BMW of El Paso

My experience with BMW OF EL PASO is fair at best. I took my X5 in to get an oil change and when it was returned to me my oil was leaking at the drain plug and it wasn't when it went in. This is the I took my X5 in to get an oil change and when it was returned to me my oil was leaking at the drain plug and it wasn't when it went in. This is the second year in a row that this has happen. The previous year they told me that I needed a new oil pan which would cost me over $4,300 dollars in parts and labor and come to find out it only needed a new washer on the drain plug. This year (1/29/2025) the tech failed to tighten the plug sufficiently enough to prevent another oil leak. So in essence I am totally disappointed with BMW in their performance of a basic oil change. Furthermore how do I trust them to continue servicing my vehicle in good faith. Highly disappointed going forward with future servicing of my vehicle. Please question everything they do to your vehicle and ask for details. More

On schedule and total pros. Courtesy on both phone and in person. No wonder I’m on my second BMW from this dealer Courtesy on both phone and in person. No wonder I’m on my second BMW from this dealer More

From the moment I walked in. I was greeted and treated extremely well with great customer service by Carlos @ BMW El Paso. I was greeted and treated extremely well with great customer service by Carlos @ BMW El Paso. More

Always great service from wonderful people! They take care of me with a warm smile! They take care of me with a warm smile! More

Excellent service. 5 star. World class. I will always take my car to this dealer 5 star. World class. I will always take my car to this dealer More

Responsive to my dilemma by arranging pickup and delivery. Very courteous and efficient on communicating. delivery. Very courteous and efficient on communicating. More

I was given a price for a battery replacement, I agreed to it. However once I picked up the car I’m handed a bill for an additional $46 for shop supplies. Why is there an additional fee added? Shouldn’t t to it. However once I picked up the car I’m handed a bill for an additional $46 for shop supplies. Why is there an additional fee added? Shouldn’t the labor cost include all fees. More

My experience with the Dealership was great. The personnel their are very courteous and knowledgeable. The personnel their are very courteous and knowledgeable. More

Excellent service. . BMW went up and above expectations.. I fully recommend this dealership for all your needs . BMW went up and above expectations.. I fully recommend this dealership for all your needs More

Excellent Customer service! Thank you Ana for answering all my questions and for your help! Extremely recomended! Thank you Ana for answering all my questions and for your help! Extremely recomended! More