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BMW of Fairfax
Fairfax, VA
1,082 Reviews
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January 06, 2019
we took our car for a recall fix and they massed up our car. Here is a report of the events which occurred: We went to BMW of Fairfax on 12/29/18 because we received an "Important Safety Recall Information" let Here is a report of the events which occurred: We went to BMW of Fairfax on 12/29/18 because we received an "Important Safety Recall Information" letter from BMW in the mail. Upon our arrival at the dealership, Shea received us and told us we would have to wait 3-4 hours to have the issue fixed, so we agreed to wait. We waited 3 long hours in the waiting area and while we did, we got a text message asking if we wanted to fix the oil filter housing gasket and we declined. Finally, we were told that the issue had been resolved and that we could go. We drove our car out to the front and as soon as we turned onto the road, a sign appeared informing us that there was a ”AWD, DSC, ABS,EBV”, so naturally we circled back to the dealership and asked Shea what he did to our vehicle that would make this happen- we had never previously had this problem before he "fixed" one thing and obviously tampered with and destroyed others. He took the car once again, checked it, and came back after about half an hour and told us that there was “nothing wrong with the car, we checked the computer and cleared it. Sometimes, this issue happens when the battery gets low as we were working on the car while the car lights were on. I drove around, it is good to go now”. We left the dealership a second time under the false impression that our car had finally been fixed properly now. We drove about a mile and a half before the same malfunction warning showed up on the screen on the dashboard, so we had to turn back again and return to the dealership. We spoke to Shea again and he took the car one more time. He came back quickly and told us that the car transfer case was malfunctioning and give us a print out see attached that it would cost a few thousand dollars to fix it. We were incredibly upset at that point, after having waited 5 full hours on our single day off from busy and stressful jobs to fix a BMW safety recall issue just to have your personnel damage our car, then having the audacity to ask us to pay you thousands of dollars to fix damages you caused to the vehicle in the first place. Is this the kind of dirty tricks BMW uses to try and make business? We unequivocally refuse to fall victim to that. It is thus that we demand them restore our car to the original condition but they refused to do anything, we still have no car to drive! More
by Grace
Employees Worked With
Shea Lueder
January 04, 2019
Great Service good price Experience was very easy and pleasant. Staff very professional knowledgeable and friendly. Don’t enjoy buying cars so appreciated how smoothly everyth Experience was very easy and pleasant. Staff very professional knowledgeable and friendly. Don’t enjoy buying cars so appreciated how smoothly everything went. Happy overall. More
by MartaT
Employees Worked With
Tom Clavey, Miriam and Kelsey
January 02, 2019
the best car if ihave chance to purchase cars, then i will select bmw brands again this the best car. i will recommend bmw brands to my friends. if ihave chance to purchase cars, then i will select bmw brands again this the best car. i will recommend bmw brands to my friends. More
by hyk
Employees Worked With
kenny kang
January 01, 2019
Great buying experience at BMW of Fairfax Highly recommend BMW of Fairfax for a new BMW purchase. Salesman Petr Mastny and the Manager John Hayes were professional, polite, and made the buying Highly recommend BMW of Fairfax for a new BMW purchase. Salesman Petr Mastny and the Manager John Hayes were professional, polite, and made the buying experience enjoyable. Marc B. More
by Marc B.
Employees Worked With
Petr Mastny
December 27, 2018
Terrible Service One star because it won’t let me leave none. I arrived on time for my 10 am oil change today. The appointment started off ok, I was told it would One star because it won’t let me leave none. I arrived on time for my 10 am oil change today. The appointment started off ok, I was told it would be about 2 hours so I requested shuttle service to nearby Mosaic. The only redeeming part of the whole experience were the shuttle drivers who were sweet, courteous and kind. After 3 hours and no news on my car, I call to shuttle back to the dealer to be there because I figure it can’t be much longer...(ha!) Upon arriving, I get a text saying that the car is done and is being washed. I think: perfect timing, right?! The message says I should text back or call. I text back immediately letting them know I am at the dealer and ready whenever they are. Instead of calling, I walked over to the reception area since I was right there and told the young man about the text and let him know I just wanted to check in with him too, to let the dealership know I was there. He tells me to tell the cashier. I go and tell her too. So that’s now 3 different ways I tried to notify the dealership that I was there. THREE!! Ok...I wait. And wait. And wait. No one ever calls me or says anything else to me. Finally after about 30 mins I go back to the cashier to see what’s up. She says she can’t find my paperwork....ok....I figure it’s because they are still making sure my car is nice and clean/washed. I sit back down. Wait. Wait. Wait. After almost 30 more minutes I go back to the cashier like ok, seriously, where’s my car. She nearly laughs and says “oh, you’re still here?!” Goes into the back and comes back with the paperwork and the service advisor at her heels telling me she didn’t know I was here — I am dumbfounded, as I did everything I could to let my presence known — I sign the papers and try to find my car. No one walked me to where it was supposed to be or anything. I stood in the garage thing for a while looking around and finally noticed the car outside of the garage. I walk towards it and just stare in utter disbelief —— after an extra f#*%ing hour of waiting the car wasn’t even washed like the text SAID it was OR my stupid receipt I signed STATED it was. I voiced my frustration to the guy who handed me the keys. He said they don’t wash cars when it’s cold and goodbye, basically. So, all in all, I waited FOUR HOURS for an oil change, did everything humanly possible to let them know I was there and still got ignored, and didn’t even get my car wash that my invoice states I got. So...what else is on my invoice that didn’t even get done???? Ridiculous!! I am a mother. If I didn’t have to rush home to get my kid after these FOUR HOURS I would have stayed to go off on the service manager. Way to let me know what you think of me and my time or my business. Get your staff under control! Why do none of them communicate with each other?! I want my xxxx car wash! Smh. But I was tired and pissed off and needed to get back to my baby so I left but I tried to call to complain (not that they are going to care anyway) and the phone lines won’t even let you connect to anything. The number prompt will just continue talking like you didn’t even press anything when you try. So ridiculous. Will definitely drive the extra miles to go to any other bmw dealership in the future. More
by IRF220
Employees Worked With
Danika
December 24, 2018
Verbal Only Customer Service I brought my car for an oil change. When I came home I found a recall notice in the mail on the vehicle. I called the dealership asking why the reca I brought my car for an oil change. When I came home I found a recall notice in the mail on the vehicle. I called the dealership asking why the recall fix was not completed with the oil service. BMW of Fairfax explained that I did not ask for it. Now I have to waste another three hours wait for a second visit. Not smart on their part and not customer friendly! More
by Maria3zak
Employees Worked With
NA
December 24, 2018
BMW service recall Friendly staff and professional. Went in for recall notice and advised of other issues but did not pressure for additional work. Just gave honest opi Friendly staff and professional. Went in for recall notice and advised of other issues but did not pressure for additional work. Just gave honest opinion. More
by Deger
Employees Worked With
Dave Goldberg
December 13, 2018
Excellent servies from BMW of Fairfax Thank you for my recent car service which was excellent! It was very prompt and precise. BMW of Fairfax service dept facility is very nice with welco Thank you for my recent car service which was excellent! It was very prompt and precise. BMW of Fairfax service dept facility is very nice with welcoming and friendly employees. Thank you for being the company you are. More
by BMW
Employees Worked With
Mr. Tyler Parow
December 11, 2018
Had to go out of state to GET THIS KIND OF STELLAR SERVICE!! I wanted to purchase a vehicle through the Sonic automotive program. Unfortunately my local dealer insulted me with low ball trade and over inflated s I wanted to purchase a vehicle through the Sonic automotive program. Unfortunately my local dealer insulted me with low ball trade and over inflated shipping charges. So I call dealership directly in VA, I live in FL. Sad you can't get service locally. ALEX is the man!!! Let me tell you, he is knowledgeable, determined, and doesn't miss a beat!!! If you are going here for your next vehicle, ask for him!!! You will be treated like GOLD and it won't even feel like a vehicle purchase, as the ease and level of customer service here is BAR NONE!!!!! Thank you, Thank you, Thank you!!! Alex you made my dream vehicle a reality and that is tremendous and I am extremely grateful!!! More
by scotraz
Employees Worked With
ALEX
December 10, 2018
Excellent Customer Service The entire team at the dealership has a focus on customer service and I feel that my business is appreciated. All of my requests have been responded t The entire team at the dealership has a focus on customer service and I feel that my business is appreciated. All of my requests have been responded to in a prompt and courteous manner. More
by HRose
Employees Worked With
Alex Zelkin
