BMW of El Paso

worst dealership for any mechanical service I bought a used vehicle from them and took it for an oil change. It took them 3 hrs to.do the oil change. I pick up my vehicle and drive it home. I pa I bought a used vehicle from them and took it for an oil change. It took them 3 hrs to.do the oil change. I pick up my vehicle and drive it home. I park it in the garage and noticed that it was leaking alot of oil (huge puddle). I call the service dept. speak to Martin (I think) to which he can not give solution to the problem. So I drive back show them the leak and still no solution. He walks away at ties to locate the tech. Who worked on my vehicle to which he was unable to locate. He then tells me he needs to keep it over the weekend so they can work on it. No offer of a loaner vehicle. No acceptance of responsibility. Keep in mind an oil change took a weekend and 3 hrs. Monday comes around and I check the oil gauge at the dealership and its still low on oil by 2 qts. I show the manager and still insist its ok. I had to take it to another dealership to which they agreed to it being low on oil..worst customer service. Dont recommend to take your car for service. More

BMW of El Paso, My BMW Service Professional Though I didn't purchase my 2010 BMW X3 from BMW of El Paso, the service this vehicle has received in the past five and a half years has never been di Though I didn't purchase my 2010 BMW X3 from BMW of El Paso, the service this vehicle has received in the past five and a half years has never been disappointing. As with this most recent service, the turn around was quick, communication with Samantha Kirtle was clear, timely and effective. More

COURTESY WASH WILLIE GARCIA PROVIDED GREAT CUSTOMER CARE. I WOULD PER FER THEM NOT TO DO A COURTESY WASH AND WISH THEY RESPECT THE THING IN THE VEHICLE TO KEEP IT C WILLIE GARCIA PROVIDED GREAT CUSTOMER CARE. I WOULD PER FER THEM NOT TO DO A COURTESY WASH AND WISH THEY RESPECT THE THING IN THE VEHICLE TO KEEP IT CLEAN. More

great product but change out some staff the sales experience had surprises; sly moves both brands are great so is the service. follow up was also a....i guess you can also call it surprisi the sales experience had surprises; sly moves both brands are great so is the service. follow up was also a....i guess you can also call it surprising More

Exceeded my expectations We came to this location when it was run by another owner and were dismissed from the onset. It left such a bad taste that were it not for the i3 and We came to this location when it was run by another owner and were dismissed from the onset. It left such a bad taste that were it not for the i3 and Frank Valladolid, we would not have returned. Frank, Luis, Omar and Jasmine have shown exceptional customer service in that they have done everything possible to ensure that our expectations are met. Guillermo in financing and David, the Genius, have also provided exceptional customer service. Were it not for the warm greeting and prompt, friendly service with which we were met, we would not have experienced the BMW quality that now has us considering purchasing another vehicle from BMW of El Paso. Please make it known to these fine people how very pleased we are with our purchase and with their exceptional customer service; they are a credit to your company! More

Expectations met my standards Providing an unbiased review based on my personal experience at BMW of El Paso. Both BMW's I have owned have been serviced at this dealer, so far they Providing an unbiased review based on my personal experience at BMW of El Paso. Both BMW's I have owned have been serviced at this dealer, so far they haven't let me down; my SA has always been Samantha Kirtley and she has provided the best customer service by far. Their Sales & Finance staff is the best to deal with, they make your buying experience as smooth as possible; not to mention their Parts Dept which is highly professional and have an excellent CS. They could improve a bit on their car wash quality assurance after car has been serviced since it is poorly washed, dried & vacuumed, those white dried up water marks are hard to rub off, thus my 4 star review. Overall I'm very pleased with their service and would recommend BMW of el Paso More

Indifferent sales people Had to call dealership a week latter for no return call. Purchased only because best price. Special ordered and will to wait for vehicle. Difficult to Had to call dealership a week latter for no return call. Purchased only because best price. Special ordered and will to wait for vehicle. Difficult to get dealership to get details to bank to complete loan details. Buying experience very disappointing. Obtaining vehicle at factory otherwise would have rejected this sales. If the servicing at this dealership is as "disappointing" as the sales aspect, this vehicle will be dumped. Overall experience deserves rating of NIGHTMARE. This dealership does retain the reputation that others have warned me about. Other BMW owners have purchased their vehicle out of El Paso for this reason and have their car service in ABQ. Only completed this transaction for ONE individual (previous customer) intervened and wanted me to give them a chance for new dealer ownership with improved management. MISTAKE. More

Horrible Service Service is STILL horrible after 4years later... I had an appointment at 11:00 I got there early at 9:45 I didn't leave from BMW at 5:45 in the evening Service is STILL horrible after 4years later... I had an appointment at 11:00 I got there early at 9:45 I didn't leave from BMW at 5:45 in the evening. I was hoping that the service had change but I was wrong. and As for Samantha Kirtley she isn't people friendly. She would stay in her office, Does not comfort her customers at all! And their pricing is still ridiculous they're trying to get rich overnight. More

Customer Service Outstanding and excellent service. BMW of El Paso you are one of The Best. BMW quality craftmanship on their vehicles is rewarded to the BMW owner's. Outstanding and excellent service. BMW of El Paso you are one of The Best. BMW quality craftmanship on their vehicles is rewarded to the BMW owner's. Hope to be a BMW owner for life. More

Great buying experience Excellent service.Highly recommend BMW of El Paso to my family and friends..After driving a BMW , why drive anything else..Hope to be a BMW owner for Excellent service.Highly recommend BMW of El Paso to my family and friends..After driving a BMW , why drive anything else..Hope to be a BMW owner for life. More