BMW of El Cajon

I purchased a 2024 i4 today and my sales guy was Michael Rush. Amazing guy in every aspect. He showed up on his day off to help finish the transaction we agreed on the day before. Even gave me a better deal Rush. Amazing guy in every aspect. He showed up on his day off to help finish the transaction we agreed on the day before. Even gave me a better deal than what we agreed on when we first talked, stayed with me till I left the dealership. Thanks Michael, will definitely be recommending you! More

Worked with Jamal at BMW of El Cajon, Highly recommend him, he knows his products and got things done quickly. him, he knows his products and got things done quickly. More

Worked with Michael Rush, BMW Of El Cajon. Michael provided outstanding customer service. He walked me through the process of buying the car. Once the car was delivered, he gave me a tour of Michael provided outstanding customer service. He walked me through the process of buying the car. Once the car was delivered, he gave me a tour of the car explaining the features before the BMW genius took over. When the car was delivered to the dealership, Michael even came by my house to personally drive me to the dealership to pickup the car. Overall a very good experience. More

Thanks to BMW of El Cajon and Mr Michael Rush for helping me with my new BMW. They treat you with the utmost respect and professionalism. me with my new BMW. They treat you with the utmost respect and professionalism. More

Bought a BMW today and have nothing but great things to say about Michael Rush and his professionalism and attention. Despite having multiple customers showing up at the same time, he managed me without d say about Michael Rush and his professionalism and attention. Despite having multiple customers showing up at the same time, he managed me without delay and did what he said he was going to do. Would highly recommend Mike to anyone. More

Everyone at the BMW dealership was very kind and answered all the questions I had. Max was very helpful in helping me find the right BMW for me. Overall, I’m very happy with my purchase and the service. all the questions I had. Max was very helpful in helping me find the right BMW for me. Overall, I’m very happy with my purchase and the service. More

Been to BMW of Ontraio 5 star, Chapman BMW 5 star, BMW of Encinitas 3.5 star, BMW of San Diego, 5 star ( in warrenty) 2 star (out of warrenty), BMW of El Cajon, 1 star. Complete underhanded service departme Encinitas 3.5 star, BMW of San Diego, 5 star ( in warrenty) 2 star (out of warrenty), BMW of El Cajon, 1 star. Complete underhanded service department. More

Michael Rush made my day big time yesterday. I made an appointment to come see him to look at a used vehicle. Since it was going to take me over an hour to get to the store, he helped me right a I made an appointment to come see him to look at a used vehicle. Since it was going to take me over an hour to get to the store, he helped me right away answering several questions along with sending me a carfax to make sure I knew everything about the car before making the long drive. When I arrived, Michael was ready for me. The car was washed, detailed and sitting in front ready for me to see and test drive. As comparison to at least 7 other appointments I made with other dealers, no one else was ready for me. Their cars were either dirty or stuffed somewhere in a parking lot that they had to go find and in a few cases it was both! Michael Rush was amazing! He made the process so easy for me. He also was selling me a used MB (not BMW) and absolutely knew everything about the car. He went over every feature and even set up my bluetooth so I can listen to music on my iphone. I've purchased and leased a few cars through MB dealers and Michael knew way more than any other MB dealer. To top everything off, when I was leaving the store, I found my car filled with a full tank of gas and a sweet huge red bow. Thank you Michael Rush! You made my day big time yesterday! I can't say enough great things about working with you! More

Extremely Disappointing Experience with BMW of El Cajon. When attempting to trade in my car. The dealership failed to honor the Kelly Blue Book (KBB) instant cash offer for my trade-in, leading to a frus When attempting to trade in my car. The dealership failed to honor the Kelly Blue Book (KBB) instant cash offer for my trade-in, leading to a frustrating and ultimately unsatisfactory transaction. I had received a fair instant cash offer from KBB through BMW of El Cajon for my vehicle. Excited about the prospect of a smooth trade-in process, I headed to BMW of El Cajon with the expectation that they would uphold the value provided by KBB. Unfortunately, my experience at the dealership fell far short of these expectations. Upon presenting the KBB offer to the dealership, I was met with resistance and a series of excuses. The staff at BMW of El Cajon claimed that the KBB offer was not accurate or reflective of the current market conditions. This contradictory stance left me bewildered and frustrated, as I had relied on KBB's reputation for providing reliable and fair market values. The used car sales manager was only willing to offer 8,000 dollars below the established KBB instant cash offer trade-in value. Despite my efforts to communicate and negotiate with the dealership, they remained obstinate in their refusal to honor the KBB offer. This lack of transparency and unwillingness to adhere to industry-recognized valuation tools left me feeling deceived and taken advantage of. Moreover, the overall customer service during this process was subpar. The staff seemed more interested in making excuses than in addressing my concerns and finding a mutually beneficial resolution. The entire experience left a sour taste in my mouth and has compelled me to share my negative experience. I strongly advise potential customers to exercise caution when considering BMW of El Cajon for their automotive needs. The dealership's failure to honor a reputable valuation tool that is advertised on their site and is supposed to be honored at the dealership raises questions about their commitment to fair and transparent business practices. In my opinion, there are better options available that prioritize customer satisfaction and uphold the integrity of the trade-in process. More

bought my 3rd BMW and Mike Rush helped me out, i originally asked for Albi since he helped us get our X5 a couple of years back and had an amazing car buying experience. but Mike provided great cust originally asked for Albi since he helped us get our X5 a couple of years back and had an amazing car buying experience. but Mike provided great customer service as well. will definitely come back here for future purchases. More