BMW of El Cajon

Terrible Experience, Poor Workmanship The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everyt The service center left me feeling angry and mistreated. Recently I took my car in for repairs that required the exhaust to be removed. Once everything was "fixed" I got a call to pick up my car and I was told everything is working great and it was being washed as we speak. I arrive and pick up the car it is filthy and has a terrible exhaust noise I never heard before. It took me 3 different occasions to get my car in order and no sort of true apology from my service managers (no reimbursement for gas or car wash). I was treated like a child and I was told I didn't know what I was talking about. On the 3rd visit they found the exhaust leak and fixed it. I never felt welcome nor treated fair at this dealership, perhaps I must buy a new car to be treated with respect? I'm very dissatisfied with the type of service I was given even after giving them over $5,000 of work. Never again will I visit this dealership for anything. More

Excellent service through out the entire process Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my pr Shawn and Brandon are both excellent at what they do! I actually enjoyed selecting and buying my new car, not something I can say about most of my previous experiences. More

My experience Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Where do I start...I was having major car problems on my previous vehicle so I decided to make the call and start looking for a BMW I called BMW of El Cajon and spoke to a man named Dennis I told him exactly what I wanted and he found it for me and made the car buying experience so smooth and my man David thought me everything I needed to know about my car I can't explain how awesome this dealorship is I will most defiantly recommend this place and defiantly will recommend Dennis and David with anything you need...They have been nothing but good to me and have helped me with anything I needed...So happy with my purchase and so happy the process it was awesome and easy. Thanks so much Dennis and David More

BMW Genius desk is an excellent service! Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting f Purchased my car at a different dealership in Los Angeles County due to car availability. Called BMW El Cajon Genius desk for assistance in getting familiar with some of the features of my new 550i. David from the genius bar came to my house and was very helpful. He configured my garage door opener and helped me schedule a service visit for the same week with a BMW loaner car as there were some software glitches in my car's operating system which required servicing. The Genius desk at BMW El Cajon is great; I highly recommend David at the Genius desk! More

Excellant service before and after the sale. After the sale Randy Grams took it upon himself to fix paint chips on the hood of the used car we purchased. He wanted for us to be as satisfied as After the sale Randy Grams took it upon himself to fix paint chips on the hood of the used car we purchased. He wanted for us to be as satisfied as possible at no added expense to us. I would highly recommend Randy Grams as salesman of the year in my estimation. More

I LOVE my new car and the process was fast and easy! It was a pleasure working with Randy Grams. He knew we wanted to be out in time to watch the Navy v Notre Dame football game on TV and we were! He f It was a pleasure working with Randy Grams. He knew we wanted to be out in time to watch the Navy v Notre Dame football game on TV and we were! He found the exact car I wanted and got us a great deal!! And Julia Matthews in Financing was also a pleasure to work with! Thanks so much Randy and Julia! Linda More

5 Stars 5 stars to Tamara Taylor (TT) and everyone at BMW of El Cajon. Even though we left the lot with something other than BMW (2012 Hyundai Santa Fe, who w 5 stars to Tamara Taylor (TT) and everyone at BMW of El Cajon. Even though we left the lot with something other than BMW (2012 Hyundai Santa Fe, who would've thought) my wife and I were treated as if we were buying a BMW. After visiting 5 car lots all weekend, I was done with pushy and rude car salesmen and had my wife do the talking, but Tamara was different, she was polite, very funny and made us feel very comfortable as if we had known her for years and very thorough and to top all that off, it was nice to just sit and talk with her. To all those car salesmen out there, you could learn a lesson or two from Tamara in customer service. I'd be amiss if I didn't mention Britney Dollard, Finance Manger. She too made us feel the same way TT did, awesome personality, explained in detail everything we were signing and nice to talk with. In closing I'd like to say this. Our experience at BMW of El Cajon was nothing short of outstanding. Tamara and Britney and everyone at BMW of El Cajon gave my wife and I an experience we'll never forget and if I ever decide to get a BMW (bucket list) I know exactly where I'm going to get one. OBTW. If you decide to visit BMW of El Cajon, you have to try their coffee machine. I called it the "the BMW of all coffee machines". I'll put this way, Starbucks can only wish they had this machine in their stores. Trust me, you won't be disappointed. More

Friendly staff who made purchasing a car easy! We will definitely go back to Randy Grams to purchase our next car. What a great salesperson. And I can't say enough about Kenneth the Finance Manager We will definitely go back to Randy Grams to purchase our next car. What a great salesperson. And I can't say enough about Kenneth the Finance Manager. Great experience overall! More

BMW El Cajon ULTIMATE BMW Center for The ULTIMATE Experience Mrs. Sandy C. During my initial telephone conversation with Gino Centofanti, Sales Manager at BMW of El Cajon, CA, I scheduled an appointment to di Mrs. Sandy C. During my initial telephone conversation with Gino Centofanti, Sales Manager at BMW of El Cajon, CA, I scheduled an appointment to discuss trading in my 2002 BMW which my husband and I purchased new from Cunningham BMW. However, I was so impressed with Gino’s approach that I called and rescheduled to an earlier date. Upon arrival, Shawn Deyzel, Client Advisor greeted and escorted me to Gino’s office. They were both very professional, courteous and most of all, they really listened to my needs in buying or leasing a new car. Since widowed 4 years ago, this was my first experience in making a new car purchase alone. Prior to marrying, my parents purchased my new cars and during my 35 years of marriage, my husband and I had purchased many new cars together. It was a very emotional experience without my husband by my side, however, everyone that I had the pleasure of coming in contact with at BMW of El Cajon helped make the process a lot easier! I was contemplating leasing versus buying since I no longer drive long distances. However, I was certain that I wanted another new BMW for its safety and reliability! My car was appraised and I was given information and pricing for both buying and leasing. I decided to lease and can honestly say that I appreciate that neither Gino nor Shawn pressured me in any way during the entire process! I also want to commend Ron Mangseth, General Sales Manager, who literally went the extra mile to obtain my car. My first visit to BMW El Cajon was on Wednesday, August 19th and would you believe that by Saturday, August 22nd, I was driving away in my shiny new 2015 Alpine White BMW 228i Coupe! In addition to Gino, Shawn, and Ron, I was tremendously blessed by and through everyone that I came in contact with at BMW of El Cajon! Ken Emmons, Finance Manager was professional and patient while reviewing the contract and additional warranties that may be of interest. Brandon “Product Genius” Watson was also professional, informative and courteous while explaining the latest BMW technology as it pertains to my particular car. However, the excellent and caring service that I received did not end with me driving away in my shiny new Alpine White BMW 228i Coupe (I purposely repeated) as I also received follow up calls and emails from Shawn and Cornelia Steinberg, Customer Relations Manager. Without a doubt, based on my outstanding experience, I would highly recommend that after reading my review that you call and schedule an appointment with Gino and Shawn. I assure you that you will not be disappointed at BMW of El Cajon, The ULTIMATE BMW Center for The ULTIMATE Experience! THANKS AGAIN AND GOD BLESS YOU ALL!!! More

Great experience buying a CPO 550i from this dealership Worked with Josh Keyton and Brandon Watson at this dealership. I was interested in a 3 year old 550i. Both Brandon and Josh are well-informed and well Worked with Josh Keyton and Brandon Watson at this dealership. I was interested in a 3 year old 550i. Both Brandon and Josh are well-informed and well-mannered professionals. Answered all my questions and worked with me patiently through the process. Many days after the purchase, I feel like I got a reasonable deal for the vehicle I bought on that day. Josh followed up more than twice in the following days to ensure I was completely satisfied. I would certainly keep this dealership in mind for my next purchase. More