BMW of Fairfax

I Bought a 2014 Mazda CX-5 from them and was happy due to what I perceived to be a good deal, Until I took the car to get Maryland inspected and was informed that it needed both lower control arms replaced. what I perceived to be a good deal, Until I took the car to get Maryland inspected and was informed that it needed both lower control arms replaced. Now that is not a huge deal I understood that the vehicle was sold As-Is and its not a very costly fix, so I could bear with that and had it fixed the vehicle was Re-inspected and I notified the dealership that it had passed and sent a email including everything they needed on 12/04/23 so I could get my permanent tags. The Salesman Sam has since been ignoring my emails and my Temp Tag has expired. I called and talked to Jack and he told me that my Tags were on order and due to all the holidays they haven't arrived but they are expecting them 12/19-12/21. I tried to get another Temp Tag from the DMV and they said that they don't show anything about the vehicle in their system so something must not be done on the dealers end and that without it being in the system they could not help me; So I again called the dealership spoke to Ysenia in the Tag/Title Dept. and She has now informed me my Tags aren't on order yet that she can see and is unsure why they haven't been ordered. It wasn't until I asked what they were going to do to try and fix the situation that she offered to send me new temp tags so I can drive the vehicle that I spent good money on. More

The staff was timely and efficient. There was no wasted time or effort on my part. Everything was prepared or was quickly prepared from a paperwork standpoint and the transaction went There was no wasted time or effort on my part. Everything was prepared or was quickly prepared from a paperwork standpoint and the transaction went smoothly More

Our salesman Addams was competent and transparent. He enthusiastically explained all the features of our car. He enthusiastically explained all the features of our car. More

Always top-notch helping out their customers and providing the best possible scenario as far as financing is concerned. Much recommended! providing the best possible scenario as far as financing is concerned. Much recommended! More

outstanding service, no surprises, have purchased numerous BMWs from them and recommend them to everone. numerous BMWs from them and recommend them to everone. More

I wanted to take a moment to express my sincere gratitude for the exceptional service Jordan Warnecke provided during our recent purchase at BMW of Fairfax. His knowledge, patience, and professiona gratitude for the exceptional service Jordan Warnecke provided during our recent purchase at BMW of Fairfax. His knowledge, patience, and professionalism made the entire process smooth and enjoyable. I truly appreciate his willingness to answer all of our questions and his dedication to ensuring that we found the perfect vehicle to meet our needs. His commitment to customer satisfaction is evident, and it did not go unnoticed. We will certainly recommend the BMW dealership to friends and family in the future because of the positive experience he provided. Once again, thank you for the outstanding service. We are thoroughly enjoying our new car and we are grateful for the role he played in making it happen. More

The General manager Mike Walker is the best person I have ever met, great experience ever met, great experience More

My husband and I had a great experience. James and the team at BMW Fairfax are super knowledgeable and efficient. We will be getting our second car with them next year, even though we live James and the team at BMW Fairfax are super knowledgeable and efficient. We will be getting our second car with them next year, even though we live out of state! That's how great they were! More

Erick Bautista was wonderful wot work with, he helped me so much even after my sale was complete. He always was attentive, communicated, and ensured I was satisfied. As a Mercedes-Benz person through and so much even after my sale was complete. He always was attentive, communicated, and ensured I was satisfied. As a Mercedes-Benz person through and through, the level of quality service Erick provided was exceptional. More

Our client advisor continues to provide world class support leading us to our 2nd bimmer baby with BMW of Fairfax! support leading us to our 2nd bimmer baby with BMW of Fairfax! More