BMW of Fairfax

Quick turnaround My remote control key fob battery needed replacement. I was able to secure help at BMW of Fairfax and had the situation remedied in 15 minutes. My remote control key fob battery needed replacement. I was able to secure help at BMW of Fairfax and had the situation remedied in 15 minutes. More

Professional service I have been using BMW service since 2003 and have always found both the technicians and advisers to be professionals, especially Robert Lolakis who ha I have been using BMW service since 2003 and have always found both the technicians and advisers to be professionals, especially Robert Lolakis who has serviced my 2007 335i on a preferred basis. He has always explained what the problem was and corrected it in a timely matter. More

Amazing every time I go Just would like too thank everyone that works for BMW Service center team keeping our cars going for long winters and stormy nights. And keeping the B Just would like too thank everyone that works for BMW Service center team keeping our cars going for long winters and stormy nights. And keeping the BMW Serives center true too it’s name. More

Professional and non aggressive services I was considering a new experience with a BMW after owning two Audis. The moment I walked in the dealership front door. Brian greeted me, Though total I was considering a new experience with a BMW after owning two Audis. The moment I walked in the dealership front door. Brian greeted me, Though totally by chance, from that moment on i’d had a pleasant experience at BMW of Fairfax. Guys there are professional yet subtle in figuring customers’ need. Brian was quickly filtered models and in no much time I was convinced. It’s a good deal. I got a handsome car with help of the pros. More

Nabila Farah Excellent Servive by Jesica Villanueva ! Attentive, on Time , Keep you informed about the Status & Follow up. . Less Wait Time than before.... And ve Excellent Servive by Jesica Villanueva ! Attentive, on Time , Keep you informed about the Status & Follow up. . Less Wait Time than before.... And very Cheerful Friendly & Energetic. More

Great Allan Capaldi is great. He is my service advisor. Charles is one of the managers there and was my service advisor with my first BMW. He is one of the Allan Capaldi is great. He is my service advisor. Charles is one of the managers there and was my service advisor with my first BMW. He is one of the reasons I decided to stay with Fairfax BMW service center. The receptionists are available for assistance and the parts advisors are so helpful. Only reason I didn't give a 5 star rating because one particular cashier needed a more customer service skills. More

Excellent service Service Advisor Frankie Johnson is both candid and trustworthy in the servicing of my "senior" vehicle. She works with an outstanding team and I valu Service Advisor Frankie Johnson is both candid and trustworthy in the servicing of my "senior" vehicle. She works with an outstanding team and I value their counsel in prolonging the life of my car. More

Rigt place to go Right place to go if you care about your and to get the value for money. Luckily I got a opportunity to meet right advisor Danika. She came with right Right place to go if you care about your and to get the value for money. Luckily I got a opportunity to meet right advisor Danika. She came with right recommendations and got it done exceptionally. Thank You. More

Customers are treated very well at Fairfax BMW I brought my 11-year old BMW in to have several recall repairs performed. BMW gave me a new X3 to drive for the day! I was treated promptly and cour I brought my 11-year old BMW in to have several recall repairs performed. BMW gave me a new X3 to drive for the day! I was treated promptly and courteously by Laszlo. He gave me a call mid-morning to say the tech had found an oil leak that required a gasket change. He gave me the price and I approved the repair. When I picked up the car, the check out process was fast and easy. Plus, my car had been completely cleaned and washed. All in all, a terrific experience! More

Pleasant and accommodating We were shopping for a replacement car for my wife. We found the dealership and salesperson experience pleasant, low key, no pressure , helpful and a We were shopping for a replacement car for my wife. We found the dealership and salesperson experience pleasant, low key, no pressure , helpful and at the end of the day, it felt like we were getting a fair deal. The back office support process was user friendly, and Andrew helped us through the choices and helped to optimize maintenance and warranty choices to best suit us. We were not subjected to "hard sell" on anything, and actually found out later that there was one service that we wanted to add in. Erick was patient with our uncertainty and ever changing views on what we wanted. More