BMW of Fairfax

Great Customer Service As always Lucas understands what my car needs and services are and explains it thoroughly for me with courtesy and kindness without making any judgem As always Lucas understands what my car needs and services are and explains it thoroughly for me with courtesy and kindness without making any judgement and knowledge of my car. I have a lot of confidence when I drive my car on the road I know I can trust your highly trained and certified mechanic Mike. I wouldn’t take my car to any other dealership except Fairfax county. Thank you! More

Always delivers This dealership is responsive and service oriented (I had a Mercedes and believe me their service was nothing like this - plus the cost...). Yes, the This dealership is responsive and service oriented (I had a Mercedes and believe me their service was nothing like this - plus the cost...). Yes, they are a dealer so buyer beware as in all shopping but they are informative, responsive and work hard to deliver what they promise. I am very happy with the level of service only wish it was closer to my home and office but it's worth the drive IMO. And Mark Stout is excellent - as is their whole team. They know I don't want to spend my life waiting at the dealer and they quickly get me on my way - even with a loaner when I need one - as fast and efficiently as possible. I sincerely appreciate this!! More

FairFax BMW & Erik Batista The FairFax BMW staff and especially Erik Batista made the whole process of buying our X1 so quick and professional unlike past experiences. Erik Bat The FairFax BMW staff and especially Erik Batista made the whole process of buying our X1 so quick and professional unlike past experiences. Erik Batista was very patient, knowledgeable and personable. He wanted to make sure you purchased the car you wanted and not pressured. If Erik was busy, another representative was quick to help. More

excellent and convenient I really appreciate the excellent job that the BMW service guys did. My car is like new and better then when it came in. the system they had also upd I really appreciate the excellent job that the BMW service guys did. My car is like new and better then when it came in. the system they had also updated me at each step of the process and made it very easy and convenient. I recommend going to these guys especially when you have a high end vehicle like mine. Lastly their friendliness and professionalism made it all the better. More

Quick and Easy Met with Alex to test drive a recently surrendered lease vehicle - a 2015 535i with X Drive. Alex was engaged and motivated the entire time and conv Met with Alex to test drive a recently surrendered lease vehicle - a 2015 535i with X Drive. Alex was engaged and motivated the entire time and convinced me to purchase the vehicle from him/Fairfax BMW as opposed to another similar vehicle available from a dealer in New Jersey. The deal was fair and the service and attention were excellent - before during and after the sale. More

Emergency Road Repairs. Scheduled maintenance. Stranded due to a road emergency, Jessica Villanueva at Fairfax BMW gave expert, prompt attention to resolve all our issues and back on the highway. H Stranded due to a road emergency, Jessica Villanueva at Fairfax BMW gave expert, prompt attention to resolve all our issues and back on the highway. Handled all warranty and protection services. My 750 drive and felt like new afterwards. More

Excellent and timely service Service attendant was knowledgeable, vehicle serviced on time and provided excellent service. Nice facilities, clean and efficient. Felt like I was Service attendant was knowledgeable, vehicle serviced on time and provided excellent service. Nice facilities, clean and efficient. Felt like I was at home while waiting. More

Awesome dealership! This a great dealership. Even though it's a bit out of the way for me as compared to a closer BMW dealer it's worth the extra time to get to and work This a great dealership. Even though it's a bit out of the way for me as compared to a closer BMW dealer it's worth the extra time to get to and work with these guys. More

Car service Professional service and fast car wash an service two hours no schedule walk in service done in and out cuople hours I'm pleased for Professional service and fast car wash an service two hours no schedule walk in service done in and out cuople hours I'm pleased for More

Personal Touch I had a scheduled appointment with my service adviser and he did not come out to me. Jerrall, out of nowhere greeted me, gathered all info on the ve I had a scheduled appointment with my service adviser and he did not come out to me. Jerrall, out of nowhere greeted me, gathered all info on the vehicle, got me in the loaner and off I went. The car was done on time as promised. Never experienced this at Fairfax BMW before. I am very pleased with my visit. More