BMW of El Paso

Heidi was great to work with Very pleased with her service! I appreciate it. Thanks! service! I appreciate it. Thanks! More

Service department was excellent to deal with. Ana guided me through the whole process. Highly recommend. Ana guided me through the whole process. Highly recommend. More

Dealer customer service is great and notify you with updates instantly. My service has been completed in timely manner, which is important to me. updates instantly. My service has been completed in timely manner, which is important to me. More

Dealership Never contacted me. I tried calling was told a salesman would call me but never did I tried calling was told a salesman would call me but never did More

Worst dealer experience anywhere, avoid this place like the plague. Went for an oil change, I was quoted 180+ when I asked why so much the advisor became rude & started having an attitude, I’ve done tons o the plague. Went for an oil change, I was quoted 180+ when I asked why so much the advisor became rude & started having an attitude, I’ve done tons of oil changes here for around $130. I also came to have my tire replaced under warranty, I called about this and was told I had to cover labor, which I was quoted was $60, today it magically went to $90. This place is super dishonest. Stay away! More

BMW has outstanding customer service. The staff is friendly and always willing to help with any questions. The staff is friendly and always willing to help with any questions. More

Very professional and accomodating. Alec helped me out a lot to get the car the i wanted. Alec helped me out a lot to get the car the i wanted. More

BMW of El Paso has excellent, prompt service! Carlos and Samuel provided outstanding customer service throughout the process of having my windshield replaced. Thank you! Carlos and Samuel provided outstanding customer service throughout the process of having my windshield replaced. Thank you! More

Amazing friendly staff, always greeted with a smile. Service advisors are knowledgeable and are the best I have worked with. Service advisors are knowledgeable and are the best I have worked with. More

I made an appointment to get my car serviced and I asked for my last service advisor Carlos who's always been friendly, courteous and attentive. When I arrived they told me my it was Sam when I explained I for my last service advisor Carlos who's always been friendly, courteous and attentive. When I arrived they told me my it was Sam when I explained I asked for Carlos and even set my appointment when he was working. When Sam was assisting me, he was polite but very unfriendly. Almost to the point where I felt like a bother to him. Never asked if I had any questions or concerns I needed BMW to look at. Furthermore, he prepared the paperwork and proceeded to tell me when my car is finished I can go. What's the point of BMW asking which SA you'd like when it doesn't even matter. Just disappointing. More