BMW of Fairfax

Great experience. Received excellent service from BMW Fairfax and their Certified Pre-Owned center. They were very straight forward and had extremely detailed records o Received excellent service from BMW Fairfax and their Certified Pre-Owned center. They were very straight forward and had extremely detailed records of the vehicle we were interested in. Rudy was very helpful, would highly recommend him! More

BMW Service The low coolant message appeared on my 2006 BMW 525xi purchased new at BMW of Fairfax and regularly serviced at that facility. I always request Ms Fr The low coolant message appeared on my 2006 BMW 525xi purchased new at BMW of Fairfax and regularly serviced at that facility. I always request Ms Frankie Johnson be assigned as my Service Advisor. Ms Johnson is the consummate professional and provides particularly useful advice. She consistently demonstrates outstanding customer service qualities and is a true asset to the BMW of Fairfax Service Team. In my opinion, Ms. Johnson is deserving of recognition far beyond that accorded superior service representatives. More

Light assembly replacement Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficientl Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficiently, and the price was right. Details were explained all through the process. Customer service here is the reason I will never go anywhere else More

BMW service I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting area is very relaxing. More

Great Experience buying new at BMW Fairfax We just completed purchase of a new M240 and could not be happier. Our sales rep, Abed helped us through the entire process, answering our questions We just completed purchase of a new M240 and could not be happier. Our sales rep, Abed helped us through the entire process, answering our questions at every step of the way with skill earned from his years of experience with BMWs. Going forward, Abed is my go-to guy for whatever BMW we might be looking for in the future. We traded in our existing vehicle and Abed worked with the Trade-in Department to get us a very reasonable price on the old vehicle. The Finance office function was equally smooth and without drama. The entire process from start to finish has made us completely satisfied customers. If you find the car buying process as filled with anxiety, then look up Abed. He's the best. More

BMW of Fairfax = worst dealership ever Worst dealership. They love you when you're dropping $$$, but when it comes to Takata's airbag recall, they dropped the ball not once, not twice, but Worst dealership. They love you when you're dropping $$$, but when it comes to Takata's airbag recall, they dropped the ball not once, not twice, but three times. After calling on multiple occasions to get my driver airbag replaced because of a safety recall, they told me on 3 separate occasions that the part had been ordered and they would call me when it arrived for replacement. After 3 months, and calling each month to check, without it arriving but them assuring me that it was just taking a long time, I call today and they now tell me there is no record of them having ordered the part for my car. But they offer to order the part today. Yeah, that's a lot of help while I've been driving a car with a potentially faulty airbag. I'm taking my business elsewhere and will tell anyone I can that BMW of Fairfax is the worst BMW dealership. Customer satisfaction = 0. Thanks BMW of Fairfax for nothing. More

Unhelpful and discouraging Over the years I have visited BMW of Fairfax when shopping for a car and they are consistently unhelpful and even discouraging. When someone finally a Over the years I have visited BMW of Fairfax when shopping for a car and they are consistently unhelpful and even discouraging. When someone finally approaches you they act as though it is an imposition to serve a customer. We arrive eager and excited and leave disappointed. It's hard to want to buy at a dealership with a gray cloud over it. They need more training at BMW of Fairfax. More