BMW of Fairfax

Great Customer Service The customer Service was great! The only issue I have is I recommend having 2 people assist with the service car loaner to cut down on wait times. The customer Service was great! The only issue I have is I recommend having 2 people assist with the service car loaner to cut down on wait times. More

2013 328 maintenance Frank K did a great job checking me in and keeping me apprised of my service. Awesome support from the whole team. I highly recommend them. Frank K did a great job checking me in and keeping me apprised of my service. Awesome support from the whole team. I highly recommend them. More

Walid is the BEST Walid, as usual, was prompt, concise and willing to "tell it like it is". He's courteous and understands how important time is to his customers. Walid, as usual, was prompt, concise and willing to "tell it like it is". He's courteous and understands how important time is to his customers. More

Great The exceptional customer services and the professional from my service advisor Jessica Villanueva makes it more than worthwhile to own a BMW. I The exceptional customer services and the professional from my service advisor Jessica Villanueva makes it more than worthwhile to own a BMW. I salute your customer service and look forward to having a long relationship. More

Regular service Walk in appt. was seen right away. Jessica service rep was helpful and prompt , kept me up to date on car completion. Was pleased with service. Walk in appt. was seen right away. Jessica service rep was helpful and prompt , kept me up to date on car completion. Was pleased with service. More

What a luxury buying experience should be BMW of Fairfax is just superb. From the moment we walked in and we’re greeted warmly we felt we were in the right place. The VERY BEST car buying expe BMW of Fairfax is just superb. From the moment we walked in and we’re greeted warmly we felt we were in the right place. The VERY BEST car buying experience ever—and we’ve lived and bought cars in this area since 1981. Special kudos to Erick Bautista who literally did everything possible to make us happy. No pressure, no effort to up-sale, total honesty and transparency. We got a very fair deal on our Audi 6 trade in and a great price on the new BMW. To anyone out there trying to decide between these two, go BMW!! It’s a true luxury car, not an upgraded VW. Ryan and Jafar were very helpful as well, taking time to explain the pluses and minuses of lease versus sale. Overall, a superb car buying experience. We are converts to BMW. Hope the service department is on par with the sales team. More

Not Very Pleased with Service. Andrea, my service agent, provided less than substandard service. She was not customer service focused on day of service, 23 Aug 18. Very, very unhap Andrea, my service agent, provided less than substandard service. She was not customer service focused on day of service, 23 Aug 18. Very, very unhappy. More

Always good service Laszlo was great, he met me at the entrance bay. Got my fob to see the problems, had my appointment sheet. got me out in 4 hours.... kept me abreast Laszlo was great, he met me at the entrance bay. Got my fob to see the problems, had my appointment sheet. got me out in 4 hours.... kept me abreast of what was happening... I trust this dealership to service my car. I go out of my way, one hour drive to get here. More

Great Experience They were responsive to my requests and gave me a fair price on my trade-in. They held the car I wanted until I returned from vacation. They were responsive to my requests and gave me a fair price on my trade-in. They held the car I wanted until I returned from vacation. More

Excellent Dealer Support After a year lapse I renewed my BMW Connect vehicle internet access and found many of the apps I had used earlier were now unavailable. Working with After a year lapse I renewed my BMW Connect vehicle internet access and found many of the apps I had used earlier were now unavailable. Working with Allen Capaldi, my Service Adviser, Darren Andre (Head Genius) and a service technician, the problem was that my 2012 550Xi would not support the apps any longer. Darren got on the phone with BMW NA and my service fee was refunded. The team Allen put together was outstanding and although I am disappointed with the results, I compliment the them on a fine job!!. More