Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of El Cajon
El Cajon, CA
560 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 560 reviews
August 14, 2015
A good car buying experience We recently purchased a 2015 BMW 328d Sport Wagon from BMW of El Cajon after looking for a good buy throughout the San Diego area. This dealership ha We recently purchased a 2015 BMW 328d Sport Wagon from BMW of El Cajon after looking for a good buy throughout the San Diego area. This dealership has a little more of a "family" feel and I was very impressed with our salesman, Randy Grams, his honesty and attention to detail. I have purchased a lot of new and used cars throughou my life and have not typically been able to report a pleasant experience. There was no pressure, half truths or excuses. I knew what I thought would be a fair transaction and Randy and his sales manager, Gino (the bad news guy, who I typically never like), worked out a deal I felt good about and we drove away in our new BMW feeling good about the whole thing. More
by Ron
August 14, 2015
NO HASSLE BUYING EXPERIENCE & EXCELLENT CUSTOMER SERVICE Thank you very much Albi Piantadosi for a "NO Hassle Buying Experience" and excellent customer service. Albi was very professional in making sure th Thank you very much Albi Piantadosi for a "NO Hassle Buying Experience" and excellent customer service. Albi was very professional in making sure that I get the right car and of course, the best price deal. He made sure that I leave the dealership as a very "Satisfied Customer." If you are looking to buy a BMW, I recommend that you look for Albi, he is the BEST! I also want to commend David Ponce, BMW Genius, for being so knowledgeable about the BMW features and his excellent customer service. Now I know why he is called "BMW Genius." Thank you David! More
by Sue F
August 02, 2015
Buying a BMW is an excellent experience here. The sale representative, Josh Keyton, is very willing to help me with any question. He helped me to select an appropriate car from CPO inventory, show The sale representative, Josh Keyton, is very willing to help me with any question. He helped me to select an appropriate car from CPO inventory, showed me the functions that X3 has, even gave a good price. At last, he helped to drive my car back to my home. The dealer showroom is good, my sale representative is excellent. If you need an ultimate driving machine, and you want to make this purchase an excellent experience, just call Josh. More
by mwang123
July 26, 2015
above and beyond Randy did an excellent job - he worked well with me to find a good working price point. I would recommend his service to anyone looking to buy BMW. We Randy did an excellent job - he worked well with me to find a good working price point. I would recommend his service to anyone looking to buy BMW. Went out of his way to please me. Very appreciative. More
by g.paq1590
Employees Worked With
July 19, 2015
Randy and David Every one I dealt with was very knowledgeable and listened to me. They went out of their way to get me what I wanted They made it a fun and exciting Every one I dealt with was very knowledgeable and listened to me. They went out of their way to get me what I wanted They made it a fun and exciting experience. More
by Happy Driver
July 10, 2015
pre own purchase Randy was my salesman. He goes above and beyond for his clients to make them happy. At the end of the day i strongly urge to go see randy for your pre Randy was my salesman. He goes above and beyond for his clients to make them happy. At the end of the day i strongly urge to go see randy for your pre own or new purchases. More
by eurolite03
Employees Worked With
June 28, 2015
David and Peter are AMAZING As we all know, buying a car is never fun. It is not something that we look forward to and for that it should be made as simple as possible. That is w As we all know, buying a car is never fun. It is not something that we look forward to and for that it should be made as simple as possible. That is what Peter (the GM) and David (the Genius) did for me. The deal was not an easy one from the get go and we almost walked away from it more than once. That is where Peter came in. He came in as the closer on the deal and treated me with such amazing delicacy and respect that I felt like royalty. Being a full time nurse, graduate student and mother, Peter, understood my time constraints to take delivery of the vehicle. He arranged for David to meet me at my home and go over every nook and cranny of the car. Did I mention that it was David's birthday. HAPPY BIRTHDAY DAVID!!! Thank you for sharing part of your big day with me and my new car. You two were amazing and really gave me the VIP treatment, I would expect from a luxury/performance line like BMW. I look forward to a long relationship with both of you and BMW of El Cajon. More
by hopkinsccurn
Employees Worked With
Peter, David Ponce
June 07, 2015
David was sent to my house...NOW I FEEL SPOILED!!! My interaction with David Ponce was truly significant. I was lucky enough to have BMW send me David Ponce to my residence. Genius is "just" what My interaction with David Ponce was truly significant. I was lucky enough to have BMW send me David Ponce to my residence. Genius is "just" what he is! What makes a genius a genius? I think the answer to that is that even if he can't solve the problem at hand, he won't be totally satisfied and may not give up on the first time at bat! That is exactly what happened with our problem. After trying to resolve our issue, David returned to us another time and this time figured out how to get our situation resolved!!! This was unbelievable. I was truly happy he had tried for 2 hours on his first visit! David is delightful, respectful, diligent..and if that means GENIUS...than that is the true definition of a genius at BMW. Thank you to everyone, especially Daniel Luker who always takes care of me! This time he sent David Ponce to the rescue.... More
by jdb4dog
Employees Worked With
Daniel Luker, David Ponce
June 05, 2015
Thank you to David Ponce, the genius at BMW of El Cajon David has met with me twice to teach me all of the awesome features of my new 2015 X5. He has been patient, thorough, and very helpful. I really app David has met with me twice to teach me all of the awesome features of my new 2015 X5. He has been patient, thorough, and very helpful. I really appreciate what I have learned from him, and I know I will love driving and using all the technology in my new SUV. Many thanks to David. And I will be calling him again for another follow-up lesson! More
by Nancy Girvin
Employees Worked With
David Ponce
June 02, 2015
Perfect Pre-Owned BMW X5 Purchase - Start to Finish! In 2001, I purchased my first BMW, an X5, and in 2008, a BMW 1 Series 128i convertible from Cunningham BMW (now BMW of El Cajon). I've owned 5 Merced In 2001, I purchased my first BMW, an X5, and in 2008, a BMW 1 Series 128i convertible from Cunningham BMW (now BMW of El Cajon). I've owned 5 Mercedes but now I'm sold on BMW's. Awesome machines. BMW of El Cajon Service Dept is superior to any service department I've experienced. I trust them! That says a lot. Recently I contacted their BMW Pre-Owned Car Dept to find me an X5 with low mileage that would qualify for an extended warranty. Deanna was the first agent who at my request emailed me several options to fit my needs. She was terrific but left for a scheduled vacation the next day. Randy stepped in and found me the perfect X5 literally in one day. There's nothing I dread more than the process of buying a new car, except buying a used car. Randy is an excellent communicator, extremely automobile savvy, easy going, no pressure, and a quick cell and text responder. He got me everything I needed in my 2008 X5 and more! Thank you BMW of El Cajon for providing me again with excellent customer service! More
by CG
