Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
385 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

Directions

By Type

Showing 385 reviews

February 13, 2025

I was very impressed that not only did the sales associate answer my questions the dealership has a class set up to walk you through setting up the vehicle to you the buyer. To include every app and More

by hector Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The person who gave the class
Report | Print
Feb 17, 2025 -

BMW of El Paso responded

Hi Hector, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 13, 2025

Nothing ever is covered under warranty and they want an arm and leg to fix More

by rudy.arreola1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heidi
Report | Print
Feb 18, 2025 -

BMW of El Paso responded

Dear Rudy, We’re sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when a repair isn't covered under warranty, and we regret any inconvenience this may have caused you. With the limited information available, we haven’t been able to locate your record in our system. We’d love the opportunity to review your situation and see if there’s anything we can do to assist you further. Please contact us so we can look into this in more detail and work toward a resolution. We value your feedback and truly appreciate the opportunity to improve our service. We hope to hear from you soon. Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 cugarte@bmwofelpaso.com

February 09, 2025

Chris in the service department Was great! Drop off and pickup was smooth and kudos to the mechanics for having our car serviced the same day. More

by Carla A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Guzman
Report | Print
Feb 12, 2025 -

BMW of El Paso responded

Hi Carla, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

The service department is always fantastic. Scheduling appointments are simple with many different options. It’s always a positive experience. More

by ruggsx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 12, 2025 -

BMW of El Paso responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2025

Very friendly and super helpful He let me know exactly what was going on and knowleable More

by christineljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Feb 10, 2025 -

BMW of El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2025

We recommend Carlos 100% was very helpful we loved doing our car service with him More

by libe_o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 10, 2025 -

BMW of El Paso responded

Hi, thanks for your praise and kind comments about Carlos. We hope you have a great day!

February 04, 2025

Alex was so attentive and patient during the whole process. Def a great experience for our family. More

by Srtaprimo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Chavira
Report | Print
Feb 07, 2025 -

BMW of El Paso responded

Hello, we're happy you found our staff Alex to be so supportive during your experience here at BMW of El Paso. We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Great customer service and very informative about upcoming services. The facilities were clean and well kept too. More

by Steve86sds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 03, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! We are always more than happy to assist you if anything else comes up. Take care!

January 31, 2025

Alex in service is always great. Very friendly and makes the experience very pleasant and quick. More

by solsikeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 03, 2025 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

I was a little nervous about going to a high end car dealership to purchase a pre-owned car. However, everyone was respectful, patient, and professional. Especially happy with my car. More

by gsquared
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan, and the gentleman who processed the papers.
Report | Print
Feb 03, 2025 -

BMW of El Paso responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

1
...
4
5
6
...
39