Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Fairfax
Fairfax, VA
1,079 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,079 reviews
November 13, 2020
I can't say enough great things about our service experience. They picked up my car and brought it back to me with great efficiency. During a pandemic, the pick-up/drop-off service meant the world to experience. They picked up my car and brought it back to me with great efficiency. During a pandemic, the pick-up/drop-off service meant the world to me. Keep it up! More
by X2Driver
Employees Worked With
Danika Edwards
November 13, 2020
We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back. More
by L Tyer
Employees Worked With
Erick Bautista
November 11, 2020
Excellent service from Service especially Service Advisor David and Service technician, Banh. Everything was done efficiently and fast from welcoming to ending. Both David and Banh spent time explaining what David and Service technician, Banh. Everything was done efficiently and fast from welcoming to ending. Both David and Banh spent time explaining what service needs to be done before and after. Also the facilities are first class. I am glad that I move my maintenance service to BMW Fairfax after disappointing experience at BMW of Alexandria even though I bought my X5 there. More
by wb11195
Employees Worked With
David McNeill and Banh Le
November 06, 2020
Very competent and professional staff. The repair facility is spotless and has a pleasant waiting area. The needed work and my options were clearly explained. I have been coming here for over a deca facility is spotless and has a pleasant waiting area. The needed work and my options were clearly explained. I have been coming here for over a decade and would recommend it to all BMW owners. More
by Doctim7875
Employees Worked With
Dena
November 03, 2020
Awesome experience from Service, Parts and now Car Buying. Everyone is ready to help the experience be the best and most importantly enjoyable. Alex Zelkin provided the best, straightforward and yes h Buying. Everyone is ready to help the experience be the best and most importantly enjoyable. Alex Zelkin provided the best, straightforward and yes helpful experience in buying a car 10 stars! The finance people made this experience even better with low key no pressure no anxiety process. Everyone at BMW of Fairfax is efficient and pleasant. Much better than any competitors especially the one in Sterling. Kudos to the GM great job in providing top notch people a great platform. More
by Jeffe
Employees Worked With
Alex Zelkin, Richard Redfearn, Shea Leuder, Reception
October 26, 2020
My Service Advisor Mr. Derrick Chambliss was great !! Very helpful, very honest and you guys should remember him at Christmas time . Give him his bonus!!! Very helpful, very honest and you guys should remember him at Christmas time . Give him his bonus!!! More
by Rmroark 15
Employees Worked With
Derrick Chambliss
October 19, 2020
Excellent Customer Service! I worked with Mark during the week through text and phone- everything was prepared and ready for me on the day he promised. week through text and phone- everything was prepared and ready for me on the day he promised. More
by res0tmem
Employees Worked With
Mark Stout
October 17, 2020
The BMW used car dealership and staff was pleasant to work with. The car I came to test drive was washed and a full tank of gas ready for a test drive as soon as I arrived.was AMAZING! I can’t thank Mr.A work with. The car I came to test drive was washed and a full tank of gas ready for a test drive as soon as I arrived.was AMAZING! I can’t thank Mr.Alex, enough the for his outstanding job arranging the transporting of my car to my house! My Car is BEAUTIFUL! and I love it. More
by dave
Employees Worked With
Mr.Alex Zekin
October 15, 2020
Service advisor was very professional and courteous? He explained me the problem in a very simple language. He kept me informed about the status of the repair. It was my pleasure dealing with him. explained me the problem in a very simple language. He kept me informed about the status of the repair. It was my pleasure dealing with him. More
by Msheikh
Employees Worked With
Laszlo Babos
October 09, 2020
Dishonest and deceptive sales tactics employed! Stay Dishonest and deceptive sales tactics employed! Stay away! Contacted Abed Abutaa ( salesman) about buying one of their 2020 dealer loaner cars. He Dishonest and deceptive sales tactics employed! Stay away! Contacted Abed Abutaa ( salesman) about buying one of their 2020 dealer loaner cars. He provided me with the carfax report confirming no accidents or other issues with the car. We finalized a deal and I provided a deposit and thereafter learned that I had been lied to as to the condition of the car! I found out that It had been in an accident and had been in the body shop to be repaired and he and this dealership was attempting to sell me a car that had been damaged that the dealership did not report to carfax. Best, Mike Walker ( general manager) when confronted with his sales guy's misrepresentation then told me that they had already sold the car to another customer when Abed was selling it to me. I then spoke with Maryam S. Malikyar of the dealership and provided her with specific details of the efforts to defraud me and in response, she also ignored Abed's misrepresentations as to the cars condition ( having been in an accident with no disclosure of same) and similarly saw no issue with the dealerships "sharp" sales tactics. The deceptive and dishonest sales practices of this dealership are truly scary and im shocked that they have been allowed to get away with this type of treatment of BMW clients. Buyer beware of their actions. More
by Deceived Customer
Employees Worked With
Abed Abutaa ( salesman); Mike Walker ( general manager); & Maryam S. Malikyar
