BMW of Fairfax

Best Service Dept (customer and car!) I can't say enough about the great "service" I get at this service department. They are quick to let me know how long I'm going to be. They let me I can't say enough about the great "service" I get at this service department. They are quick to let me know how long I'm going to be. They let me decide---wait or not. It's nice to have some control of your fate in a car service situation! Frankie has been my service tech, and I couldn't ask for better customer service!! It's equally as important as my car service!! Although I bought my car here, it's by far the best for service. I'll always come here to Fairfax for sales and service! More

Excellent prices, and fantastic customer service. I had a great experience at BMW of Fairfax this past week while purchasing my pre-owned BMW. The price of the vehicle was significantly lower than si I had a great experience at BMW of Fairfax this past week while purchasing my pre-owned BMW. The price of the vehicle was significantly lower than similar vehicles at other local dealerships and the staff was extremely friendly and accomodating. As a first time car-buyer, the staff took their time to explain everything to me, and I didn't feel pressured into making a decision. Alan and Ebrahim were fantastic, and I look forward to taking my car to BMW of Fairfax for all my future needs. More

Exceptional Quality Service! This was my 2nd time within 2 years of buying a BMW from Thomas Cavey. I recently traded-in my 2017 2 series to get a larger vehicle X3 M40i. I woul This was my 2nd time within 2 years of buying a BMW from Thomas Cavey. I recently traded-in my 2017 2 series to get a larger vehicle X3 M40i. I would say this time was a lot quicker than the first as I didn't have to test drive or go over anything as the vehicle was custom ordered through bmwusa.com. This new vehicle is hands down the best and it is a total beast on the road. I am very happy with the purchase and will be back again in a few years for my next order. Thank you Thomas! More

Pleasant buying experience We bought a 2018 BMW X3 from BMW of Fairfax. Abed was our sales manager/advisor throughout this journey. He is the best sales person to work with. Ver We bought a 2018 BMW X3 from BMW of Fairfax. Abed was our sales manager/advisor throughout this journey. He is the best sales person to work with. Very genuine, patient and highly informative. There were days when he used to extend his time beyond the work hours to make sure we have pleasant buying experience .He makes sure you get the best vehicle needed within the budget and also gives the best deals. Even after the purchase, he would make sure, everything is going good with the vehicle and if any assistance is needed. And have to mention that he gave extreme freedom while choosing financing options and service options. The entire staff at the fairfax dealership were very professional and extremely helpful. Would highly recommend this dealer for anyone thinking of turning a bimmer. You will never regret More

Good service and friendly people I took my vehicle in for a recall and was greeted nicely and really like working with my advisor Jessica. She was really friendly and kept informed on I took my vehicle in for a recall and was greeted nicely and really like working with my advisor Jessica. She was really friendly and kept informed on the progress with my car. Would definitely recommend this dealer to friends and family. More

Great experience. Received excellent service from BMW Fairfax and their Certified Pre-Owned center. They were very straight forward and had extremely detailed records o Received excellent service from BMW Fairfax and their Certified Pre-Owned center. They were very straight forward and had extremely detailed records of the vehicle we were interested in. Rudy was very helpful, would highly recommend him! More

BMW Service The low coolant message appeared on my 2006 BMW 525xi purchased new at BMW of Fairfax and regularly serviced at that facility. I always request Ms Fr The low coolant message appeared on my 2006 BMW 525xi purchased new at BMW of Fairfax and regularly serviced at that facility. I always request Ms Frankie Johnson be assigned as my Service Advisor. Ms Johnson is the consummate professional and provides particularly useful advice. She consistently demonstrates outstanding customer service qualities and is a true asset to the BMW of Fairfax Service Team. In my opinion, Ms. Johnson is deserving of recognition far beyond that accorded superior service representatives. More

Light assembly replacement Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficientl Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficiently, and the price was right. Details were explained all through the process. Customer service here is the reason I will never go anywhere else More

BMW service I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting area is very relaxing. More

Great Experience buying new at BMW Fairfax We just completed purchase of a new M240 and could not be happier. Our sales rep, Abed helped us through the entire process, answering our questions We just completed purchase of a new M240 and could not be happier. Our sales rep, Abed helped us through the entire process, answering our questions at every step of the way with skill earned from his years of experience with BMWs. Going forward, Abed is my go-to guy for whatever BMW we might be looking for in the future. We traded in our existing vehicle and Abed worked with the Trade-in Department to get us a very reasonable price on the old vehicle. The Finance office function was equally smooth and without drama. The entire process from start to finish has made us completely satisfied customers. If you find the car buying process as filled with anxiety, then look up Abed. He's the best. More