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BMW of Fairfax - Service Center
Fairfax, VA
348 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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348 Reviews of BMW of Fairfax - Service Center
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Helpful September 08, 2023
The team at BMW Fairfax, especially Service Advisor Thomas Grant, is tremendous. Thomas is always very kind, takes the time to answer all of my questions, and gets things done in a very professional ma Thomas Grant, is tremendous. Thomas is always very kind, takes the time to answer all of my questions, and gets things done in a very professional manner. He has also gone above and beyond for me with things like putting me in touch with someone to cosmetically repair my wheels. The wheels were done perfectly by the company that he referred me to. I wouldn't service my M2 Competition Coupe' anywhere else. More
by c21manuel
Employees Worked With
Thomas Grant
August 17, 2023
My experience at BMW of Fairfax has always exceeded my expectations. Thomas Cavey and Team (Sales and Service) treat us like family. Thomas is very polite, understanding, and in-tuned with our needs. H expectations. Thomas Cavey and Team (Sales and Service) treat us like family. Thomas is very polite, understanding, and in-tuned with our needs. He makes the buying experience so easy as if he was making the purchase. We choose to ONLY deal with BMW of Fairfax because of the great individuals (Thomas Cavey - New car sales and Danika Edwards - Service) working there. I HIGHLY recommend BMW of Fairfax!! More
by ddgreen912
Employees Worked With
Thomas Cavey, Danika Edwards
November 17, 2022
“The best Team on the planet! ” Proclaims the General Manager Mike Walker. I agree with him. I stopped by today for VA emissions and upgraded to have scheduled maintenance performe ” Proclaims the General Manager Mike Walker. I agree with him. I stopped by today for VA emissions and upgraded to have scheduled maintenance performed on my car. My Service Advisor, Dena Van, was outstanding in explaining what was needed and getting me a loaner Car. In the Parts Department, I was greeted by Richardson, who remembered me from more than 15 years ago. I had an opportunity to visit with Neils Riberio in the sales department to briefly discuss options for upgrading my vehicle. He was fantastic and has done a great job helping many of my friends with their vehicle needs. It is great to have a local top-notch BMW dealership in my neighborhood that is putting the members of their team first so that they can deliver the highest quality of service. Thank you, Mike, Dena, Neils, Richard, and everyone else who greeted me with kindness and helpfulness. Regards, T Woods More
by TWoods
Employees Worked With
Dena Van
August 05, 2022
Sean “ DJ” Vojtecky and the team was super responsive, professional, and got my X5 back on the road in a snap. The work was well done and we’re super happy with the results. We were treated with a very hi professional, and got my X5 back on the road in a snap. The work was well done and we’re super happy with the results. We were treated with a very high level of respect. I truly appreciate the Uber credit as a really great way to get home. I highly recommend DJ. He’s an avid BMW enthusiast and understands the cars and he has a lot experience from working on BMWs himself. He’s the absolute best Service Writer I’ve ever worked with in my 35 years of owning BMWs and other performance cars. More
by Mosqvich
Employees Worked With
Sean Vojtecky
April 28, 2022
I was traveling into Fairfax from Atlanta (a 700-miles drive) and my 2014 750li flashed a warning light alerting me that I needed to add engine coolant. After realizing that there are two engine coolant drive) and my 2014 750li flashed a warning light alerting me that I needed to add engine coolant. After realizing that there are two engine coolant systems, one for the engine and one for the turbo charger, I decided that it would be best to have the BMW professionals take a look at my car to confirm that there wasn't anything grossly wrong (e.g., a leak in the radiator, or a bad radiator cap). I made an appointment with Fairfax BMW Service through its online forum, and I brought my car in for service. I was met by a very friendly and inviting service agent, who listened to my tale of woe, and asked me to take a seat in their nicely appointed waiting area. I had lust grabbed a cup of coffee and started to settle in, when my service agent reappeared to let me know that they checked under the car and saw no signs of leaks and that they added some coolant to the turbo charger, and that my car was ready to go. To top things off, they did not charge me anything for this courtesy service, even though they knew that I was from Atlanta and would not be patronizing their service center in the future. Its acts like this that restore my faith in car dealerships and service providers. Kudos to BMW of Fairfax service for doing the right thing for another BMW owner. More
by ppinto4191
Employees Worked With
Female Service Agent with a wonderful smile
July 25, 2021
I was assigned Frankie Johnson as my SA. It took her over an hour to get back to me on what needed to be done. She wouldn’t give me a loaner as she said none were available. after complaining, she told me th an hour to get back to me on what needed to be done. She wouldn’t give me a loaner as she said none were available. after complaining, she told me there was a shuttle service to mosaic. It ended up taking another two hours to have the service done. While I was at the dealership, I noticed there were several loaners available and brought this up. Frankie said they were all reserved for the next week. I guess my $1k of service wasn’t enough for her despite the inconvenience for me. I’ll take my business to passport from now on. More
by Jason
Employees Worked With
Frankie Johnson
June 26, 2021
In 45 years of owning vehicles I have never had a more pleasant experience in dealing with a service manager. I met with David to discuss periodic service and he was very attentive to my needs and walked pleasant experience in dealing with a service manager. I met with David to discuss periodic service and he was very attentive to my needs and walked me through what was going to happen and how long it was going to take. Needless to say they were actually done very quickly. I highly recommend getting your BMW serviced at BMW Fairfax service center More
by Jander7539
Employees Worked With
David
June 19, 2021
Excellent service experience. Service representative knowledgeable and demonstrated excellent knowledge of car performance measures and timeframes. Service was performed in a timely and professional ma knowledgeable and demonstrated excellent knowledge of car performance measures and timeframes. Service was performed in a timely and professional manner. More
by KEB99
Employees Worked With
David Mcneill
