BMW of Fairfax

X3 airbag recall BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also ple BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also pleasant and comfortable with free WiFi. More

The lowest rating I would dow. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I mean cheating. I learned about the dishonesty of the dealer when taking my car to an independent mechanics. Of course Fairfax Bmw fixed immediately without asking (so they know it). I resent it to come back since. This time I need to get my first service on a brand new car and work about a few miles from this dealer. I called for an appointment and got the 7 am the next day. I arrived at the dealership at 6:30 and saw staff coming in and out but no one bothers to receive us (they are a few of us waiting) until 7. Once in, the service advisor was nice and got my oil change in a few hours. However, the dealer does not have any loaner so I took the shuttle to work. This is a below service standard for any BMW that I know. Note that this is my 3rd BMW. I wish that the manufacturer can do something about this place. But one thing for sure I won’t come back and not recommend to anyone. Remark this review concerns only about this dealership NOT the service advisor. More

Factory recall and new battery Excellent advisor (Mark Stout) , very knowledgeable, helpful and patient. He went out of his way to help. Nice facilities and great service. Location Excellent advisor (Mark Stout) , very knowledgeable, helpful and patient. He went out of his way to help. Nice facilities and great service. Location is excellent, convenient.. More

Outstanding Service! From start to finish; a enjoyable experience. Great professional appearance and exceptional care by all!! My service manger was top-notch!! Thanks From start to finish; a enjoyable experience. Great professional appearance and exceptional care by all!! My service manger was top-notch!! Thanks for the great service! More

Exceptional buying experience Exceptional buying experience. Highly recommend. Purchased a pre-owned 2014 335xi at BMW Fairfax. Client Advisor (Jude) was a straight shooter, hones Exceptional buying experience. Highly recommend. Purchased a pre-owned 2014 335xi at BMW Fairfax. Client Advisor (Jude) was a straight shooter, honest, efficient, and professional. He helped me decide among a few cars and provided valueable and insightful advice that I felt was truly in my best interest. The finance process (Ebrahim) was quick and efficient. I didn’t experience the typical long drawn out process where the sales person is not empowered and would say anything to close a deal. I got a great deal on my car too. Their prices are fair but will negotiate depending if it’s near end of month or the car has been on the lot for a long time. More

Easy Purchase Very enjoyable purchase and knowledgeable staff. I was look for an M3 and found the exact one I wanted with no hassle. I was in and out within 2 hou Very enjoyable purchase and knowledgeable staff. I was look for an M3 and found the exact one I wanted with no hassle. I was in and out within 2 hours. More

Excellent, no pressure customer service. Had a great experience with Tom Cavey. He worked for me and had everything ready when I bought. Great customer service and Tom took the time to explai Had a great experience with Tom Cavey. He worked for me and had everything ready when I bought. Great customer service and Tom took the time to explain everything. More

Feedback So far so good, the service is excellent and I always had a loaner while my car is serviced which is very important to me because I can't stay there a So far so good, the service is excellent and I always had a loaner while my car is serviced which is very important to me because I can't stay there and wait. I live in Germantown Maryland and pass all the dealers close to my house so this shows how satisfied I am with BMW of Fairfax. Plus I like your special discounts on service and parts. More

Happy Shopper Smooth sailing from start to finish. Saw used cars I was interested in on website. Drove two that I liked. Chose one. Settled on a price for the car a Smooth sailing from start to finish. Saw used cars I was interested in on website. Drove two that I liked. Chose one. Settled on a price for the car and my 9-yr-old trade-in. Completed the deal and drove away in an incredibly beautiful almost-new Beemer that I will enjoy for many years. More

Excellent buying and customer service experience. BMW of Fairfax provided a wonderful car service experience. I will go so fas as to day that it was the best service experience I've ever had in my li BMW of Fairfax provided a wonderful car service experience. I will go so fas as to day that it was the best service experience I've ever had in my life with an automobile service facility. The Service Representative was very pleasant, extremely knowledgeable about my vehicle, answered all of my questions with detailed knowledge demonstrating exceptional technical knowledge and was able to succinctly put her responses in easily understood laymen's terms. The service representative listened to me patiently and was able to accurately interpret my very imprecise descriptions of my perceived potential issues with my vehicle. It was obvious that she is a consummate professional. Her time estimate for service was accurate (considering I waited for the vehicle to be serviced in an extremely comfortable waiting area) and I left the dealership service facility very happy! Overall, an excellent experience!! More