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BMW of El Paso

El Paso, TX

4.6
504 Reviews

6318 Montana Ave

El Paso, TX

79925

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Showing 504 reviews

June 07, 2026

Ana in service has great customer service skills. Was pleased with the quick call back with my issue. More

by franksonora424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Jun 08, 2026 -

BMW of El Paso responded

Hi, we're happy you found our staff Ana to be so supportive during your experience here at BMW of El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2026

Josh and the guys at BMW of Elpaso got me into the vehicle that I wanted with the payments I was looking for More

by darian0409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 04, 2026 -

BMW of El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2026

BMW of El Paso- The best car dealership in Texas. Thank you for making buying a car smooth and professional. The salesman and finance manager were very knowledgeable making the experience possible. I More

by Samaniegoirma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Garcia. Eber
May 30, 2026 -

BMW of El Paso responded

Hi, thank you for your kind words and this wonderful review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2026

My BMW was serviced in a timely manner and was provided a video tape of the repairs required. The Service representative kept in touch with updates. More

by melma80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahaira
May 27, 2026 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 24, 2026

Always very good service and very professional. Service provided as expected. No issues and communication was great.. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 25, 2026 -

BMW of El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2026

My service Rep Karina was incredibly helpful and kept me up to date with the warranty claim process. Andrew my service tech was very detailed, and Heidi was very fast when I came to pick up my car. You guys More

by eduardo.valdez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina, Andrew, Heidi
May 24, 2026 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you have any further questions, please don't hesitate to reach out!

May 22, 2026

Not a great experience buying here. I was originally told the out-the-door price was around $30,200. I understood GAP coverage and was told that was about $1,600, which I was okay with More

by Casey Pawlikowski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
May 23, 2026 -

BMW of El Paso responded

Mr. Pawlikowski,   Thank you for bringing your concerns to our attention. I attempted to contact you by phone but was unable to reach you, and your voicemail box appears to be full. After reviewing your concerns, I believe there may have been a misunderstanding regarding the $38,600 amount referenced. That figure reflects the total amount financed over the full term of the agreement, including interest, should the loan be carried through the entire term. Regarding the cosmetic concerns, my understanding is that the vehicle was test driven and reviewed prior to finalizing the purchase. However, we certainly want to ensure all of your concerns are properly addressed. Please feel free to contact me directly at 915-877-6112 so we can review everything together.   Jorge Salas UV Sales Director BMW of El Paso jsalas@Group1Auto.com

May 28, 2026 -

Casey Pawlikowski responded

The vehicle wasn't properly reviewed before I signed, because I took it home the same day, and I wasn't even offered a test drive! I also messaged you privately about the cosmetic issues, which were conveniently hidden in the pictures you posted, and was completely ignored. I'm extremely frustrated that these issues are still unresolved.

May 21, 2026

Service advisor was fantastic & efficient. So grateful to have dealth with them .they made everything so seamless More

by Vmurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
May 23, 2026 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2026

This dealership is always clean and has great coffee and other drink selection while we wait More

by Jocelyne M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
May 23, 2026 -

BMW of El Paso responded

Hi Jocelyne, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2026

The dealership is very organized, fully stocked with water, sodas and snacks for the guests. They were efficient and friendly. More

by jackieo7162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilyn Corona
May 22, 2026 -

BMW of El Paso responded

Hi, we're happy to hear you had such a positive experience with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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