BMW of Fairfax

50000 mile service Emily, my adviser, was very professional and receptive. Both Emily and the head of the service department went above and beyond. I have no hesitation Emily, my adviser, was very professional and receptive. Both Emily and the head of the service department went above and beyond. I have no hesitation in recommending this BMW service center. More

Friendly and caring atmosphere The service officer is always kind and cares to listen to my concerns, keeps me updated with the process, and provides additional information regardin The service officer is always kind and cares to listen to my concerns, keeps me updated with the process, and provides additional information regarding additional services which may be done during the visit More

Pleasant and timely performed Overall it was good experience and also it was really helpful when the appointment time needed to tweaked so I can better plan the rest of my day! Overall it was good experience and also it was really helpful when the appointment time needed to tweaked so I can better plan the rest of my day! More

100% good They do a very good job on repairing my x5 . The job was done fast and the qulity was excellent. With this I want to thanks Thomas for a vary good They do a very good job on repairing my x5 . The job was done fast and the qulity was excellent. With this I want to thanks Thomas for a vary good advice. More

Down hill service? The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service br The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service broken (no alternative?) and the front desk person rude. This us nit usually the case. A blip or trend More

Excellent service! Salesperson was very knowledgeable. He took the time to answer all our questions and concerns. We purchased our car with him and will definitely go ba Salesperson was very knowledgeable. He took the time to answer all our questions and concerns. We purchased our car with him and will definitely go back to him for our next car. More

Great hospitality and attention, as always! The attendant was very honest and personable. He was highly motivated to do a thorough job so as to put the car in the best condition possible and adv The attendant was very honest and personable. He was highly motivated to do a thorough job so as to put the car in the best condition possible and advised of the cost in a timely manner. More

Fairfax, VA services center Mr. Allen is professional and helpful. He Interested in customer satisfaction and follow up with him and he explained everything that did to the car Mr. Allen is professional and helpful. He Interested in customer satisfaction and follow up with him and he explained everything that did to the car and he answer any questions the customer needs . Thanks. More

Frictionless path to a new car & great service center My first car through this dealership. Did my homework and Petr Mastny was able to move the dream swiftly to reality. Few initial birthing problems wit My first car through this dealership. Did my homework and Petr Mastny was able to move the dream swiftly to reality. Few initial birthing problems with the car, but swiftly resolved through Allen Capaldi (BMW Service Advisor) and Konrad Malinowski (Manager). It is always important for me to build a relationship and trust and I feel I finally found the right place. Thank you for the fantastic experience. More

Great service BMW of Fairfax is a great service center. Kept me posted on progress and completed on time. Elena is very customer service focused and totally outstan BMW of Fairfax is a great service center. Kept me posted on progress and completed on time. Elena is very customer service focused and totally outstanding. Loaner was excellent. Highly recommend. More