BMW of El Cajon

I had a great experience at BMW of El Cajon, and a big part of that was working with Cianne Bixby. Cianne was fantastic—straightforward, honest, and easy to work with from start to finish. She didn’t w part of that was working with Cianne Bixby. Cianne was fantastic—straightforward, honest, and easy to work with from start to finish. She didn’t waste time with the typical sales pressure and instead focused on making sure I had the information I needed to make the right decision. Everything was transparent, and she followed through on exactly what she said she would do. The whole process felt smooth and efficient, which isn’t always the case when buying a car. If you’re looking for someone who’s professional, knowledgeable, and genuinely respectful of your time, I highly recommend asking for Cianne. Overall, a great experience and I wouldn’t hesitate to go back. More

Probably the best place to buy a bmw. Jorge Murillo was great with giving us all the info about the car we wanted. Sent us detailed pics (even the flaws) and was honest throughout the ent Jorge Murillo was great with giving us all the info about the car we wanted. Sent us detailed pics (even the flaws) and was honest throughout the entire process. We drove from the Sacramento area and they even stayed opened late just for us. Overall 10/10 experience and highly recommend. More

Worse experience ever. My vehicle was in for work that the body shop could not perform, not my choice. They had my car for 3 weeks to fix what should have taken a day. Th My vehicle was in for work that the body shop could not perform, not my choice. They had my car for 3 weeks to fix what should have taken a day. They then found wiring damage from rodents. I had to get that fixed and since they had the car and the parts, I let them do it. They returned my car with the engine light on and it idling poorly, sputtering and in very poor shape. They also gave me to me very dirty, all their parts wrappings and papers strewn all over inside. I ask the service department to figure this out. I got a response back asking to pay $1900 to look into it and a statement telling me "these things happen in older cars." Refusing to admit that it may have been their issue. Took it to my mechanic and paid him $1000 to have them find a vacuum hose unattached that could not have worn off or come off on its own, had to be human intervention. I brought my bill to BMW and they are now not speaking to me. They were full of works when it came to refusing to help me and asking for more money, but confronted with evidence of their failure, they are now unresponsive. They should be far better than this. They are acting like some backwoods chopshop and not a BMW dealership. It is confusing to me that they choose to bring on these reviews rather than dealing with me. Ezra Giron is the worse service manager I've ever experienced. He knows nothing of service, for I am hurt by their wrongdoing and he's doing nothing for his company or his customers. More

It took less than two hours for me to find and purchased the BMW of my choice. My sales rep Alexander was very knowledgeable about the vehicles and helped me find what I wanted on the spot. The leasing proc the BMW of my choice. My sales rep Alexander was very knowledgeable about the vehicles and helped me find what I wanted on the spot. The leasing process was quick and easy. This was one of the best car buyers experiences I’ve had. More

Great experience. Joseph, our sales rep was kind, professional and knowledgeable. Edith in the finance department amazing had us out of there quickly. We actually visi Joseph, our sales rep was kind, professional and knowledgeable. Edith in the finance department amazing had us out of there quickly. We actually visited the dealership regarding a used vehicle.(GMC) which was under 10k. But we still received BMW service, top notch! they detailed the vehicle and a full tank of gas. I highly recommend this dealership. More

Great customer service and focus on details. They were able to get all I wanted in my new car and also in the financial details They were able to get all I wanted in my new car and also in the financial details More

customer service was amazing salesman Jacob Yousif was excellent. Really helped me get my car and was so patient and kind with me. excellent. Really helped me get my car and was so patient and kind with me. More

I had a really disappointing experience with BMW of El Cajon, and it honestly left me questioning their business practices. I scheduled service after seeing a clearly advertised $80 oil change special Cajon, and it honestly left me questioning their business practices. I scheduled service after seeing a clearly advertised $80 oil change special for new customers on their website. I’ve never been to this dealership before, so I assumed I qualified. However, when I arrived, I was told they would not honor the promotion because the vehicle itself had previously been serviced there under a prior owner. It felt misleading at best and deceptive at worst; especially after waiting 25 minutes past my 8 AM appointment just to speak with someone. At this point, even a free oil change wouldn’t bring me back. More

Great experience. They care about if i wait or not. Everything was simple and straightforward just how i like it. They care about if i wait or not. Everything was simple and straightforward just how i like it. More

I had a great experience at the dealership, the staff was professional, and made the entire car-buying process smooth and stress-free, professional, and made the entire car-buying process smooth and stress-free, More