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BMW of Fairfax
Fairfax, VA
1,097 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 03, 2016
Rude and uninterested salesman I had scheduled an appointment to look at a used vehicle via their eSales staff, and was told to ask for one of the Sales Managers. Upon arrival, I w I had scheduled an appointment to look at a used vehicle via their eSales staff, and was told to ask for one of the Sales Managers. Upon arrival, I was never introduced nor offered to meet with said managers, but instead met with a salesperson, who was cordial at first, but at the end of the visit turned out to be rude and seemingly uninterested in making any sort of sale. His attitude left me feeling as if I was being lectured to...not all customers are naïve about the cars they are interested in seeing, but instead most have done their research and have a good understanding of the market before even stepping foot into a dealership. The salesperson never once asked me what MY interest or needs were. Overall, the used car I came to see what okay, but in the end didn't suit my needs, despite what appeared to be a fair asking price. To top off my visit, I asked to see some of the used X5's they supposedly had on site, despite my knowledge of the current airbag recall situation, and the inability of BMW dealerships to sell the affected vehicles until the recall issue is fully resolved. His attitude essentially "what for?"...this came as quite a surprise coming from a salesman whose job it is to "sell"...instead, his approach should have been to happily agree to show me a few while I made the time and effort to visit, with perhaps gain a customer that might be willing to come back when (not IF) the airbag recall is resolved. A disappointing visit overall. More
by The Ultimate Disappointment
Employees Worked With
Alex
March 07, 2016
Just bought a MINI !! Had a great experience purchasing a 2015 MINI. The salesman Erick was nice and professional, and not pushy at all. We agreed on a very fair price, and Had a great experience purchasing a 2015 MINI. The salesman Erick was nice and professional, and not pushy at all. We agreed on a very fair price, and the customer service team did a great job handling all the other details that go with buying a car. I would consider BMW of Fairfax again and highly recommend them to others. More
by Happy MINI owner
Employees Worked With
Erick
December 20, 2015
Great experience! I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or e I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or established BM buyers. James is highly knowledgeable, patient yet efficient, very professional and most importantly honest. He answered my questions in detail and explained the differences between my choices genuinely. He was patient and gave me the time and attention I needed to make my decision. I highly recommend this shop for Bimmer buyers in the area. More
by adrenaline
Employees Worked With
James Duerbeck
December 10, 2015
Perfect Mr. Mike Walker Ebi Farhaneih / Jaafar Soulimani I'm writing to tell you how wonderful my sales experience was with you, your dealership and Ebi Mr. Mike Walker Ebi Farhaneih / Jaafar Soulimani I'm writing to tell you how wonderful my sales experience was with you, your dealership and Ebi. I reached out to you directly and I felt really comfortable, you were very up front and honest with me and so was Ebi once I began working with him to find my "Snow Flake" my New Car 2016 320xI (perfect car) I can't thank you and your staff enough for making this process enjoyable. Even working with Jaafar on the final paper work went smoothly. I walked away with very good feeling. You are running a very spectacular organization!!! Sincerely , Ana Atauje More
by Ana2016
Employees Worked With
Ebi Farhaneih , Jaafar Soulimani ,Christian Arostegui
December 01, 2015
Excellent service at BMW of Fairfax Great experience working with James Duerbeck at BMW of Fairfax. I bought a 2016 428xi Gran Coupe. James knows the product very well, was easy to wor Great experience working with James Duerbeck at BMW of Fairfax. I bought a 2016 428xi Gran Coupe. James knows the product very well, was easy to work with and streamlined the process so I could get the help I needed without any of the typical car buying hassle. He had the car all set up for me and did a great gob with the delivery. I'd definitely work with him again. More
by Buyer 2038
Employees Worked With
James Duerbeck
November 24, 2015
Love my new X5 It was time to replace my 11 year old BMW so I called James Duerbeck, who we purchased a BMW from a few years ago. It was easy to set up an appointmen It was time to replace my 11 year old BMW so I called James Duerbeck, who we purchased a BMW from a few years ago. It was easy to set up an appointment for a test drive. We took a 2016 X5 out for a spin and after James thoroughly explained the options and worked the numbers (which were the lowest in the area), I decided to buy a new X5. It only took 2.5 weeks for my new vehicle to arrive at the dealership. When I picked it up, James spent about an hour going over all the features on the car, which was very helpful because a lot had changed from my old X5. He even programmed the memory buttons with the more common features people use (to include his phone number if I had any questions). The paperwork process took some time, but it actually was a pleasant experience. It was very efficient and the lady who was processing the paper was very friendly. James also contacted me a few days later to see if I had any questions on my new vehicle. The customer service at BMW of Fairfax is superb and we will definitely go back next time we’re in the market for a new BMW. More
by KPalmer
Employees Worked With
James Duerbeck
November 12, 2015
James Duerback at Fairfax BMW for a great buying experience We had a great experience leasing our first BMW. James Duerbeck was extremely personable and made the process easy, to include letting us test drive t We had a great experience leasing our first BMW. James Duerbeck was extremely personable and made the process easy, to include letting us test drive the car for 2 days before making our final decision. James is very knowledgable -- he knows the BMW product really well and takes plenty of time to thoroughly explain all features, which was helpful when we took delivery of the car. He also had the car set up with convenient options and settings. He's been helpful with follow-up questions. Overall a great experience - we'll likely come back to James for our next BMW. More
by Casellaj
Employees Worked With
James Duerbeck
November 12, 2015
Exxcellent customer service! We wanted to trade in 2015 BMW 228i xDrive coupe with 2016 BMW X1. We couldn't ask for a better customer service. We got lucky enough to meet with Jam We wanted to trade in 2015 BMW 228i xDrive coupe with 2016 BMW X1. We couldn't ask for a better customer service. We got lucky enough to meet with James Duerbeck who provided the best customer service (from what we wanted until we left dealership with a new vehicle). He totally impressed us with a knowledge and passion for cars. We were told facts only, what was the best option for our needs at a reasonable price. James didn't mind staying after hours to ensure we were taken care of and he did an amazing job! I would strongly recommend BMW Fairfax dealership as our personal experience with Alexandria and Rockville wasn't pleasant at all. (felt like bothering sales managers with our questions, tried to close the best possible deal for them from original car appraisal until new vehicle pricing, etc). More
by noricka251
Employees Worked With
James Duerbeck
September 15, 2015
Tried to change price and terms of lease I saw a special labor day offer on a leftover 15 BMW 5 series that was already punched in service. After a few back and forth emails with the sales de I saw a special labor day offer on a leftover 15 BMW 5 series that was already punched in service. After a few back and forth emails with the sales dept. we agreed on price, money out of pocket to start and monthly payments. Placed a deposit over the phone and applied at BMWFS who immediately approved my application. Was called back by the dealership and was told that BMWFS did not approve me unless I put quite a bit more money down, and my payments would be $70+ higher than what I originally agreed to with the same cap cost reduction. After saying I was not interested in the new numbers and wanted to stay close to the numbers I agreed to earlier, they told me I had to put more down regardless but my payments would then be $35 higher than the original offer. They markup the MF from .0013 to .0018 and will not budge on that. They were unwilling to make a deal work, with a take it or leave it attitude. So I asked for my deposit back and will be going to another dealer. Too many good dealers that will not mark up the MF and try to change the deal at the last minute, that don't make it worth fighting this one. Since I am out of state, I was to fly in the next day to take delivery, seems they were hoping I would just agree to the new price and pad their profits by $58/month due to the increased MF, that's over $2000 profit on the backend for the dealer. Contacted BMWFS who said my application had no stipulations and that I did qualify for base MF, but that it was up to individual dealer to give it to me or not. Shame, as I liked the car and had great interactions with Jordan in Sales. More
by vitacura
Employees Worked With
Jordan, Asad
September 09, 2015
Service The service department is WAY over priced. My husband was actually going to purchase a new BMW at the end of this month. Because in our last experienc The service department is WAY over priced. My husband was actually going to purchase a new BMW at the end of this month. Because in our last experience a BMW dealership their services was always excellent. When my husband deployed for a year in a half I never felt taking advantage of it because of my circumstances. Before I left I told Mr. Jerrell Latham thank you so much. Because of this experience I would never ever buy BMW again. Thank you again Fairfax Services More
by Marie@123
Employees Worked With
Jerrall Latham
