BMW of El Cajon

Had an amazing experience at BMW of El Cajon! Our salesman Albi was amazing I give him 10 stars!! Everyone was very nice and helpful and made our car shopping experience so easy and amazing!!! De Our salesman Albi was amazing I give him 10 stars!! Everyone was very nice and helpful and made our car shopping experience so easy and amazing!!! Definitely going back! More

Fash was amazing and really good at listening to me rather than talking me away from dealership. Manager Chris was great rather than talking me away from dealership. Manager Chris was great More

This employee PURPOSELY signed my husband out of his lease, my husband is in the military they never received military orders and unlawful took our keys, they said we could not leave the lot with our ve lease, my husband is in the military they never received military orders and unlawful took our keys, they said we could not leave the lot with our vehicle because we “signed to end the lease” which is impossible WITH NO MILITARY ORDERS PROVIDED, they left us without a car when we have two little children, this employee specifically when I asked for his contact information purposely gave me someone else’s name, and lied, cussed me out in the store saying “I GOT YOUR CAR BACK TO YOU” when if that was so true why couldn’t I leave with my car that night. More

Joey has great customer service skills. He made sure from the very beginning that I will be very satisfied with my visit to the dealer and made sure I got the car that I wanted . He made sure from the very beginning that I will be very satisfied with my visit to the dealer and made sure I got the car that I wanted . More

My service advisor Cesar is great! Goes above and beyond! Always responds to my calls! Thank you! Goes above and beyond! Always responds to my calls! Thank you! More

Very welcoming staff. My sales rep is outstanding went above and beyond to find what I needed My sales rep is outstanding went above and beyond to find what I needed More

Great experience overall, DJ was my sales rep. and he is the best! Always have had a positive experience. They are fast and efficient. and he is the best! Always have had a positive experience. They are fast and efficient. More

Excellent service from start to finish The staff was friendly highly recommend this dealership they answer all my questions and help me to find the perfect vehicle friendly highly recommend this dealership they answer all my questions and help me to find the perfect vehicle More

Very honest and knowledgeable dealership. Very comfortable with my sales rep. Brandon was by far the easiest sales rep I’ve ever dealt with Very comfortable with my sales rep. Brandon was by far the easiest sales rep I’ve ever dealt with More

I purchased a Certified Pre-Owned M440ix convertible from this dealer back in May. Since my ownership, I have loved the car. However, my sales experience, financing experience, service experience, and follow this dealer back in May. Since my ownership, I have loved the car. However, my sales experience, financing experience, service experience, and follow-up experience after the fact has been nothing short of a disaster. When I bought my car I noticed that it did not come with floor mats or the wind deflector for the convertible. The salesman Randy was great. I want to make that clear. He got me the floor mats the day of. Everything else that went wrong thereafter was not Randy’s fault. Still, this dealership has the WORST communication of any dealer I’ve ever dealt with. For one the finance guy, Shady (yes that was his name) messed up the paperwork. He listed the wrong bank as the lien holder, which made my bank not too happy. It took them 4 months to fix it, and re-issue the registration. When I initially got the car, there was a continuous beeping from under the dashboard. It turned out to be their crappy third party GPS tracking system, that I asked them to remove, but they didn’t. So I had to remove it myself. It took continuous follow up for 4 months to get me the wind deflector that was supposed to come with the car. Of which during that time they wouldn’t just give me one, but rather insisted on reaching out to the previous owner to get it from them. When that failed, they did get me a used wind deflector. However, they got me the wrong one and it doesn’t fit my car. That alone gets them the 1 star review. However, the final thing that would get them 0 starts if I could give it would be the service from the dealership. I’m used to Volkswagen service, and VW dealers aren’t exactly known to have great service departments. Still, at least they would listen to most of my questions comments and concerns, and would try to address them. My issues with the car were fairly simple, but rather than aligning with me or even trying to do anything about them, my concerns were dismissed as “user error,” and they wanted to set me up with a BMW Genius to show me how to use the features that were in fact broken/not working. I will NEVER return to this horrible dealer. Instead, I’ll go to BMW Carlsbad. Bottom Line I love the car. But the experience with every single department at BMW of El Cajon has shown that this dealership is incompetent at every single thing. For better service go to BMW Carlsbad. More