BMW of El Paso

Great customer service. Jesus Alcazar was an extraordinary salesman went beyond to make deal happen. Personnel at BMW was very attentive to customer needs. Great dealership Jesus Alcazar was an extraordinary salesman went beyond to make deal happen. Personnel at BMW was very attentive to customer needs. Great dealership all around, will definitely recommend to family and friends. More

Always great service from dealership. Carlos and Heidi are great at taking care of my needs. Carlos and Heidi are great at taking care of my needs. More

Great service, friendly staff and helpful in every way. Service department first class and recieved prompt service. Service department first class and recieved prompt service. More

One of the worst BMW dealerships I’ve been to. Let’s start with my My first of two experiences. I scheduled an appointment to replace a failed water pump and was quoted a pickup date. I stressed the start with my My first of two experiences. I scheduled an appointment to replace a failed water pump and was quoted a pickup date. I stressed the urgency and had them double check with the services department. I was reassured they could complete the task by the discussed date as its only a 3hr job. Upon arrival with my towed car (only about an hour after our conversation) I was then told there were multiple cars ahead of me and they wouldn’t even start working on my car for another week. Waste of my time and money. Experience number two. I needed a new key and ordered one for $380. Upon pickup I was then informed if the key doesn’t work it would be an additional charge of $200 to program. For $380 you think the key would come programmed but whatever. Luckily for me I took my new key home & it didn’t work. So I called BMW of El Paso and was informed that they could program the key and to bring it in, ONLY being told it would be ready for pickup in day or two. Upon arrival I was then informed they need my car at the dealership (why wasn’t this communicated over the phone when I called?). I discussed my concerns with the Service Advisor & against my better judgment I had my car towed in at 0830 the next morning being reassured multiple times it would be ready for pickup that day. I even received numerous phone calls being reassured everything is on schedule and my car will be ready for pickup in the evening. Fast forward to 3hrs before closing and now I’m being told: it needs a security module costing $1,101 +tax with a 2week wait and I’m SOL on the key I just purchased because the module comes with 2 keys. But wait it gets better. After I complained about the lack of communication then demanding a refund for my new $380 “paperweight” I was then told my car ACTUALLY needs a different module now costing $1,700. But they can throw in a discount for the Unprogrammed key I just purchased bringing the total cost down to $1,110. When conducting business with BMW of El Paso I am consumed with the thought that I am portrayed as Incompetent, Gullible & Naive. Not to mention every time I’ve set foot into the this establishment I haven’t been greeted once as if I’m unimportant. More

Their Service Advisor, Heidi Withrow, is awesome. She kept me fully updated on what was being done to my car. My thanks to Heidi and El Paso BMW. kept me fully updated on what was being done to my car. My thanks to Heidi and El Paso BMW. More

My 4th purchase in this Dealership & nothing short of an excellent experience overall!! Thank you!! excellent experience overall!! Thank you!! More

Great service and excellent people working up front. Carlos kept me informed every step of the way. Carlos kept me informed every step of the way. More

I have been taking my car to this dealer since it was new. The car is now 11 years old. The main reason I keep coming back is because their service is exceptional. I can easily get my appointment onli new. The car is now 11 years old. The main reason I keep coming back is because their service is exceptional. I can easily get my appointment online even during this Covid situation I know I can get my car in and that it will be taken care of in a short time. I have another vehicle which is newer than this car and when I contacted them, I was told there was a 6 week wait. Obviously a service department with this kind of wait time Is failing their customers. Not so with the El Paso Bmw, they are fully open for business and taking care of customers. The service advisors know their job and make contact prior to your scheduled service. They are friendly professionals and combined with excellent technicians the end results are above and beyond expectations. Now video is used to show your vehicle inspection and show discovered problems. It makes it much easiest to understand issues, and makes a decision for repairs I like this and then I know exactly what is good and what needs attention. This video is provided in a text message with a link to play it. This is a great innovation and now I also know Tony is my service technician. Beyond my expectations for sure. I like this dealer and know the difference their procedures, staff and facilities make. I special shout-out to my service advisor Karina. She cares and knows what she is doing. She helped me and provided a needed loaner when few of these are available. Her customer concern is outstanding. Tony is also great for doing this work quickly and in an exact Bmw standard way. I can now use my car with confidence knowing it is up to par again. Thank you Bmw of El Paso for everything you do to take care of customers. Keep it up as you have continued to do for me for the past eleven years. More

They asked me for my information, I explained what type of service promotion I wanted to use and they told me that it was fine, that when I arrived I would show it to the person who attended me, and said t of service promotion I wanted to use and they told me that it was fine, that when I arrived I would show it to the person who attended me, and said that this promotion does not apply to my car, and that it would be more than double if you wanted to. why? since you make an appointment they tell you that my vehicle does not apply so as not to waste my time. More

Our experience with BMW of EPTX was exceptional! From the minute we drove up we were greeted and escorted inside! Jesus Alcazar our BMW Advisor helped us and made us very comfortable with his advice on our minute we drove up we were greeted and escorted inside! Jesus Alcazar our BMW Advisor helped us and made us very comfortable with his advice on our trade ins & buying our New BMW. He continues to give us excellent service! Mr Jesus set us up with David Castillo “ The Genius” for our tutorial. OhMyGosh! We are so happy learning all the bells & whistles our luxury BMW has! Two hours slipped by and we’re going back to finish up. He truly is a BMW Genius! Without hesitation we will highly highly recommend EPTX BMW Especially our adviser Jesus Alcazar! Our Financial officer was also very professional & took his time explaining our agreement. More