Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of El Paso

El Paso, TX

Overview
Reviews
4.6
494 Reviews
Call Dealership (915) 778-9381
View Awards

6318 Montana Ave

El Paso, TX

79925

Directions

By Type

Showing 494 reviews

March 14, 2025

The service itself was fine. I was not told that loaners were not available in advance and that there was a wait time to have electrical issues looked at. More

by haiderimran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Ibarra
Report | Print
Mar 16, 2025 -

BMW of El Paso responded

Dear Haiderimran, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly understand the importance of having a loaner vehicle available when needed. Unfortunately, our loaner fleet is currently experiencing scheduling delays due to high demand. We always strive to communicate this in advance and regret any inconvenience this may have caused. We appreciate your patience and understanding and are committed to improving our service communication. Please feel free to reach out to us directly if there’s anything else we can do to assist you. Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 Direct cugarte@bmwofelpaso.com

March 01, 2025

Chris Guzman provides excellent customer service every time! Fast and reliable upkeep for my Mini! More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guzman
Report | Print
Mar 04, 2025 -

BMW of El Paso responded

Hi Elena, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

Amazing. Efficient. Courteous. Reasonably priced. Clean environment. Hassle free. Good communication via texting. Can’t go wrong. More

by Goofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Mar 03, 2025 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Karina always provides the best customer service! She knows her customers well. Keeps me updated as information becomes available. Overall the service department has been a great experience. More

by josiemelendez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera, Ismael Rodriguez
Report | Print
Mar 03, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2025

Carlos Prieto provided wonderful customer service as always! Needed maintenance and a few other fixes. In and out within the day. More

by Julie.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
Report | Print
Feb 28, 2025 -

BMW of El Paso responded

Hi Julie, we're happy to hear you had such a positive experience with Carlos! Feel free to reach out to us if you need anything. Have a wonderful day.

February 23, 2025

Great and reliable service. I have been coming to this dealership for three years and have no issues. More

by Slava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 24, 2025 -

BMW of El Paso responded

Hi Slava, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2025

The attention from Carlos my service advisor and the great overall service and respect to me as a customer. Keep up the good work. More

by Dr De Vora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Service Advisor
Report | Print
Feb 21, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Carlos here at BMW of El Paso! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2025

Have never had any problems with this dealership they are quick to assist with my vehicle maintenance. Would recommend it to all. More

by nmiranda10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera
Report | Print
Feb 19, 2025 -

BMW of El Paso responded

Hi, we are pleased to have provided you with such a positive experience! Thanks again for the recommendation, and have a fantastic day!

February 14, 2025

Mark Sano was not pushy at all and I was able to take my time without being pressured to make my purchase decision at BMW of El Paso.Mark took his time in showing me the details of the vehicle and also fill More

by 007kodi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mainly with Mark Sano and Finance person
Report | Print
Feb 14, 2025 -

BMW of El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Nothing ever is covered under warranty and they want an arm and leg to fix More

by rudy.arreola1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heidi
Report | Print
Feb 18, 2025 -

BMW of El Paso responded

Dear Rudy, We’re sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when a repair isn't covered under warranty, and we regret any inconvenience this may have caused you. With the limited information available, we haven’t been able to locate your record in our system. We’d love the opportunity to review your situation and see if there’s anything we can do to assist you further. Please contact us so we can look into this in more detail and work toward a resolution. We value your feedback and truly appreciate the opportunity to improve our service. We hope to hear from you soon. Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 cugarte@bmwofelpaso.com

1
...
14
15
16
...
50