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BMW of Downtown Los Angeles
Los Angeles, CA
360 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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360 Reviews of BMW of Downtown Los Angeles
June 16, 2012
Thank you Julie Sanders!!! My husband was in the maker Thank you Julie Sanders!!! My husband was in the maker for a new car and he had very particular specs in mind for a 2012 5 series. We had called al Thank you Julie Sanders!!! My husband was in the maker for a new car and he had very particular specs in mind for a 2012 5 series. We had called all the other BMW dealerships in the LA area and no one had the car we wanted. Other dealerships were offering to import from other states or recommending for us to get it custom made. Alexander was the last dealership we called and Julie heard us out about what we were looking for. Maybe it was just good timing or maybe she's amazing at her job but within 15 min on the phone she was able to locate our dream car at the port. We were surprised none of the other dealerships had been able to find it in their searches. She confirmed it had all the features that mattered most to us, confirmed it was our desired color palette, and she went out of her way to get us a great deal based on our history of loyalty to BMW. Most of all it was the efficiency and consistent communication at the time when we were making the decision that made her really stand out from the rest of dealers we had spoken to. She gave us a tour of the car and gave us a crash course on all the gadgets and technology. After our purchase she also followed up with us to answer additional questions. Really couldn't have asked for better service and we're extremely happy with our new purchase! More
by mdzialo
Employees Worked With
Julie Sanders
June 06, 2012
DO NOT BUY FROM THIS DEALERSHIP! All they care about is getting your money and not customer service. I ordered a EURO Delivery M3 from them and all went fine until the car was supposed to be shipped back. getting your money and not customer service. I ordered a EURO Delivery M3 from them and all went fine until the car was supposed to be shipped back. They shipped it to their Location in LA Instead of the Performance Center like i wanted, (I live in Miami). They then held the car for 2+ weeks before delivering the car to me. When it arrived the car had dents on the roof and did not have any plates or registration which i paid extra for. It took another 2+ weeks to get the plates and registration while my car sat in my warehouse and im paying the lease payments. To this day they refuse to cover the damages to my car or care about the fact they caused me to be with out a car for an extra month while paying for it since they made they mistake. They are Rude and care nothing for the customer. I am still in a legal battle. DO NOT BUY FROM THESE SCUM!! More
by Bobby15k7
Employees Worked With
Jason Serot
June 06, 2012
Great customer service and excellent follow up after our purchase. Mr.Gomez was very helpful in meeting our specific needs with the purchase of our new 2012 Bmw x5. purchase. Mr.Gomez was very helpful in meeting our specific needs with the purchase of our new 2012 Bmw x5. More
by yosman_m
Employees Worked With
Steven Gomez
June 04, 2012
I want to thank Client Advisor James Piper and General Manager Shep Nelson for helping me find the right BMW. I want to thank Mr. Piper for taking the time to explain to me the various models and availabl Manager Shep Nelson for helping me find the right BMW. I want to thank Mr. Piper for taking the time to explain to me the various models and available options in each car that I was interested in. I recommend having Mr. Piper find you the right BMW. More
by surferman
Employees Worked With
James Piper
May 29, 2012
Nick Alexander's service department is excellent in all respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a c respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a convenient on-site rental - to processing warranty requests, to promptly and expertly performing the work, to washing the cars after service, to quickly processing payment when the customer returns for their car, this is a top flight operation. More
by 2006BMWM6
Employees Worked With
Elan Haim
May 25, 2012
Called Alex on the phone, he physically inspected the vehicle I was interested in to confirm options, and had the vehicle ready for test drive as soon as I arrived at the dealership. He gave me a fair o vehicle I was interested in to confirm options, and had the vehicle ready for test drive as soon as I arrived at the dealership. He gave me a fair offer on my trade-in, as well as on the new vehicle. I was back on the road with my new vehicle in less than two hours. Alex gets it. Great overall customer experience. More
by Customer 987654321
Employees Worked With
Alex Guyenne
May 17, 2012
Halton Martinez explained in detail the maintenance repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service area is maintained and how beautiful my car looks when I pick it up. Nick Anderson Mini Cooper is a top notch company! More
by Kellyanne
Employees Worked With
Halton
May 14, 2012
My Engine light was on. They were able to diagnose and replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. More
by mistymini2007
Employees Worked With
Ivan Montejano
April 30, 2012
Manny Mendez Andrew Ramos Mark De La Rambelje The 3 Manny Mendez Andrew Ramos Mark De La Rambelje The 3 guy's that took care of me and my husband. Manny Mendez is a one of a kind Client Advisor frie Manny Mendez Andrew Ramos Mark De La Rambelje The 3 guy's that took care of me and my husband. Manny Mendez is a one of a kind Client Advisor friendly listened to what we had to say not like most. Most tell you what they think you need. He got us the best deal we could not thank him enough. Mark De La Rambelje is a Sales Manager a what a Sales Manager! he worked his magic Numbers Numbers Numbers! Friendly & kind. The best =) Andrew Ramos was the Finance Manager we worked with a very friendly guy took care of us and we were in and out =) All and all the best place to Buy your New or Used BMW. Susan Ameli 328i =) More
by ameli009
Employees Worked With
Manny Mendez-Mark De La Rambelje-Andrew Ramos
April 23, 2012
We have enjoyed our repeated experiences in both purchasing and having our BMW vehicles serviced at Alexander. The entire staff is both friendly and efficient. Our service advisor, Elan Haim clearly purchasing and having our BMW vehicles serviced at Alexander. The entire staff is both friendly and efficient. Our service advisor, Elan Haim clearly makes every effort to ensure that we are satisfied. We have referred several friends to the dealership and we have also had positive experiences dealing with the super efficient parts department. More
by AJTeach
Employees Worked With
Elan Haim - Service Advisor
