of money! two cars I was looking at. She was extremely knowledgeable about the cars and the differences. I actually had a good time spending a lot of of money! More

I wanted to buy a good car and was looking around town at various BWM dealerships. When I went to Nick Alexander, Julie Saunders was extremely helpful, unlike other frog-up-their xxxxx kind of staff I encoun various BWM dealerships. When I went to Nick Alexander, Julie Saunders was extremely helpful, unlike other frog-up-their xxxxx kind of staff I encountered at other places. She was quite knowledgeable and I ended up buying my car the same day from here. The day I picked up my car, it got hit while parked on the street. I called Julie and she took care of everything, from towing to dealing with repair-agency. This place deserves nothing less than 5 stars, for nothing but utmost professional service by Julie Saunders! More

I wanted to buy a good car and was looking around town at various BWM dealerships. When I went to Nick Alexander, Julie Saunders was extremely helpful, unlike other frog-up-their xxxxx kind of staff I encoun various BWM dealerships. When I went to Nick Alexander, Julie Saunders was extremely helpful, unlike other frog-up-their xxxxx kind of staff I encountered at other places. She was quite knowledgeable and I ended up buying my car the same day from here. The day I picked up my car, it got hit while parked on the street. I called Julie and she took care of everything, from towing to dealing with repair-agency. This place deserves nothing less than 5 stars, for nothing but utmost professional service by Julie Saunders! Vineet More

I was reluctant to return here after a previous experience but went anyway and was glad I did. I went in to have a headlight replaced. Immediately Elan advised a worker to check the bulletin as h experience but went anyway and was glad I did. I went in to have a headlight replaced. Immediately Elan advised a worker to check the bulletin as he believed that both headlights should be changed at the same time. When he went out to inspect the car, he came back and told me that he would have them to also replace my windshield wiper blades. He found that problem on his own based on the lines left on the windshield. Never has anyone noticed a problem that wasn't pointed out. Elan is awesome and highly recommended! More

I leased a 2007 335i coupe when I was 21 and this dealership was professional and courteous. I had a great experience with them in the 3 years I went there to service my car. The service staff is k dealership was professional and courteous. I had a great experience with them in the 3 years I went there to service my car. The service staff is knowledgeable and friendly. As is the sales staff. Since then, I recommended my mother to this dealership who bought a 2011 528i and my sister who bought a 740Li with me co-signing. Joe Pinedo is a great sales person who I recommend greatly. Great experience overall. More

I had outstanding service by the Sales Manager (Mark D) and salesman (Edgar). Would highly recommend this dealership to all my friends and family. It was worth driving from Orange County to Los Angeles and salesman (Edgar). Would highly recommend this dealership to all my friends and family. It was worth driving from Orange County to Los Angeles More