BMW of El Paso

The service department is attentive and professional. Ive dealt with both Heidi and Carlos and received top tier service. I would highly recommend. Ive dealt with both Heidi and Carlos and received top tier service. I would highly recommend. More

The time that I was at the service department. I saw multiple people being helped that had no issues. I saw multiple people being helped that had no issues. More

Reached out to general manager about some backend concerns and have yet to hear back. I would appreciate the opportunity to speak to leadership about some challenges that should have been addressed e concerns and have yet to hear back. I would appreciate the opportunity to speak to leadership about some challenges that should have been addressed early on. The car is top notch and am happy with it however. Will wait to see if any service recovery is initiated. More

Great customer service, always kept me informed with what was going on with my car was going on with my car More

Easy to schedule, good communication, I really liked the video of the inspection. Next time have the mechanics not touch the white interior leather with soiled hands. video of the inspection. Next time have the mechanics not touch the white interior leather with soiled hands. More

I drove in from out of town and they were able to do the service while I waited. Very professional. service while I waited. Very professional. More

Karina did an amazing job of taking care of us when our new X3 started making a weird noise. She helped me get a tow truck to the vehicle, waited for it to arrive at the dealership, got it in to the shop, new X3 started making a weird noise. She helped me get a tow truck to the vehicle, waited for it to arrive at the dealership, got it in to the shop, fixed, and kept us posted every step of the way. Super happy with our service. More

Performed services as expected. Communication was excellent. Vehicle was delivered as agreed prices competent to the service provided Communication was excellent. Vehicle was delivered as agreed prices competent to the service provided More

Simply the best service, Heidi has great customer service and very helpful i will highly recommend and very helpful i will highly recommend More

The customer service is great! Was given an zuber to take me wherever I needed to go. The only concern is that it took 2.5 hours to get an oil change Was given an zuber to take me wherever I needed to go. The only concern is that it took 2.5 hours to get an oil change More