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BMW of El Paso

El Paso, TX

Overview
Reviews
4.6
503 Reviews
Call Dealership (915) 778-9381
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6318 Montana Ave

El Paso, TX

79925

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Showing 503 reviews

November 29, 2023

It is the people at BMW El Paso who make the dealership stand out among its peers. Karina in Service and Juan in Sales go above and beyond making sure the clients are always taken care of and the problem i More

by fadihanbali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina in service and Juan Alvarado in sales
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Dec 01, 2023 -

BMW of El Paso responded

It's truly special when individuals like Karina in Service and Juan in Sales go the extra mile to ensure clients are well taken care of at BMW El Paso. Their dedication to customer satisfaction and consistently fixing any issues stands out and speaks volumes about their commitment to excellence. Loyalty to a brand and dealership for over 10 years is a testament to the outstanding service provided by the people here. Thank you for your loyalty and business!

November 28, 2023

Great service timely estimate of services need for my vehicle. Would highly recommend this business and service advisor Carlos Prieto. More

by rgonzale8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
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November 25, 2023

Wonderful service, great communication, & technology that helped keep me informed of not only what was happening, but a video of my car with the issues present. Great job! More

by TMassey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto
Report | Print
Nov 29, 2023 -

BMW of El Paso responded

That sounds like an excellent service experience! Being kept well-informed with clear communication and even receiving a video of your car's issues shows a commitment to transparency and customer satisfaction. Thank you for your business!

November 24, 2023

Awesome. Customer service very polite great experience. Best service in El Paso. Will return. You go BMW👍🙏 More

by Michel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra
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Nov 28, 2023 -

BMW of El Paso responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

Great customer service. Karina was great! Very professional and quick to get me in and out. Thank you. More

by UpsetPotentialcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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Nov 12, 2023 -

BMW of El Paso responded

It's fantastic to hear that you had a great experience and that Karina provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

excellent service and excellent customer service, with a treatment of kindness and commitment to the client More

by gcanorp01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Arriola
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Nov 02, 2023 -

BMW of El Paso responded

Receiving excellent service along with a commitment to customer care and kindness is truly valuable. Your positive feedback is much appreciated, and we are glad to hear that you had a top-notch experience!

October 31, 2023

Excellent team of service Jonathan Rodriguez Luis Carlos Garcia and David Castillo are a Great Team and very professional Gentlemen. More

by mrqexpress
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rodriguez
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Nov 02, 2023 -

BMW of El Paso responded

It's wonderful to hear that the team of service professionals, including Jonathan, Luis, and David, is excellent and very professional. Having a dedicated and professional team can make a significant difference in the car-buying experience. Your positive feedback is greatly appreciated, and we are glad to hear that you've had a great experience with this team of gentlemen! Enjoy your new vehicle!

October 29, 2023

I recommend Service Advisor Heidi as your go to for all BMW World Class Service! More

by J.J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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Oct 31, 2023 -

BMW of El Paso responded

Thank you for the recommendation! It's great to hear that you recommend Service Advisor Heidi for BMW World Class Service. Having a trusted advisor can make a significant difference in your overall service experience. Your feedback is valued!

October 28, 2023

Great service and very friendly and knowledgeable, Carlos my service advisor keeps me informed on the status of my car when servicing it or ordering parts highly recommend this dealer! More

by Mr G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 04, 2023 -

BMW of El Paso responded

It's fantastic to hear that you had a great experience and that Carlos provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Couldn’t be any happier with this dealership. The staff alway knowledgeable and friendly while the techs are always performing at the highest level with their diagnostics and repairs More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo, Ana
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Nov 02, 2023 -

BMW of El Paso responded

It's wonderful to hear that you couldn't be any happier with BMW of El Paso. The knowledgeable and friendly staff, along with the techs performing at the highest level with diagnostics and repairs, contribute to a positive and satisfying experience. Your positive feedback is much appreciated!

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