BMW of Fairfax

Helpful! We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax. Mr. Duerbeck knows more about BMWs, and cars in ge We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax. Mr. Duerbeck knows more about BMWs, and cars in general, than anyone I have met before. He maintained a service first mentality throughout the whole relationship. He was always quick to provide answers to our questions, as well as providing multiple options to decisions we needed to make. He was always calm in working through any problems we presented, and I have to admit we provided a number of tough problems to resolve. Frankie Johnson, another key leader in Service at BMW of Fairfax, recommended Mr. Duerbeck to us. I would definitely pass on the recommendation. I hope he is in place for our future purchases! More

Audi girl converts to BMW So I thought I was an "Audi only" girl...my lease for my A5 (which I loved and was obsessed with) was ending and I wanted a new lease....the rates wer So I thought I was an "Audi only" girl...my lease for my A5 (which I loved and was obsessed with) was ending and I wanted a new lease....the rates were ridiculous even with our "preferred customer rate" since we have had 3 Audis in our household. long story short....I walked away pretty ticked off....till I was referred to James Duerbeck at BMW. He quickly understood what I needed based on general details and my budget....he literally walked me through every step and helped me find the perfect car (320xi). Obviously it is a great car, but what was more exceptional was the service. James helped me through every step (he even set up a bunch of personalized settings in the car before I sat in it for the first time - really nice touch...and he even had his number on speed dial in case I had any questions, set up my iPhone apps, and went through every feature possible...ya, doesnt get better than that.) If you need a great car and even better service....call James Duerbeck at BMW Fairfax- he is the best. More

My Best Experience In Leasing A Car When I entered the showroom I was looking for a Used Car sales person. I believed a used BMW met my needs. I was then introduced to James Duerbeck. When I entered the showroom I was looking for a Used Car sales person. I believed a used BMW met my needs. I was then introduced to James Duerbeck. James offered me options that were not offered to me at any of the 3 BMW dealerships I visited to trade in my 2010 X5. James was able to structure a dealer that put me in a 2015 5 series. James and the sales team are excellent to work with. They made my experience pleasurable which I never thought I could say about a car dealership. When picking up my new 5 series James went through all the cars options and his knowledge of BMW's is exceptional. I would recommend BMW of Fairfax to anyone looking to buy a new or used BMW. More

Couldn't change a man hole cover The service department is WAY over priced and inept. Took my classic 840CI for routine work. The car was returned to me with windshield wipers that we The service department is WAY over priced and inept. Took my classic 840CI for routine work. The car was returned to me with windshield wipers that were chipping the paint (supposed to be new wiper blades - their cost $155 for OEM parts worth $54. Installed a new winshield washer bottle, the screws to secure the unit were lying on top of the engine and unit was resting on side of engine compartment. DON'T TAKE YOUR CAR TO THIS OUTFIT!!! More

Very Professional and Straight Forward If you are considering the purchase of a BMW, make sure you see James Duerbeck at Fairfax BMW. James helped me with my recent purchase of a BMW and If you are considering the purchase of a BMW, make sure you see James Duerbeck at Fairfax BMW. James helped me with my recent purchase of a BMW and the overall experience was remarkably straight forward and fair. James carefully listened to what type of vehicle and options I was looking for. He then located a vehicle in the color and options that I was looking for, after which we negotiated a fair price. As it turned out, through no fault of James or BMW of Fairfax, the vehicle we identified was not available requiring us to locate a second vehicle and negotiate a (fair) price again. Throughout the process, James could not have been more patient or professional with no pressure to purchase. After the purchase James spent an hour (after the dealership was closed) explaining the various systems in the vehicle and has offered to spend additional time with me if I have additional questions. More

Great Service Stopped in one day just to look. Salesman James Duerbeck was kind enough to raise my level of awareness about a battery matter on our current BMW. H Stopped in one day just to look. Salesman James Duerbeck was kind enough to raise my level of awareness about a battery matter on our current BMW. He then helped me identify a BMW model that would be well suited to my lifestyle. Ended up ordering an X3 and taking delivery at the Performance Center. An amazing experience, all facilitated by this very knowledgeable professional! Go meet him! More

unacceptable service received from Frank Kaleve at service department. will not recommend friends and family ever. the associate responded/notified with rudeness and disr received from Frank Kaleve at service department. will not recommend friends and family ever. the associate responded/notified with rudeness and disrespect tone of communication. More

Excellent Purchase Experience Looking to purchase my first BMW I was referred by a friend to James Duerbeck at BMW of Fairfax. James was able to identify the type of driving exper Looking to purchase my first BMW I was referred by a friend to James Duerbeck at BMW of Fairfax. James was able to identify the type of driving experience I was looking for - and find the right vehicle at the right price. His BMW expertise was invaluable - and his level of service after the purchase has been outstanding. More

First BMW Experience I went to this dealer from Maryland to test a 2-series and they were the closest dealer that had the car with the options I wanted and the lowest adve I went to this dealer from Maryland to test a 2-series and they were the closest dealer that had the car with the options I wanted and the lowest advertised price (through Edmunds). My interest was the 228i, with the M-Sport Package. I just wanted to drive the car after the introduction commercials during the Winter Olympics, but wasn't planning on driving a new car back home. Well I didn't. Thanks to my sales specialist, James Duerbeck, I was able to make the best choice to fit my needs. Ended up ordering the car with only the options I really needed. It was a long wait, but the car actually made it 1 or 2 days ahead of schedule. James was very knowledgeable about the process, the car functions and performance, he also guided me through some of the financial process' decisions. After having 8 new cars and dealt with a dozen(+) salesmen in 8 years, I can say that James can really guide someone through a process, that can be stressful to most people. We've spoken about 5 times after I picked up my car in June, not including the other 8 while waiting for my car to arrive from the Germany. He has exceeded the expectations. More