BMW of El Cajon

Excellent service! David Valdez was very helpful from beginning to end. Ask for David if you ever need service done on your car. David Valdez was very helpful from beginning to end. Ask for David if you ever need service done on your car. More

The waiting time is less than I expect. Good customer service, very professional. I have another appointment and the customer service provided me information of what to expect in the pric Good customer service, very professional. I have another appointment and the customer service provided me information of what to expect in the pricing, good follow up as a customer service provided. Appreciate it! More

albi was super helpful,attentive and informative! thank you the team at bmw el cajon thank you the team at bmw el cajon More

I had an enjoyable experience working with Cianne at BMW of El Cajon. She was incredibly knowledgeable about the vehicles and made me feel very comfortable. I was recently in a car accident and have been l of El Cajon. She was incredibly knowledgeable about the vehicles and made me feel very comfortable. I was recently in a car accident and have been left timid to drive again. Cianne helped me find the perfect x3 M30 and it has actually made me excited to get back behind the wheel. Highly recommend working with her. Oh, and she delivered the car to my front door, how's that for service. More

No rush lease return, they didn’t have the spec I wanted, so they help me search. The car I wanted was on delivery to another dealer 200 miles away. They got it and we made an easy deal so they help me search. The car I wanted was on delivery to another dealer 200 miles away. They got it and we made an easy deal More

BMW of El Cajon did an amazing job of taking care of all my car needs. The whole team, especially sales rep DJ and his management went above and beyond to ensure that I was satisfied with my new car. my car needs. The whole team, especially sales rep DJ and his management went above and beyond to ensure that I was satisfied with my new car. More

I had a great experience at BMW of El Cajon, and a big part of that was working with Cianne Bixby. Cianne was fantastic—straightforward, honest, and easy to work with from start to finish. She didn’t w part of that was working with Cianne Bixby. Cianne was fantastic—straightforward, honest, and easy to work with from start to finish. She didn’t waste time with the typical sales pressure and instead focused on making sure I had the information I needed to make the right decision. Everything was transparent, and she followed through on exactly what she said she would do. The whole process felt smooth and efficient, which isn’t always the case when buying a car. If you’re looking for someone who’s professional, knowledgeable, and genuinely respectful of your time, I highly recommend asking for Cianne. Overall, a great experience and I wouldn’t hesitate to go back. More

Probably the best place to buy a bmw. Jorge Murillo was great with giving us all the info about the car we wanted. Sent us detailed pics (even the flaws) and was honest throughout the ent Jorge Murillo was great with giving us all the info about the car we wanted. Sent us detailed pics (even the flaws) and was honest throughout the entire process. We drove from the Sacramento area and they even stayed opened late just for us. Overall 10/10 experience and highly recommend. More

Worse experience ever. My vehicle was in for work that the body shop could not perform, not my choice. They had my car for 3 weeks to fix what should have taken a day. Th My vehicle was in for work that the body shop could not perform, not my choice. They had my car for 3 weeks to fix what should have taken a day. They then found wiring damage from rodents. I had to get that fixed and since they had the car and the parts, I let them do it. They returned my car with the engine light on and it idling poorly, sputtering and in very poor shape. They also gave me to me very dirty, all their parts wrappings and papers strewn all over inside. I ask the service department to figure this out. I got a response back asking to pay $1900 to look into it and a statement telling me "these things happen in older cars." Refusing to admit that it may have been their issue. Took it to my mechanic and paid him $1000 to have them find a vacuum hose unattached that could not have worn off or come off on its own, had to be human intervention. I brought my bill to BMW and they are now not speaking to me. They were full of works when it came to refusing to help me and asking for more money, but confronted with evidence of their failure, they are now unresponsive. They should be far better than this. They are acting like some backwoods chopshop and not a BMW dealership. It is confusing to me that they choose to bring on these reviews rather than dealing with me. Ezra Giron is the worse service manager I've ever experienced. He knows nothing of service, for I am hurt by their wrongdoing and he's doing nothing for his company or his customers. More

It took less than two hours for me to find and purchased the BMW of my choice. My sales rep Alexander was very knowledgeable about the vehicles and helped me find what I wanted on the spot. The leasing proc the BMW of my choice. My sales rep Alexander was very knowledgeable about the vehicles and helped me find what I wanted on the spot. The leasing process was quick and easy. This was one of the best car buyers experiences I’ve had. More