BMW of El Paso

ATTENTION PEOPLE: Don’t buy used vehicles at this location. I just bough a used vehicle cash and had a mechanical issue I less than 48 hrs. Management refuse to repair because I didn’t had the extend location. I just bough a used vehicle cash and had a mechanical issue I less than 48 hrs. Management refuse to repair because I didn’t had the extended warranty. Don’t trust that they check used cars as they claim. This issue should of been found during “their inspection “ and they didn’t want to repair free of charge. I know I bought a used car but I couldn’t have found this issue with the 20 min. test drive. More

Worst service ever! Took my car to get a diagnosis. Chris had no customer service skills whatsoever. Went to p/u car and it wasnt even sanitized as they advertise THEY DO, due to covid, I had to ask for it t had no customer service skills whatsoever. Went to p/u car and it wasnt even sanitized as they advertise THEY DO, due to covid, I had to ask for it to be washed AND sanitized as they state they do with "every service" when asked why car wasnt washed Chris said they didnt want to drive the car "DUE TO LIABILITY", to the car wash, when the car wash is clearly in the same building just in the back. Our bill was over 1k and we couldn't even get a wash nonetheless sanitized DURING A PANDEMIC! So much for customer service AND THE SAFETYof their paying customers. They charged for a diagnostic fee even though we went with the service, I've been to dealerships where the diagnostic fee is only charged when u dont get the service recommended done. NOT the service nor customer service you would expect from a dealership service department!!! I acknowledge the issues the car has but we were there to fix a specific issue, we shouldn't be judged on what other issues the car had and be treated with care as paying customers. We're not talking about 100$ we're talking about 1k+ in cash so I hope Chris didnt pocket some of that. They also offer service delivery and that was never offered. This is not my 1st time getting service here, 1st time was bad too but I thought I'd give Chris another chance, bad decision. DONT BRING UR CARS HERE...if I could give it a 0 I would. More

Thank you for the seevice rendered by Mr Perez (service advisor). Very helpfull and will definitely vist again BMW with all my needs-service was just great. Thank you advisor). Very helpfull and will definitely vist again BMW with all my needs-service was just great. Thank you More

Thank you for the wonderful service experience today with Alex. Once again she was superb. A true asset to the BMW team. She continues to track a potential recall remediation for my vehicle Alex. Once again she was superb. A true asset to the BMW team. She continues to track a potential recall remediation for my vehicle More

The service dept at bmw of El Paso Texas is great ! Alex and the whole staff always treat me with respect . Great cust-serv. Thanks and the whole staff always treat me with respect . Great cust-serv. Thanks More

Great service. Advisor was very helpful explaining details about the service required. Place is very clean and safe for COVID 19 purposes. Very pleasant visit. details about the service required. Place is very clean and safe for COVID 19 purposes. Very pleasant visit. More

Karina is the best. Personable and professional. A wealth of experience too! She remembers you, your car, your preferences and how you want to be contacted. A true gem! of experience too! She remembers you, your car, your preferences and how you want to be contacted. A true gem! More

Karina was so nice and informative. She was on top of her game and made us feel so comfortable. She notified us of any work that needed to be done other than what we initially went for. We love Karina. She w game and made us feel so comfortable. She notified us of any work that needed to be done other than what we initially went for. We love Karina. She was bomb.com More

Heidi promptly checked my vehicle in then gave me all necessary information & timeline for completing 3 recalls. Despite not being at work when my vehicle was ready, Heidi emailed me all my exiting paper necessary information & timeline for completing 3 recalls. Despite not being at work when my vehicle was ready, Heidi emailed me all my exiting paperwork & vehicle diagnosis. The dealership and amenities were impeccable during my time there. Jonathan a client advisor, aided with any inquiries professionally. Being from out of state you’ve raised the bar for my hometown BMW dealer! Thanks everyone! More