BMW of Fairfax

Overall, my experience dealing with BMW of Fairfax has been excellent. Originally I was going to customer order a car. Dennis and Rey really spent the effort to secure a car that was exactly the same as been excellent. Originally I was going to customer order a car. Dennis and Rey really spent the effort to secure a car that was exactly the same as my custom order. A beautiful Mineral Gray 335xi in M Sport line with Walnut trim. They also gave a good deal. Also, they provided timely update on where the car was during the transfer and even was able to deliver it a couple days earlier than BMW planned date. Lastly, the final contract was a breeze. No high pressure sales, but rather a smooth process. Overall, I would highly recommend Dennis Wang and Rey Wolmer for a BMW purchase. More

This was our second purchase from James in the last two years. Exceptional customer service and responsiveness. James has always acted with integrity and does not put pressure on his clients. I would (and years. Exceptional customer service and responsiveness. James has always acted with integrity and does not put pressure on his clients. I would (and have) highly recommend James to family and friends. Leslie Altizer More

I recently purchased a vehicle from BMW of Fairfax and had a great experience. I highly recommend my salesperson James Duerbeck and finance manager, Maryam Malikar. They made the entire sales process seam had a great experience. I highly recommend my salesperson James Duerbeck and finance manager, Maryam Malikar. They made the entire sales process seamless, efficient and treated me with respect. True professionals! More

James is obviously an enthusiast and really helped me spec out the vehicle that I wanted. He walked me through the whole process of ordering the car and arranging for Performance Center Delivery. spec out the vehicle that I wanted. He walked me through the whole process of ordering the car and arranging for Performance Center Delivery. More

I went in looking for a 3 series. My friend who works in a different department recommended me to Mr. James Duerbeck. He had been very friendly and very a knowledgeable person when it comes to BMWs and cars a different department recommended me to Mr. James Duerbeck. He had been very friendly and very a knowledgeable person when it comes to BMWs and cars. So, it was my very first time purchasing a BMW/car and he gave me all the information about the car in and out. The best part when we were negotiating about the car, he was very honest and did not rip me off. After purchasing the car, James kept in touch with me and always welcomed me to give him a call/e-mail whenever I have questions. So if you are in the DC metro area, I would go to BMW of Fairfax and make an appointment with James. You will not be disappointed! Calvin More

James knows everything, has a lot of patience to explain basic things to people unused to having wonderful machines such as a BMW, and provides you immediate assistance in case it is needed. I felt very con basic things to people unused to having wonderful machines such as a BMW, and provides you immediate assistance in case it is needed. I felt very confident in dealing with him and other staff at BMW Fairfax. I am very satisfied with everything. More

Wow, I am blown away with the utmost professionalism and courtesy I had ever seen from a car purchase experience. I went to the dealership unsure if I were more interested in a X5 or X6 - James made himself courtesy I had ever seen from a car purchase experience. I went to the dealership unsure if I were more interested in a X5 or X6 - James made himself readily available to answer questions while giving me the satisfaction of a non-pushy sales person. He listened and assessed my needs in a vehicle and was not biased when providing recommendations for me. If you're looking for a friendly, professional sales person who will assist you as if you were long-term friends, I HIGHLY recommend James Duerbeck!! More

Car was brought for repairs; estimated time to fix 5 days. Inquired about a loaner vechile, and said it was impossible. Inquired further, as we all know its not impossible. Found out I could be placed days. Inquired about a loaner vechile, and said it was impossible. Inquired further, as we all know its not impossible. Found out I could be placed #12 on a waitlist. Said sure, put me on it. Inquired again on Day 5, and said a loaner will be ready in 1 hour. HAHAAHHA Did not hear back from my advisor. Ok moving forward to Day 11( with no replacement vechile): Receive a voice message that a Loaner is avaiable. HAHAHA this guy has to be kidding me! My Immediate thought is how much LONGER WILL IT TAKE THE DEALERSHIP to fix the repairs. Called back, & 1st question is my car ready, beacuse your detailed VM identifying me and my car, said a loaner is avaiable. The idiot advisor literally puts on a fake voice ands say Surprise it is! Conclusion, they treat they customers like IDIOTS< so dont be an Idiot and take your car here. I will neverwaste my time and put myself in a postion with this Dealership again. Calls to BMWNA were made, and just told they cannot do anything as it is an Indepently owed Dealership.. SPEND YOUR TIME AND $$$$$$$ ELSEWHERE More

We recently purchased our second BMW from James, the first a 3 series and this time an X5. James was extremely professional during the entire process and even so during the most recent purchase. He is first a 3 series and this time an X5. James was extremely professional during the entire process and even so during the most recent purchase. He is knowledgeable and never pressures you into a sale. He knows as well as the buyer that the cars sells itself. I cant say enough about James' professionalism and attention to detail. Lawrence E. More

James is the reason for my five star review of this dealership! One of the best in the industry! He made buying my new X3 such a pleasant experience, and more than a year later, I can still email him w dealership! One of the best in the industry! He made buying my new X3 such a pleasant experience, and more than a year later, I can still email him with questions, knowing he will get back to me within hours! If you are in the market for a BMW, please contact James Duerbeck at BMW of Fairfax. I assure you will NOT regret it! More