BMW of Downtown Los Angeles - Service Center

Services of excellence I'm with them for life!!!! I'm not only pleased with the greetings, promptness, and superb service that I've received, I'm also pleased with how I've I'm with them for life!!!! I'm not only pleased with the greetings, promptness, and superb service that I've received, I'm also pleased with how I've witnessed how they treat the other customers and visitors while I was in the Waiting area. I give my overall visit a 10👍 More

Great Service Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car Not the best looking or largest dealer in L.A. but the service department is great. My Service Advisor Paul explained and noticed things about my car that Southbay BMW did not. More

Quality Service I have purchased 2 vehicles from Nick Alexander and I have always received excellent service from everyone associated with their dealership. Their se I have purchased 2 vehicles from Nick Alexander and I have always received excellent service from everyone associated with their dealership. Their service advisers offer excellent service, their technicians are precise and their knowledge of the vehicles is superior. I have received excellent advise and service from Ivan Montejano in their Mini department for the past 5 years that I have been dealing with him. More

I was reluctant to return here after a previous experience but went anyway and was glad I did. I went in to have a headlight replaced. Immediately Elan advised a worker to check the bulletin as h experience but went anyway and was glad I did. I went in to have a headlight replaced. Immediately Elan advised a worker to check the bulletin as he believed that both headlights should be changed at the same time. When he went out to inspect the car, he came back and told me that he would have them to also replace my windshield wiper blades. He found that problem on his own based on the lines left on the windshield. Never has anyone noticed a problem that wasn't pointed out. Elan is awesome and highly recommended! More

Nick Alexander's service department is excellent in all respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a c respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a convenient on-site rental - to processing warranty requests, to promptly and expertly performing the work, to washing the cars after service, to quickly processing payment when the customer returns for their car, this is a top flight operation. More

Halton Martinez explained in detail the maintenance repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service area is maintained and how beautiful my car looks when I pick it up. Nick Anderson Mini Cooper is a top notch company! More

My Engine light was on. They were able to diagnose and replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. More

The other BMW dealers in L.A., particularly the ones in Santa Monica and Beverly Hills are not the nicest to deal with. Attitude galore, actually. BUT, Nick Alexander BMW is super friendly with great ser Santa Monica and Beverly Hills are not the nicest to deal with. Attitude galore, actually. BUT, Nick Alexander BMW is super friendly with great service. These guys are great and I recommend taking your care there for service or buying. More

Just what i have expected of a second rate, shoddy, establishment. Unbelievably lame that you guys really are. really..... 1. CUSTOMER BRING IN A PERFECTLY WORKING CAR MEANING, AC WORKING AND NO LOU establishment. Unbelievably lame that you guys really are. really..... 1. CUSTOMER BRING IN A PERFECTLY WORKING CAR MEANING, AC WORKING AND NO LOUD ENGINE FAN, ONLY 1 SLIGHT ISSUE - AIRBAG LIGHT WONT TURN OFF. 2. ALEXANDER MINI INFORMS CUSTOMER THAT THERMOSTAT NEEDS TO BE REPLACED. 3. CUSTOMER AGREES ON REPAIRS. 4. CUSTOMER PICKS UP CAR, PAYS 400. 5. CUSTOMER STARTS THE CAR, HEARS LOUD ENGINE FAN NOISE, TURNS ON AC, BLOWS OFF HOT AIR (?) 6. CUSTOMER COMPLAINS, AND ALEXANDER REFUSED TO FIX CAR REASONS " THIS THINGS HAPPEN. RIGHT..... NOT WHILE BEING SERVICED. CERTIFIED SERVICE? OBVIOUSLY YOUR "CERTIFIED TECHNICIAN MUST HAVE REPAIRED SOMETHING FOR THE ENGINE FAN TO FAIL AND THE AC TO BLOW OFF HOT AIR INSTEAD. HOW DO YOU EXPLAIN THIS???SOUNDS LIKE A CASE OF A CLASSIC SERVICE SCam. More

Service advisor (Fred) was knowledgeable and professional. I was there twice:<br><br>1) Install alarm & front license plate holder. SA was nice and gave me a loan car because he believe the wo professional. I was there twice:<br><br>1) Install alarm & front license plate holder. SA was nice and gave me a loan car because he believe the work can't be finished by the day. Very happy with the experience.<br><br>HOWEVER, got home and found the front bumper dented when the technican install the license plate holder. Also chipped the left side mirror housing. Extremely unhappy with the work as the technician should have just be honest and fix it instead of me have to find out myself.<br><br>Anyway, I called the customer service department at Nick and they promised to fixed it for me free. <br><br>2nd visit: brought car in for repair at the front bumper, and side mirror. Got a loan car and both were fixed but still slightly noticeable, well at least it is not noticeable to common eyes. Went home, found a thin film of paint all across the windshield and left side window. Complaint to the customer service again, didn't even call back... Had to go to a detail shop to clean off the paint.<br><br>What a crappy dealership!!! Go at your own risk.<br> More