BMW of Fairfax

Repairs Had a leaky valve repaired. Made use of a coupon that saved me money on the repairs. My service advisor is Allen Capaldi. He had been my service advis Had a leaky valve repaired. Made use of a coupon that saved me money on the repairs. My service advisor is Allen Capaldi. He had been my service advisor for 8 years and helps me prioritize my repairs and maximize my coupon discount. Thanks, Allen, and staff for 8 years of wonderful service. More

Horrible I have used this location for several years and not impressed with this location at all. You leave messages and they dont call back. You call for man I have used this location for several years and not impressed with this location at all. You leave messages and they dont call back. You call for manager and theu dont call back. The larts department is worse. I go to Sterling BMW if you wants a good place to go that cares about customers. More

Great work! Fair price! Recently my BMW was serviced at Fairfax, Va. Overall, I was pleased with the work performed on my 550i GT. It runs like it's hot out the gate. My Tech Recently my BMW was serviced at Fairfax, Va. Overall, I was pleased with the work performed on my 550i GT. It runs like it's hot out the gate. My Technician Frankie Johnson is awesome! She is the best to work with and explains mechanical matters well. I also appreciate the fact an inspection identified and saved me a issue that would have caused major mechanical issues. Great relationship and commitment to great service! More

poor costumer service I had hoped to buy my next car from Fairfax BMW. After getting a reasonable response from Kelsey (e-sales agent) on line we decided to schedule a time I had hoped to buy my next car from Fairfax BMW. After getting a reasonable response from Kelsey (e-sales agent) on line we decided to schedule a time for the so called “VIP appointment”. I was given the name of two contacts that would await our arrival and help us with our purchase. Upon arrival, they couldn’t find either person and after a while they found someone who reluctantly walked up to us and showed us a car that was not ready for viewing. And after a few minutes we walked away and looked for someone to talk to but didn’t find anyone so we left. Really???? This is your VIP treatment? Oh and BTW this was not my only negative encounter at this dealership. Two weeks prior I had stopped by to ask about the BMW i3’s range difference and a lazy sales person wouldn’t get out of his seat or put down the newspaper he was reading long enough to answer me. And finally he suggested that I go on line and read about it. I ended up buying a BMW next week from another dealer that didn’t claim “VIP” but treated us in the VIP manner. I would NEVER recommend Fairfax BMW to anyone. More

Repair Service on 2011 BMW 335i BMW of Fairfax service department has treated me and made me feel as though I am a very special customer. My service advisor has been Konrad Malinoski BMW of Fairfax service department has treated me and made me feel as though I am a very special customer. My service advisor has been Konrad Malinoski for the past 3 years who has handled every single of my service/repair trips. Not only he has worked with his service team to repair/service my car correctly the first time, but also he has been very diligent in providing a reasonable pricing/discount. In addition, every repair/service has been delivered on time as p promised. The work is quality and never had one single issue after the repair/service. Good Job, Konrad!!! The service department overall has also provided great accomodation in term of car loaner, car wash after service and advise. They also provided all animeties such as snacks, WiFi and refreshment such as water, soft drinks and muffin. They also deserve a top 5 star rating as well! More

Customer Service is Job #1 As always, BMW of Fairfax treated me as if I was their only customer! From the time I stepped out of my vehicle when I arrived at the service center t As always, BMW of Fairfax treated me as if I was their only customer! From the time I stepped out of my vehicle when I arrived at the service center till the moment I drove off, customer service was their #1 Goal. My vehicle was ready within the estimated timeframe, the service advisor was courteous and professional, and the customer waiting room was well-stocked with amenities such as free wifi, snacks and beverages to make my stay comfortable. BMW of Fairfax treats it's customers like ROCK STARS! More

Nice service I like the online appointment system. I had to change my appointment several times and it worked flawlessly. When I drove in they were very polite I like the online appointment system. I had to change my appointment several times and it worked flawlessly. When I drove in they were very polite and explained everything to me. My wait was just over an hour which is respectable. More

2017 X1 Purchase James Duerbeck surpasses every measure of service and I’m thrilled with the sales experience and my new 2017 X1! He reserved time to listen first a James Duerbeck surpasses every measure of service and I’m thrilled with the sales experience and my new 2017 X1! He reserved time to listen first and then explained newest models, offering some options to consider, spent time to test drive and demo various capabilities, and finally helped guide best decisions tailored to me, not the highest cost. His knowledge of every model current and past was amazing to help us understand feature changes and upgrades - there wasn’t one question he couldn’t answer even related to our 2008 328i. James kept us updated on delivery timing and did a thorough walk though of the X1 upon delivery. He also called to follow up to see if I had questions and has his number pre-programmed in the nav to contact him any time. James has BMW top sales recognition but with the service he provides, you’d think you’re his only customer. We come back to buy from James because he is exceptional! More