BMW of Fairfax

Terrible Service One star because it won’t let me leave none. I arrived on time for my 10 am oil change today. The appointment started off ok, I was told it would One star because it won’t let me leave none. I arrived on time for my 10 am oil change today. The appointment started off ok, I was told it would be about 2 hours so I requested shuttle service to nearby Mosaic. The only redeeming part of the whole experience were the shuttle drivers who were sweet, courteous and kind. After 3 hours and no news on my car, I call to shuttle back to the dealer to be there because I figure it can’t be much longer...(ha!) Upon arriving, I get a text saying that the car is done and is being washed. I think: perfect timing, right?! The message says I should text back or call. I text back immediately letting them know I am at the dealer and ready whenever they are. Instead of calling, I walked over to the reception area since I was right there and told the young man about the text and let him know I just wanted to check in with him too, to let the dealership know I was there. He tells me to tell the cashier. I go and tell her too. So that’s now 3 different ways I tried to notify the dealership that I was there. THREE!! Ok...I wait. And wait. And wait. No one ever calls me or says anything else to me. Finally after about 30 mins I go back to the cashier to see what’s up. She says she can’t find my paperwork....ok....I figure it’s because they are still making sure my car is nice and clean/washed. I sit back down. Wait. Wait. Wait. After almost 30 more minutes I go back to the cashier like ok, seriously, where’s my car. She nearly laughs and says “oh, you’re still here?!” Goes into the back and comes back with the paperwork and the service advisor at her heels telling me she didn’t know I was here — I am dumbfounded, as I did everything I could to let my presence known — I sign the papers and try to find my car. No one walked me to where it was supposed to be or anything. I stood in the garage thing for a while looking around and finally noticed the car outside of the garage. I walk towards it and just stare in utter disbelief —— after an extra f#*%ing hour of waiting the car wasn’t even washed like the text SAID it was OR my stupid receipt I signed STATED it was. I voiced my frustration to the guy who handed me the keys. He said they don’t wash cars when it’s cold and goodbye, basically. So, all in all, I waited FOUR HOURS for an oil change, did everything humanly possible to let them know I was there and still got ignored, and didn’t even get my car wash that my invoice states I got. So...what else is on my invoice that didn’t even get done???? Ridiculous!! I am a mother. If I didn’t have to rush home to get my kid after these FOUR HOURS I would have stayed to go off on the service manager. Way to let me know what you think of me and my time or my business. Get your staff under control! Why do none of them communicate with each other?! I want my xxxx car wash! Smh. But I was tired and pissed off and needed to get back to my baby so I left but I tried to call to complain (not that they are going to care anyway) and the phone lines won’t even let you connect to anything. The number prompt will just continue talking like you didn’t even press anything when you try. So ridiculous. Will definitely drive the extra miles to go to any other bmw dealership in the future. More

BMW service recall Friendly staff and professional. Went in for recall notice and advised of other issues but did not pressure for additional work. Just gave honest opi Friendly staff and professional. Went in for recall notice and advised of other issues but did not pressure for additional work. Just gave honest opinion. More

Verbal Only Customer Service I brought my car for an oil change. When I came home I found a recall notice in the mail on the vehicle. I called the dealership asking why the reca I brought my car for an oil change. When I came home I found a recall notice in the mail on the vehicle. I called the dealership asking why the recall fix was not completed with the oil service. BMW of Fairfax explained that I did not ask for it. Now I have to waste another three hours wait for a second visit. Not smart on their part and not customer friendly! More

Excellent servies from BMW of Fairfax Thank you for my recent car service which was excellent! It was very prompt and precise. BMW of Fairfax service dept facility is very nice with welco Thank you for my recent car service which was excellent! It was very prompt and precise. BMW of Fairfax service dept facility is very nice with welcoming and friendly employees. Thank you for being the company you are. More

Excellent Customer Service The entire team at the dealership has a focus on customer service and I feel that my business is appreciated. All of my requests have been responded t The entire team at the dealership has a focus on customer service and I feel that my business is appreciated. All of my requests have been responded to in a prompt and courteous manner. More

Had to go out of state to GET THIS KIND OF STELLAR SERVICE!! I wanted to purchase a vehicle through the Sonic automotive program. Unfortunately my local dealer insulted me with low ball trade and over inflated s I wanted to purchase a vehicle through the Sonic automotive program. Unfortunately my local dealer insulted me with low ball trade and over inflated shipping charges. So I call dealership directly in VA, I live in FL. Sad you can't get service locally. ALEX is the man!!! Let me tell you, he is knowledgeable, determined, and doesn't miss a beat!!! If you are going here for your next vehicle, ask for him!!! You will be treated like GOLD and it won't even feel like a vehicle purchase, as the ease and level of customer service here is BAR NONE!!!!! Thank you, Thank you, Thank you!!! Alex you made my dream vehicle a reality and that is tremendous and I am extremely grateful!!! More

Amazing every time I go Just would like too thank everyone that works for BMW Service center team keeping our cars going for long winters and stormy nights. And keeping the B Just would like too thank everyone that works for BMW Service center team keeping our cars going for long winters and stormy nights. And keeping the BMW Serives center true too it’s name. More

Quick turnaround My remote control key fob battery needed replacement. I was able to secure help at BMW of Fairfax and had the situation remedied in 15 minutes. My remote control key fob battery needed replacement. I was able to secure help at BMW of Fairfax and had the situation remedied in 15 minutes. More

Professional service I have been using BMW service since 2003 and have always found both the technicians and advisers to be professionals, especially Robert Lolakis who ha I have been using BMW service since 2003 and have always found both the technicians and advisers to be professionals, especially Robert Lolakis who has serviced my 2007 335i on a preferred basis. He has always explained what the problem was and corrected it in a timely matter. More