BMW of Fairfax

I was assigned Frankie Johnson as my SA. It took her over an hour to get back to me on what needed to be done. She wouldn’t give me a loaner as she said none were available. after complaining, she told me th an hour to get back to me on what needed to be done. She wouldn’t give me a loaner as she said none were available. after complaining, she told me there was a shuttle service to mosaic. It ended up taking another two hours to have the service done. While I was at the dealership, I noticed there were several loaners available and brought this up. Frankie said they were all reserved for the next week. I guess my $1k of service wasn’t enough for her despite the inconvenience for me. I’ll take my business to passport from now on. More

I usually buy my cars at BMW of Sterling. Today I purchased a car from BMW of Fairfax. I live in Ashburn, VA and the longer drive was worth the great service I received. purchased a car from BMW of Fairfax. I live in Ashburn, VA and the longer drive was worth the great service I received. More

In 45 years of owning vehicles I have never had a more pleasant experience in dealing with a service manager. I met with David to discuss periodic service and he was very attentive to my needs and walked pleasant experience in dealing with a service manager. I met with David to discuss periodic service and he was very attentive to my needs and walked me through what was going to happen and how long it was going to take. Needless to say they were actually done very quickly. I highly recommend getting your BMW serviced at BMW Fairfax service center More

Excellent service experience. Service representative knowledgeable and demonstrated excellent knowledge of car performance measures and timeframes. Service was performed in a timely and professional ma knowledgeable and demonstrated excellent knowledge of car performance measures and timeframes. Service was performed in a timely and professional manner. More

My service advisor was Mark Stout! He was extremely helpful, explaining all that my car needed and guided me in making the necessary decisions! I will definitely request him to help me from now on whe helpful, explaining all that my car needed and guided me in making the necessary decisions! I will definitely request him to help me from now on when my car needs service! More

Overall, it was a very good buying experience with Erick Bautista. Bought car remotely from NC. Erick and team helped make the process easy and painless. Bautista. Bought car remotely from NC. Erick and team helped make the process easy and painless. More

I found a car online at BMW of Fairfax I liked, right year, color, mileage and near my price range. I sent an online inquiry of its availability and Fernando White reached out to me and stated the car w year, color, mileage and near my price range. I sent an online inquiry of its availability and Fernando White reached out to me and stated the car was still available. I made an appointment to see the car at 4:30pm and he further text me that he would have the car pulled up and ready. After driving 26 miles to get there I found out the car was not there and was out on loan. This dealership is so focused on get customers onsite to try and put customers they are willing to lie. Trying to put me in another car which that was not the subject of my search is pointless. So after such a misrepresentation of the truth. All I could do is walk out. Most dealerships are not worth the customer's time and most sales reps are worst than politicians. They are so desperate that honesty and integrity is nonexistent these days. I have no issues with the BMW brand but I do not recommend BMW of Fairfax and definitely don't answers calls or make plans to buy from Fernando White. The sad part to me this would likely been their easiest sale if the day. As I had already made up my mind to purchase at the price listed. I would never buy a car from this BMW Dealership. More

Everything went smoothly. Alex made the process simple and easy. They won’t let me quit until I get to 25 words but I don’t have anything else to say. and easy. They won’t let me quit until I get to 25 words but I don’t have anything else to say. More

Frankie Johnson and her team have given me the best service I have ever had. I rate them 10 perfect 10's. Thank you, Frankie! service I have ever had. I rate them 10 perfect 10's. Thank you, Frankie! More