BMW of Fairfax

Unresponsive Staff too busy to reply to questions or provide info in timely fashion. Asked for call back, was told would call back right away, didnt happen. Staff too busy to reply to questions or provide info in timely fashion. Asked for call back, was told would call back right away, didnt happen. More

Great Service! The process of making an appointment and dropping off the vehicle was so easy. The team lead (Allen C.) was phenomenal in providing me updates on the The process of making an appointment and dropping off the vehicle was so easy. The team lead (Allen C.) was phenomenal in providing me updates on the status of my vehicle and where it was in the process. Everything from beginning to end was a very smooth process. A big THANK YOU to Allen C. for taking such great care of my vehicle. More

BMW 528 great dealers. friendly and informative. Alex was very helpful in getting us the best car for us. he gave us a good review of what the vehicle is capa great dealers. friendly and informative. Alex was very helpful in getting us the best car for us. he gave us a good review of what the vehicle is capable of and what we are able to receive from bmw. More

very good THEY MAKE YOU FEEL LIKE FAMILLY THEY TRY THEIR BEST TO GET YOU THE BEST DEAL EVER AND MAKE SURE WHEN YOU LEAVE YOU WE LEAVE VERY HAPPY THEY MAKE YOU FEEL LIKE FAMILLY THEY TRY THEIR BEST TO GET YOU THE BEST DEAL EVER AND MAKE SURE WHEN YOU LEAVE YOU WE LEAVE VERY HAPPY More

Excelent customer service as allway. Lucas Sibold and Andreea Rebaltescu are taking care of all the details regarding the usual service appointment for out BMW 5 series. as allway. Lucas Sibold and Andreea Rebaltescu are taking care of all the details regarding the usual service appointment for out BMW 5 series. More

professional, informative and not pushy We had an amazing experience buying our car at BMW of Fairfax. We were looking for a car for our 16 year old son in the preowned division. They could We had an amazing experience buying our car at BMW of Fairfax. We were looking for a car for our 16 year old son in the preowned division. They could not have been more nice to my son and I. They helped us narrow our selection down and checked the computer for the car we eventually got because it had arrived but wasn't on the lot. He was informative about the different model years and options and was really professional without being pushy. We had a great time at BMW of Fairfax and my son came away with a car he loves. When you have a sixteen year old there aren't as many experiences parents and kids can have that are sheer joy. This was one of them. More

Wonderful Terrific Dealership, handled transaction Quickly and Professionally and went above and beyond to Accommodate. Will be back to buy again from these guy Terrific Dealership, handled transaction Quickly and Professionally and went above and beyond to Accommodate. Will be back to buy again from these guys, hopefully a big new BMW next time! Thanks Again Alex! More

Amazing experience! Our car buying experience here was truly amazing! Our client advisor answered all our questions and explained all the safety features which was our n Our car buying experience here was truly amazing! Our client advisor answered all our questions and explained all the safety features which was our number one priority. BMW of Fairfax was our number one choice after considering three other BMW dealers and five other dealers. This was the best car buying experience of my life (73). If you are looking for a BMW, you owe it to yourself to visit BMW of Fairfax. More

simple and fair This was my first online car purchase and the process was transparent. Alex kept me well-informed throughout the steps of the transaction. The purchas This was my first online car purchase and the process was transparent. Alex kept me well-informed throughout the steps of the transaction. The purchase price and trade-in value were both fair. More

Flat tire and other repaies Excellent follow-up by service rep Tyler Parrow who continues to provide terrific assistance and is the primary reason that I use this location of BWM Excellent follow-up by service rep Tyler Parrow who continues to provide terrific assistance and is the primary reason that I use this location of BWM service. More